East Bay BMW

Service Adviser Joesph is very good. Knowledgeable and friendly. The dealership overall is very good. Knowledgeable and friendly. The dealership overall is very good. More

Everardo was excellent from beginning to end with my service. I scheduled an appointment the day of, in the morning, and came in the afternoon ahead of my appointment. I love the dealership waiting area service. I scheduled an appointment the day of, in the morning, and came in the afternoon ahead of my appointment. I love the dealership waiting area, as I can always bring my work laptop and get work done while waiting for my service. I arrived over an hour early with my vehicle, and seen Everardo already smiling as I pulled into the service check-in area. He asked my last name, which I provided, and he quickly got me checked in and going in the process. He provided clear and honest overview of process, estimated costs and also approximated times for service. We were able to add services on to save me a trip from Oakland to the dealership in Pleasanton as well. We explored current on services for my vehicle, and looked up past visits as well. I like to come in very informed and focused on why I scheduled an appointment, and Everardo really enhanced the experience with his level of detail and consideration during the entire interaction from first hello in greeting to final goodbye at completion of my service. Excellent, excellent, excellent. Other BMW dealerships in The Bay price gouge, don’t follow through on communication or openly sharing details about your vehicle or service; but at this dealership, they have the absolute best customer service and turnaround time for repairs and maintanance. More

This dealership and its service team are amazing. Quick and efficient every single time. Thanks! Quick and efficient every single time. Thanks! More

Brought in my 2014 BMW 328i and was helped promptly by Anthony D Amore. He was friendly, explained everything clearly, and there was no pressure at all. Excellent service from start to finish—highly recom Anthony D Amore. He was friendly, explained everything clearly, and there was no pressure at all. Excellent service from start to finish—highly recommend! More

My last service was handled by Amit with Anthony setting up the date for the service. Both were very helpful throughout my service. This is the way all my experiences have been with this dealership. up the date for the service. Both were very helpful throughout my service. This is the way all my experiences have been with this dealership. More

The advisor Kier custodio was great in giving status and communicating repair needed on my 2024 X5 communicating repair needed on my 2024 X5 More

Working with Jeremiah at East Bay BMW was a great experience! I had visited the dealer previously but it wasn’t until I met up with Jeremiah that I was able to get exactly what I wanted. He made th experience! I had visited the dealer previously but it wasn’t until I met up with Jeremiah that I was able to get exactly what I wanted. He made the process as easy and comfortable as these things can be. I would highly recommend working with Jeremiah. More

Great service and professional staff. Erverado Diaz was really helpful and knowledgeable. I’ve been coming to this dealership for over 10 years now. Erverado Diaz was really helpful and knowledgeable. I’ve been coming to this dealership for over 10 years now. More

Professional, prompt, and thorough—BMW service exceeded expectations with expert care and friendly staff. Highly recommended! expectations with expert care and friendly staff. Highly recommended! More

So kind and will really take care of you here. This is why I love BMW! :) This is why I love BMW! :) More