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East Bay BMW

Pleasanton, CA

4.9
778 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 778 reviews

September 14, 2020

The service team was prompt. They explained all options. I was somewhat frustrated and they were very patient and professional. Kevin Rigo was my service manager and he was very helpful. More

by Lrodley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelvin Pun, Kevin Rego
Sep 16, 2020 -

East Bay BMW responded

Hi Lrodley, Thank you for leaving a review of your service experience and our service adviser, Kevin Rego. I'm glad we were able to ease your frustration and take care of you. Hope we can serve you again in the future!

September 07, 2020

Wasn’t treated with respect and had your people to talk to me crazy. The overall service was badly. And content was left in my car that was not minds More

by madisonga28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joshua Presinal, Ryan Moayer
Sep 10, 2020 -

East Bay BMW responded

Hello madisonga28, We take all reviews seriously and really would like to find out more about your experience. Can you please reach out to our Service Manager, Jim Burke, at 925-251-7015? We would really like to hear from you directly so we can address anything we can. Thank you!

September 03, 2020

Everyone was amazing! From Matthew Allen’s direction, Kevin Rego service help, to Chris Lee! I love East.Bay BMW! This dealership is the only one I go too! More

by Annh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Allen, Kevin Rego, Chris Lee
Sep 10, 2020 -

East Bay BMW responded

Hi Annh, We love this shout out to our amazing team members Matt, Kevin and Chris. We are truly grateful for your continued business too!

September 01, 2020

Professional, efficient. I have been dealing with East Bay BMW for over 4 years and am always pleased with the service experience. Amit is the best! More

by Bob Z.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amit Prasad
Sep 07, 2020 -

East Bay BMW responded

Hi Bob Z., Thank you for the great review of Amit Prasad . We really appreciate your continued loyalty and for letting us be your service center of choice. Take care!

August 29, 2020

The Mini dealership was very helpful with getting a new car for me and acted very promptly through all the processes. Thank you especially Daniel!! More

by joanne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabe Cabrera, Daniel Fox
August 25, 2020

Staff was was friendly and caring. Everything was explained without rushing and the car was ready based on the estimated time given for the service. More

by Ahescher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Custodio Kier
Aug 31, 2020 -

East Bay BMW responded

Hi Ahescher, Thank you for the high star review for our service department and Kier Custodio. We really appreciate it!

August 17, 2020

Jesus‘ customer service was amazingIt was painless and Jesus‘ customer service was amazing It was painless and easy transition He was very accommodating and patient Definitely I felt that he was list More

by Shamvid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus E Martinez, Vlad Korzinin
Aug 24, 2020 -

East Bay BMW responded

Thank you for your amazing feedback regarding your last visit with Jesus! We're extremely pleased to hear that he was patient and accommodating. We appreciate you choosing us and we look forward to assisting you again in the future! Welcome to the East Bay BMW family!

August 16, 2020

This was my first experience with BMW and the Team at Hendricks was amazing! Gregory was excellent and provided amazing service as well as the Gaberial in the finance department! More

by Anthony
Recommend Dealer
Yes
Employees Worked With
Gregory Angell, Gabe Cabrera
Aug 18, 2020 -

East Bay BMW responded

Hi Anthony, Thank you for the high star rating of our team and Greg Angell and Gabriel Cabrera from sales and finance. We appreciate you choosing us and we look forward to serving you again!

August 14, 2020

Went in to grab a part and Fred was very helpful with getting me in and out with the correct part. highly recommended!! Hopefully don’t need to go back for parts again!! Lol More

by deezy209
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Moreno II
Aug 18, 2020 -

East Bay BMW responded

Hello deezy209, Thanks for this awesome review of Fred Moreno II from our parts department. We appreciate the recommendation!

August 13, 2020

Quick, efficient, have the parts I needed available. Price could be better Fred was knowledgeable. He offered to bring the parts to my car. Great experience More

by 535ibreaks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Moreno II
Aug 18, 2020 -

East Bay BMW responded

Hi 535ibreaks, Thanks for the high star rating and your feedback regarding Fred Moreno II, our parts specialist. Truly appreciate it!

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