East Bay BMW

Excellent service overall! ! Joseph B.’s communication throughout the process was on point and made the experience bright and seamless. ! Joseph B.’s communication throughout the process was on point and made the experience bright and seamless. More

Looking for someone who will treat you as family? Ask for service advisor Bruce Wong. He will recommend and treat you and the services needed with your best interest in mind. Timely and fantastic Ask for service advisor Bruce Wong. He will recommend and treat you and the services needed with your best interest in mind. Timely and fantastic communication all throughout. A++ service. More

Joseph was very friendly and professional. He clearly understood the problema we were experiencing with our DSC and Stabilization Malfunction and provided a summary of what the diagnostic woul He clearly understood the problema we were experiencing with our DSC and Stabilization Malfunction and provided a summary of what the diagnostic would be. He was great! More

Very well appointed dealership who are very easy to deal with. Good inventory and felt like the dealer was really focused on getting me the car I wanted with the best deal. with. Good inventory and felt like the dealer was really focused on getting me the car I wanted with the best deal. More

Advisor was friendly and straightforwad . Car was delivered before time quoted. Thanks Anthony! Will be back! Car was delivered before time quoted. Thanks Anthony! Will be back! More

Efficient and friendly . Great service . Keir was excellent . They sent a video explaining repair which was good to review later Great service . Keir was excellent . They sent a video explaining repair which was good to review later More

Daniel is great! Excellent communication and service. I would highly recommend East Bay BMW to anyone interested in purchasing a BMW. Excellent communication and service. I would highly recommend East Bay BMW to anyone interested in purchasing a BMW. More

Service Adviser Joesph is very good. Knowledgeable and friendly. The dealership overall is very good. Knowledgeable and friendly. The dealership overall is very good. More

Everardo was excellent from beginning to end with my service. I scheduled an appointment the day of, in the morning, and came in the afternoon ahead of my appointment. I love the dealership waiting area service. I scheduled an appointment the day of, in the morning, and came in the afternoon ahead of my appointment. I love the dealership waiting area, as I can always bring my work laptop and get work done while waiting for my service. I arrived over an hour early with my vehicle, and seen Everardo already smiling as I pulled into the service check-in area. He asked my last name, which I provided, and he quickly got me checked in and going in the process. He provided clear and honest overview of process, estimated costs and also approximated times for service. We were able to add services on to save me a trip from Oakland to the dealership in Pleasanton as well. We explored current on services for my vehicle, and looked up past visits as well. I like to come in very informed and focused on why I scheduled an appointment, and Everardo really enhanced the experience with his level of detail and consideration during the entire interaction from first hello in greeting to final goodbye at completion of my service. Excellent, excellent, excellent. Other BMW dealerships in The Bay price gouge, don’t follow through on communication or openly sharing details about your vehicle or service; but at this dealership, they have the absolute best customer service and turnaround time for repairs and maintanance. More

This dealership and its service team are amazing. Quick and efficient every single time. Thanks! Quick and efficient every single time. Thanks! More