East Bay BMW

This dealership is top notch when it comes to customer service and attentiveness. The best of the best service and attentiveness. The best of the best More

The service department provides exceptional customer service in particular service advisor Maryiam Flores. She greets me as I pull up, go to her office where she clearly explains what services are need service in particular service advisor Maryiam Flores. She greets me as I pull up, go to her office where she clearly explains what services are needed and costs. She quickly arranges transportation and very responsive during the whole time car is serviced. More

I had to take in my 2024 BMW X5 50e to check on a couple warning lights. As much as I love my 50e, I had to leave my car at the dealership for about 10 days for a thorough checkup and SME replacement. D warning lights. As much as I love my 50e, I had to leave my car at the dealership for about 10 days for a thorough checkup and SME replacement. During this time, my Customer Service Adviser, Myriam Flores was amazing! She kept me updated on the current status of my 50e repairs via texts and emails, and also set me up with a loaner car. The pickup process was also quick and seamless. Overall, I was very happy with my experience at both East Bay BMW and with Myriam Flores! More

The dreaded check engine light came on my 2020 BMW… Got an appointment scheduled with my service advisor Kier Custodio within a day and took just that morning to get the problem with a loose in BMW… Got an appointment scheduled with my service advisor Kier Custodio within a day and took just that morning to get the problem with a loose intercooler clamp diagnosed and fixed…back on the road! More

Always a pleasure working with Kier Custodio, my Service advisor. Very friendly, gives you updates and in and out quick! Thank you Kier! advisor. Very friendly, gives you updates and in and out quick! Thank you Kier! More

Bruce Wong is the best! Excellent customer service! i am so happy about my experience at east bay bmw Excellent customer service! i am so happy about my experience at east bay bmw More

We found the entire staff to be great to work with – friendly and professional. Our salesman, Charles Slan, showed tremendous patience with our slow decision process for our car selection. His low-key friendly and professional. Our salesman, Charles Slan, showed tremendous patience with our slow decision process for our car selection. His low-key sales approach is perfect for our style. Jose Jimenez showed excellent knowledge about the car as he walked us through using its features. We appreciated his offer to answer future questions after we had a chance to drive the car. Our finance person, Michael Sutton, showed excellent knowledge of the financial forms process. He provided easy-to-understand explanations and made the signing process go smoothly. More

Excellent customer service in a world where customer service no longer exists. Everyone from the representative on the phone to the person who checks in the vehicle to the advisor to the person who deli service no longer exists. Everyone from the representative on the phone to the person who checks in the vehicle to the advisor to the person who delivers the car after the service is friendly, courteous and professional. More

Hot BMW iX 2 year service done. Great service. Dealer provided the loaner, too. Would recommend. Great service. Dealer provided the loaner, too. Would recommend. More

Been coming here and receiving excellent service since 1998. East Bay BMW takes care of my auto and me 1998. East Bay BMW takes care of my auto and me More