Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
East Bay BMW
Pleasanton, CA
940 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 940 reviews
May 20, 2014
The best Dealership!!! I and my wife just purchased a 2014 X5, and we are loves it so much. This is the first time we have purchased at East Bay BMW; we have had the best cu I and my wife just purchased a 2014 X5, and we are loves it so much. This is the first time we have purchased at East Bay BMW; we have had the best customer service and very satisfy with their services. I would to say thank you to Folarin “Flo” Tallman who is my sale man advisor at East Bay. He is very helpful and knowledgeable; he had been helping me to place order my car and always contact us for follow up the status of my order. When we came to pick up my X5, he was enthusiastic, patient and very careful to show us how to use all the new technologies of my new 2014 X5. I and my wife very satisfy and enjoyable with my new X5. I would to recommend to my friends, my family and everyone I know to East Bay BMW. It is the best dealership and I would like rate 5 stars for East Bay BMW and my sale man Folarin, Tallman!!! More
by SangTRuong2014
April 20, 2014
A good start! I just purchased one 328GT yesterday from East Bay BMW. The whole process is great! They are very friendly and patient, especially my client advisor, I just purchased one 328GT yesterday from East Bay BMW. The whole process is great! They are very friendly and patient, especially my client advisor, Steven Kong gave me very thoughtful introduction. Also we made a great deal comparing to the market price. Of course, this is just a start, I hope the following services will be great too, and probably I will consider a second car at East Bay in future! More
by gshshaohui
Employees Worked With
Douglas DeMasi, Steven Kong, Mien Le
April 02, 2014
Great experience getting my BMW Said A. was wonderful. He provided excellent customer service and the buying experience was non-stressful and exceptionally enjoyable. Thank you Sai Said A. was wonderful. He provided excellent customer service and the buying experience was non-stressful and exceptionally enjoyable. Thank you Said for being patient with accommodating the various requests for test driving different cars until I found the right one. Said was also very upfront and thorough as we went through the trade-in value for my old BMW. He went above-and-beyond and I truly felt appreciated as a customer through his attention and service. While I was waiting to close the deal on the car, they provided my friend & me with water and snacks -- that was really nice. It's these little touches of customer care and attention that made my experience at East Bay BMW so comfortable. I worked with Douglas Miller in the Finance Dept. and he was very helpful and easy to deal with too. He made the final steps of closing the deal easy and trouble-free. Overall, I would highly recommend Said and his colleagues as East Bay BMW. They have a professional staff, wonderful facility and I couldn't be happier with my experience. More
by cmwbmw
Employees Worked With
Said Abdelaziz
December 05, 2013
I drove 3 hrs to get to this dealer and I am glad I did it . Had very good experience great service , excellent sales person thanks for you service it . Had very good experience great service , excellent sales person thanks for you service More
by jennysandoval
Employees Worked With
PAUL FOX
November 12, 2013
The sales person that help and assist us was very helpful, answered all our questions, explained everything that we wanted to know about the car that we wanted, entertained us very well and he is ver helpful, answered all our questions, explained everything that we wanted to know about the car that we wanted, entertained us very well and he is very pleasant. More
by kryzz
Employees Worked With
Matthew Ramirez
October 20, 2013
Artie was excellent in helping me make a choice and getting the right deal. I had been looking at many different cars an I feel strongly I got the best value. Once I decided, everything went seamlessly getting the right deal. I had been looking at many different cars an I feel strongly I got the best value. Once I decided, everything went seamlessly. He could not have more helpful and I'm happy with the purchase. Gary P. More
by Garypetz
Employees Worked With
Artie Elahi
June 19, 2013
I purchased a CPO car here a month or so ago. Overall this dealership seems to be expanding rapidly which can be both good and bad. The sales staff was helpful and generally made the sales / sign proces this dealership seems to be expanding rapidly which can be both good and bad. The sales staff was helpful and generally made the sales / sign process painless. I was buying a convertible in May, so price negotiability is expected to be a bit painful. I will say that the delivery process left a fair amount to be desired. We finished up the paperwork late night on a weeknight. Flo gave the car a quick wash and a half tank of gas and suggested I come back the next day for a full detail. I took him up on the offer as I was excited to receive my "new-ish" car. I came back the next day and dropped it off for it's full detail job. When I came back the next day, what I received was not much different than a quick hand-wash. There were a few knicks left in the paint (one was a dime sized gash in the door frame). In addition there were multiple swirls. My final disappointment was that there was a weird sticky residue in the cup holders. Given that I live in South Bay, three trips to take delivery isn't in the offing. Upon writing my BMWNA review, Flo, the GM, and an admin all called me within 48 hours to rectify the problem (great!). I responded a day or two later due to a business trip. It's now been over a week with no response from anyone (bad!). My guess is that between vacations and other sales this fell through the cracks. I'm just going to pay to have my car detailed locally as this lack of attention to detail has taken up more time than I expected. Bottom line - buying a car from this dealer is painless and honest process, but I would recommend watching them like a hawk and not taking delivery until the vehicle is in pristine condition. More
by phatonycmu1
Employees Worked With
Jake Ekstrum
May 08, 2013
Good to know that there's a good BMW dealership in my neighborhood. I was a M Benz guy but may ship to Bimmers as long as get it from Pleasanton BMW. Charles is a great guy to deal with. I'm totally impr neighborhood. I was a M Benz guy but may ship to Bimmers as long as get it from Pleasanton BMW. Charles is a great guy to deal with. I'm totally impressed. More
by Rbayani
Employees Worked With
Charles Slan
May 05, 2013
Had the absolute best and easiest experience ever trading in my 2010 BMW to get a newer one. Said and the finance manager were extremely friendly and professional during my entire visit. I will be referring in my 2010 BMW to get a newer one. Said and the finance manager were extremely friendly and professional during my entire visit. I will be referring my friends and family members to East Bay BMW based simply off the service I received. They know how to treat their customers and make the normally dreaded car buying experience easy! More
by RicheleMarie
Employees Worked With
Said Abdelaziz
