Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

East Bay BMW

Pleasanton, CA

Overview
Reviews
4.9
355 Reviews
Call Dealership (866) 985-9954

4350 Rosewood Drive

Pleasanton, CA

94588

Directions

By Type

Showing 355 reviews

April 17, 2024

Outstanding customer service! Made certain I was given timely updates and help me with transportation. Always reliable and consistently exceptional! More

by jennifer_graham78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marion
Report | Print
Apr 19, 2024 -

East Bay BMW responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Helpful
April 16, 2024

Exactly what you expect from a quality car dealership, the experience we had today with the guy who taught us how to operate all the features of our new EV was awesome More

by edwinx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
M Marquez. J Jimenez
Report | Print
Apr 17, 2024 -

East Bay BMW responded

Edwinx, thanks for your praise and kind comments about our team.

Helpful
April 16, 2024

Every visit to East Bay BMW is consistently exceptional. Keir Custodio and the team is incredibly supportive, efficiently resolves any issues I have, and ensures I'm swiftly back on the road! More

by rstolten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
Report | Print
Apr 17, 2024 -

East Bay BMW responded

Rstolten, we're glad you had such a wonderful experience with us!

Helpful
April 16, 2024

Always excellent service at East Bay BMW; both Brian and Kier are top notch! I will always choose East Bay BMW for my service needs. More

by monicamartin99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Kier
Report | Print
Apr 19, 2024 -

East Bay BMW responded

Please don't hesitate to reach out to us if there's anything more we can do!

Helpful
April 15, 2024

James made our looking for the right BMW X5, which we bought, go quickly and smoothly. More

by 09genius.clash
Recommend Dealer
Yes
Employees Worked With
James and Daryl
Report | Print
Apr 17, 2024 -

East Bay BMW responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Helpful
April 14, 2024

The welcoming environment and friendly staff The guest waiting service area is very clean Good decision to purchase the car here More

by Smaddineni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evarado Diaz
Report | Print
Apr 16, 2024 -

East Bay BMW responded

Smaddineni, we're glad you had such a wonderful experience with us!

Helpful
April 13, 2024

Arianna was very friendly and helpful during the servicing of my BMW. The car was very clean. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arianna
Report | Print
Apr 16, 2024 -

East Bay BMW responded

Hello Paul, thank you; we appreciate your feedback!

Helpful
April 12, 2024

The service department is very customer service. I have been taking my cars here the last 15+ years. More

by lkpang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Simpson
Report | Print
Apr 16, 2024 -

East Bay BMW responded

We do hope we can be of assistance in the future. Take care!

Helpful
April 11, 2024

Great service. I went in for scheduled maintenance on my X3. Service advisor Daniel provided great service. Attentive and knowledgeable. More

by D.T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Martinez
Report | Print
Apr 12, 2024 -

East Bay BMW responded

D.t., we're happy you found our staff to be so supportive during your experience here at East Bay BMW.

Helpful
April 11, 2024

Everything went perfectly well and exceeded my expectations. I think Ben is quick, mindful of your time, yet precise and accurate. Excellent work through and through. More

by am
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Simpson
Report | Print
Apr 13, 2024 -

East Bay BMW responded

Am, thank you so much for the positive review!

Helpful
1
...
5
6
7
...
36