East Bay BMW

BMW is the epitome of strictly paying for brand. They embody the concept of planned obsolescence, and every time you go in to get something fixed that should never be broken, be ready to be charged They embody the concept of planned obsolescence, and every time you go in to get something fixed that should never be broken, be ready to be charged at least 10x more than you think it'll cost. This particular dealer is also terrible about communicating with you. More

Our service associate, Mr. Bruce Wong, and his service technician did an outstanding job in put my baby back into a great shape. Mr. Issac, who had worked on my 325i, has sent Bruce Wong, and his service technician did an outstanding job in put my baby back into a great shape. Mr. Issac, who had worked on my 325i, has sent me several great detailed videos as to what problems my vehicle were having and his professional advice on the repairs. The coordinations between Mr. Wong and Mr. Issac in keeping me in the loop about the progress of the repairs were "Barred None." I can't thank them both enough and that is a reason I will keep coming back for the service and repairs. Thank you East Bay BMW and your professional staff. More

Daniel is an experienced service advisor. I am satisfied with the ease of service management. I am satisfied with the ease of service management. More

I recently had the pleasure of using East Bay BMW for my vehicle, and I must say, it was an exceptional experience from start to finish. I was greeted warmly by the staff, his name was Alex Nocon. Alex gu vehicle, and I must say, it was an exceptional experience from start to finish. I was greeted warmly by the staff, his name was Alex Nocon. Alex guided me through the process and made sure I understood what services would be performed on my car. The waiting area was clean, comfortable, and equipped with amenities to make my wait enjoyable.The technicians who worked on my vehicle were clearly skilled professionals who knew their craft inside and out. They provided a video clip with clear explanations of the work to be performed. To top it all off, the pricing was fair and competitive, especially considering the high level of service provided. I left East Bay BMW feeling confident in the work done on my vehicle and grateful for the outstanding customer experience. Their professionalism, expertise, and dedication to customer satisfaction truly set them apart. I highly recommend . More

Kier was very helpful with all of my recent vehicle service needs. Also helped with my transport needs to and from the dealership service needs. Also helped with my transport needs to and from the dealership More

Ben, my service advisor provided excellent service. I told him that he will be the reason why I will purchase my next car in Eastbay BMW. Besides the amazing customer service from the advisor, Easybay I told him that he will be the reason why I will purchase my next car in Eastbay BMW. Besides the amazing customer service from the advisor, Easybay BMW service department from intake to technician are very professional and all the staffs I encountered are smiling and friendly, Happy staff, Happy customers! More

Miriam always provides great service! When I think of servicing my BMW, I call Miriam first. Always providing, great amazing service. When I think of servicing my BMW, I call Miriam first. Always providing, great amazing service. More

I had my vehicle serviced at East bay bmw recently. The service advisor Myriam did a great job making the experience a good one and taking care of things quickly for me. Glad to see that some places st The service advisor Myriam did a great job making the experience a good one and taking care of things quickly for me. Glad to see that some places still provide good service More

Best experience at a dealership I’ve experienced. Fantastic service and knowledgeable staff which makes a normally stressful event quite pleasant. Fantastic service and knowledgeable staff which makes a normally stressful event quite pleasant. More

James sold us a 2024 X1 and he was terrific. We love the car and we had a great experience with him. Personable and knowledgeable. We felt like we were in very good hands. We love the car and we had a great experience with him. Personable and knowledgeable. We felt like we were in very good hands. More