East Bay BMW

Daniel Martinez was my service adviser. He & his team were exceptional. He & the service department took my car in an emergency situation during a very busy time a couple days prior to the He & his team were exceptional. He & the service department took my car in an emergency situation during a very busy time a couple days prior to the July 4th holiday. After a delay in securing the parts they were able to complete the work the day before the holiday. More

Kyle and his team were extremely helpful, responsive and pleasant to work with. Kyle made the experience very easy and fun would definitely come back pleasant to work with. Kyle made the experience very easy and fun would definitely come back More

I recently had the pleasure of working with Kier Custodio in the service department at East Bay BMW, and I cannot express how impressed I am with the level of service I received. He went above and beyond to in the service department at East Bay BMW, and I cannot express how impressed I am with the level of service I received. He went above and beyond to accommodate my schedule and dedicated to ensuring a seamless and satisfying customer experience. Throughout the service process, Kier kept me informed about the progress of my vehicle and was quick to respond to any inquiries I had, making the entire experience convenient and stress-free. When I picked up my BMW, it was not only running smoothly but had also been meticulously cleaned, inside and out. Kier's attention to detail truly exceeded my expectations, leaving me with a sense of confidence in the quality of work performed. His service is the one reason I am a loyal customer of Easy bay BMW. If you're in need of BMW service, I highly recommend reaching out to Kier and the team at East Bay BMW. They have certainly earned my trust and loyalty, and I will be returning for all my future automotive needs. Thank you, Kier, for your awesome service! More

My service advisor, Bruce was helpful. I appreciate the service video sent to my email and via text. I appreciate the service video sent to my email and via text. More

Bruce Wong was great, he followed up. It is great to have someone who can speak Chinese. It is great to have someone who can speak Chinese. More

I had a great experience, East Bay BMW was clean their people were very professional, Anmol Bajwa helped from the minute I walked in he asked what I was interested in then took me for a test drive, the ca people were very professional, Anmol Bajwa helped from the minute I walked in he asked what I was interested in then took me for a test drive, the car is what brought me in but Anmol is who sold me on the experience! Plus I love my new car! Thanks Anmol for the best car shopping experience I’ve ever had! More

I am a big fan of Kier in service and the text and video assessments . assessments . More

East Bay BMW always takes the upmost care of my vehicle. They really do pride themselves on excellent customer service. They really do pride themselves on excellent customer service. More

East Bay BMW is Great. Always has adequate inventory on amazing cars and SUV’s. The place is clean and the people are always willing to help! Service has always been great. Always has adequate inventory on amazing cars and SUV’s. The place is clean and the people are always willing to help! Service has always been great. Been taking my car for service since 2000. Never had a single problem. Great dealership! More

So easy to get service here! Bruce Wong is a great service advisor who gives A+ customer service. Thank you!! Bruce Wong is a great service advisor who gives A+ customer service. Thank you!! More