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East Bay BMW

Pleasanton, CA

4.7
174 Lifetime Reviews Review Dealership

4350 Rosewood Drive

Pleasanton, CA

94588

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174 Reviews of East Bay BMW

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October 19, 2007

"The service center at East Bay BMW are amazing! So..."

- r.song

The service center at East Bay BMW are amazing! So professional, they greet you when you pull up, and ask all the necessary questions to get you on your way quickly. Extremely efficient at following up, and always calls to provide updates. Had my 04 745 in for service, and all my issues (which some were those phantom problems that happen once in a blue moon but they happen)were found and all corrected. Highly recommended!

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Recommend Dealer
Yes
Employees Worked With
Scott Murphy
September 10, 2006

"I went into this dealership on Sept. 7th and negotiated a..."

- didar

I went into this dealership on Sept. 7th and negotiated a deal which I could get a lease on a X3 for 36-month at a very good monthly payment. General Manager Lary Maxson agreed on our deal that night so we went on and paid a deposit towards ordering this car. On the day of pick up, they tried to talk us through like this was a deal for o24-month instead of 36-month lease. Since we had the offer written down on the order form with the deposit information we were able to get our 36-month lease. However, we were falsely accused for "insulting" their Financial Manager Af (I don't have his last name because they refused to give me his business card for further complains). All I did during signing was to ask for reviewing the lease contract prior to signing any paperwork. I guess Af would have to take that personally becuase I prefer to read carefully prior to signing. After finding out an unexpected fee on the lease contract we were told by General Manager Larry Maxson that they "have declined your business". Although we had paid our deposit and had our deal written on paper, we could not get the car that we wanted. We were also asked to leave their primise as they are "no longer doing business" with us. Larry Maxson had also refused to give us the documents that we have signed as he feels that he "has the right to do whatever" he wants. Will definitely follow up on this case. DO NOT BUY FROM THIS DEALER!

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Recommend Dealer
No
Employees Worked With
Larry Maxson
June 16, 2004

"Called the dealer to see if an appointment is needed for..."

- gvcl

Called the dealer to see if an appointment is needed for an oil change. They said no need. Took the car in. The service advisor said the car is due for a 30,000 mile service and it is covered by the full maintenance contract. The service will take a few hours and he set up an appointment for the following week.
Took the car in next week. Another service advisor now says the 30,000 mile service is not covered and I have to pay about $650.00. I settled for just an oil change for now for about $85 (this is what I wanted it done the prior week!!!). Picked up the car later that afternoon and while driving back "Check Coolant Level" indicator comes on. Reached work and left a message for the service advisor. After an hour or so, called again and talked to some other service advisor. He says bring the car back and he will check it. Apparently, they do not check for coolant levels while doing a lube/oil service. Maybe I should have taken it to Jiffy Lube????

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Recommend Dealer
No
June 02, 2003

"Had the worst oil change service ever. I purposely went..."

- AnthonyM3

Had the worst oil change service ever. I purposely went out of my way to this dealer because my other experience with them was quite pleasant. Jesse was very professionaly when writing up my service, had my car washed. I picked up the car, drove it for a few hours, and the oil warning light comes on. I look under my car, and I see what seems to be oil dripping like a waterfall. My goodness, these goes my brand new M3 engine. I call up Jesse, and all he can suggest is for me to get my car back there, and he will take care of things. I would think that if one of my mechanics did something like this, I would personally go pick up the customer myself, and give him a loaner. Very poor followthrough. I faxed them a letter regarding my bad experience, never got a sorry or reply. I will NEVER go back to them again.

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Recommend Dealer
No
Employees Worked With
Jesse Thayne
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