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East Bay BMW

Pleasanton, CA

Overview
Reviews
4.9
925 Reviews
Call Dealership (866) 985-9954
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4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 925 reviews

May 08, 2024

Great service and quick turnaround. Bruce Wong was a great service advisor who’s responsive and knowledgeable. More

by wyhlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wong
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May 10, 2024 -

East Bay BMW responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

May 08, 2024

Kier was friendly & took prompt care of us when we arrived & when we returned . A good experience ! More

by anne.wulff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier
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May 10, 2024 -

East Bay BMW responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

May 07, 2024

Everardo Diaz (Service Dept) was a pleasure to work with. The estimated wait time was accurate and clearly explained all the findings. More

by jquiba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everardo Diaz
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May 08, 2024 -

East Bay BMW responded

Jquiba, we are so pleased you enjoyed your visit to East Bay BMW!

May 07, 2024

The appointment times are set and confirmed quickly. The drop off process is pretty quick and painless. More

by Willaj01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Martinez
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May 09, 2024 -

East Bay BMW responded

Willaj01, thanks for your praise and kind comments about our team.

May 07, 2024

The customer service that I received by Michael Angelo, was fast and very professional! Pretty impressive, and I am absolutely satisfied! More

by Alex.acosta3147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Angelo
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May 09, 2024 -

East Bay BMW responded

If you have any further questions, please don't hesitate to reach out!

May 06, 2024

I’ve trusted myBMW repairs to this dealership for 10 years now, overall great service recommended. More

by zauza2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mrs. Flores
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May 08, 2024 -

East Bay BMW responded

Zauza2006, we're glad you had such a wonderful experience with us!

May 06, 2024

Clear communication and swift resolution of my car issues. Highly recommend their professionalism and expertise. More

by Junior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Kumar
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May 08, 2024 -

East Bay BMW responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 05, 2024

Bobby Padilla (Salesperson) & Daryll Farillas (tech specialist) were both awesome and made my experience as smooth as possible. More

by bhavana.a09
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Padilla, Daryll Farillas
Report | Print
May 07, 2024 -

East Bay BMW responded

Hi Bhavana.a09, thank you so much for your positive comments about East Bay BMW!

May 04, 2024

I worked with Myriam Flores who was the Service Advisor and was very knowledgeable and attentive. I was only here for a warranty issue but I was treated like I had just bought and new BMW. I would recommen More

by clreguero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myriam Flores
Report | Print
May 07, 2024 -

East Bay BMW responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at East Bay BMW!

May 08, 2024 -

clreguero responded

I don't know what else to say MYRIAM WAS GREAT!

May 04, 2024

Myriam was a pleasure to work with. She’s a great advisor and looks for the customers happiness. I hope I get to have her service anytime I come back. You have a superstar! More

by BimmerJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myriam Flores
Report | Print
May 07, 2024 -

East Bay BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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