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East Bay BMW

Pleasanton, CA

Overview
Reviews
4.9
925 Reviews
Call Dealership (866) 985-9954
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4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 925 reviews

April 17, 2024

Staff very friendly. I love it when the technician sends me a short video of the car as they are doing a visual check. More

by carol4987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Simpson
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Apr 19, 2024 -

East Bay BMW responded

Carol4987, thank you for your kind review; we are happy to pass along your comments to the team here at East Bay BMW!

April 17, 2024

Outstanding customer service! Made certain I was given timely updates and help me with transportation. Always reliable and consistently exceptional! More

by jennifer_graham78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marion
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Apr 19, 2024 -

East Bay BMW responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 16, 2024

Always excellent service at East Bay BMW; both Brian and Kier are top notch! I will always choose East Bay BMW for my service needs. More

by monicamartin99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Kier
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Apr 19, 2024 -

East Bay BMW responded

Please don't hesitate to reach out to us if there's anything more we can do!

April 16, 2024

Exactly what you expect from a quality car dealership, the experience we had today with the guy who taught us how to operate all the features of our new EV was awesome More

by edwinx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
M Marquez. J Jimenez
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Apr 17, 2024 -

East Bay BMW responded

Edwinx, thanks for your praise and kind comments about our team.

April 16, 2024

Every visit to East Bay BMW is consistently exceptional. Keir Custodio and the team is incredibly supportive, efficiently resolves any issues I have, and ensures I'm swiftly back on the road! More

by rstolten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
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Apr 17, 2024 -

East Bay BMW responded

Rstolten, we're glad you had such a wonderful experience with us!

April 15, 2024

James made our looking for the right BMW X5, which we bought, go quickly and smoothly. More

by 09genius.clash
Recommend Dealer
Yes
Employees Worked With
James and Daryl
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Apr 17, 2024 -

East Bay BMW responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

April 14, 2024

The welcoming environment and friendly staff The guest waiting service area is very clean Good decision to purchase the car here More

by Smaddineni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evarado Diaz
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Apr 16, 2024 -

East Bay BMW responded

Smaddineni, we're glad you had such a wonderful experience with us!

April 13, 2024

Arianna was very friendly and helpful during the servicing of my BMW. The car was very clean. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arianna
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Apr 16, 2024 -

East Bay BMW responded

Hello Paul, thank you; we appreciate your feedback!

April 12, 2024

The service department is very customer service. I have been taking my cars here the last 15+ years. More

by lkpang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Simpson
Report | Print
Apr 16, 2024 -

East Bay BMW responded

We do hope we can be of assistance in the future. Take care!

April 11, 2024

Great service. I went in for scheduled maintenance on my X3. Service advisor Daniel provided great service. Attentive and knowledgeable. More

by D.T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Martinez
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Apr 12, 2024 -

East Bay BMW responded

D.t., we're happy you found our staff to be so supportive during your experience here at East Bay BMW.

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