Back

East Bay BMW

Pleasanton, CA

4.9
824 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

Directions

By Type

Showing 824 reviews

March 05, 2024

Jivan was very helpful and offered multiple options within our price range without any pressures. More

by MVH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jivan Kemper and Jon Heppler
Mar 07, 2024 -

East Bay BMW responded

We are always more than happy to assist you if anything else comes up. Take care!

March 04, 2024

Jivan was wonderful to work with. We were moving quick and he was able to make it happen seamlessly. He’s been extremely helpful with all questions and has helped pass along lots of k More

by Sarahnewell66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jivan and Jon were amazing
Mar 07, 2024 -

East Bay BMW responded

Sarahnewell66, your wonderful feedback and rating mean a lot to us.

March 04, 2024

Attentive, professional, great customer service. Goes above and beyond to correct any problems. Efficient and very well managed in the service department. More

by Dianne L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua, Ben and Everado
Mar 07, 2024 -

East Bay BMW responded

Dianne L, we are very happy we could provide you with a positive experience!

March 01, 2024

Very consistent excellent service by a very polite, helpful staff. I've been bringing my car here for service for 8 years, after I purchased it at this dealership.The work on the car was finished when More

by BG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Nocon, Nestor Mancilla Palomino
Mar 08, 2024 -

East Bay BMW responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at East Bay BMW!

March 01, 2024

They treated my car as if it was their own. Couldn’t be more pleased. Video and communication, especially from Kier was exceptional. More

by tjn.esq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
Mar 08, 2024 -

East Bay BMW responded

Tjn.esq, thanks for your praise and kind comments about our team.

February 29, 2024

Kier and Angelo were amazing. The level of communication regarding the service on my car was amazing and they made time there very comfortable. More

by Ahernandez.1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier custodio, Angelo Malari
Mar 03, 2024 -

East Bay BMW responded

Hi Ahernandez.1126, thank you so much for your positive comments about East Bay BMW!

February 29, 2024

I recently had the pleasure of visiting your service department, and I must commend Myriam, one of your representatives, for her outstanding service. From the moment I arrived, Myriam greeted me with a More

by Shaneka Stuckey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myriam Flores
Mar 03, 2024 -

East Bay BMW responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 29, 2024

excellent customer service, effective communication and highly knowledge technicians and advisors. Very reasonable time to service. More

by gkumar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio - 5 star
Mar 03, 2024 -

East Bay BMW responded

Gkumar, thank you so much for your high rating!

February 28, 2024

Top notch service and business. Great amenities as well as clean facilities. The process is very well organized for customers. More

by NM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MichaelAngelo Mallari
Mar 02, 2024 -

East Bay BMW responded

Nm, thanks for your praise and kind comments about our team.

February 28, 2024

Pretty good experience from this dealer. Purchased a 2021 X3 and the sales manager whose name is Jivan Kemper helped me through the process. I thank him for being efficient in scheduling a t More

by skim3225
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jivan Kemper
Mar 02, 2024 -

East Bay BMW responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

...
60
...