East Bay BMW

Customer Service! The service manager Joshua and Jim always try to rectify issues and keep you happy. I appreciated the fact they both went out the way to ensure prop The service manager Joshua and Jim always try to rectify issues and keep you happy. I appreciated the fact they both went out the way to ensure proper care of my vehicle. They are doing a great job despite not enough workers and staff due to covid -19 etc. However, service is slow and appointment made for pick up of loaner was not taken care of properly. More

Brake fluid Caution light came on for brake fluid. My service advisor, Geoff Murray, had my oil change done as well. Car ready in 90 min....washed , vacuumed, and Caution light came on for brake fluid. My service advisor, Geoff Murray, had my oil change done as well. Car ready in 90 min....washed , vacuumed, and serviced. Great service by dealer and especially my Geoff....he always takes care of me! More

We appreciate the support of Geoff M. (Our service advisor). He’s always courteous & patient. He’s a key reason we use BMW of Pleasanton👍 advisor). He’s always courteous & patient. He’s a key reason we use BMW of Pleasanton👍 More

Outstanding Customer Service! Very attentive customer service, Diana went out of her way to make sure everything was handled promptly and thoroughly! Exceptional and timely servic Very attentive customer service, Diana went out of her way to make sure everything was handled promptly and thoroughly! Exceptional and timely service, followed up thoroughly and was so very pleasant throughout! More

Skyrocketed prices and unbelievable poor service Brought car for services due to an issue last August to East Bay BMW. I was also recommend to replace the battery at that time. Battery was changed as Brought car for services due to an issue last August to East Bay BMW. I was also recommend to replace the battery at that time. Battery was changed as recommended. Few weeks later I realized radio/CD player is loosing power. Month later realized that dash board is losing the power time to time. Due to that cannot paly the radio. Due to busy work schedule and Covid 19 never get an chance to bring the car and driving was reduced significantly. Finally managed to bring the car back to service few weeks back. During diagnosis it was discovered negative terminal of the battery was not tighten properly during the battery installation and that is the reason dash board and radio losing the power. Then it was fixed. But only day went by I see dash board is still losing the power. It is not frequent as before. But it is still losing. So the technician at East Bay BMW are not capable of even tightening a battery terminal. But their charges are sky rocketed. I texted the service associate it has been over 4 days no one even get back to me. I have four other cars Cadillac, Jaguar and Honda. All serviced by local dealers. I never ever received a poor service like East Bay BMW from any of them, More

Geoff was very helpful and attentive to my needs and always kept me updated with the status of my car. Great Work and hope to see him there for a long time. always kept me updated with the status of my car. Great Work and hope to see him there for a long time. More

Great service Very professional and felt very safe. Had been a bit worried about getting my car service but Ryan did a great job along with all the staff i encoun Very professional and felt very safe. Had been a bit worried about getting my car service but Ryan did a great job along with all the staff i encountered alleviated any worries. More

I recommend to get your car service at Pleasanton Ca. Ezequiel Henriquez is a great service advisor and very knowledgeable, professional, helpful,attentive and honest. Ezequiel Henriquez is a great service advisor and very knowledgeable, professional, helpful,attentive and honest. More

I would highly recommend your service department. After loosing my key, Fred Moreno ordered my key right away. Once I received my key, Juan Gonzalez walked me through pairing my key with my car. loosing my key, Fred Moreno ordered my key right away. Once I received my key, Juan Gonzalez walked me through pairing my key with my car. More

Saw my old friend and service associate Ezquiel Herniquez. He is always such a joy to work with. ALWAYS TOP of his game! Awesome service Herniquez. He is always such a joy to work with. ALWAYS TOP of his game! Awesome service More