My boyfriend was car shopping in December when I saw great deals online at Honda. I called the front desk and they sent me to the first available sales person Dajah. I gave her the listing numbers for 4 different cars that were listed online and that were similar to Will's former vehicle which was a Nissan Xterra. She said great and we would see her in the morning. The next morning she let us know she was running late- no big deal we would wait for her. Well when she did show up she couldn't show us any of the vehicles I had asked for, even though none of them were sold and still listed as available in her system. One was out on loan, one didn't start up, and the other two we didn't even get an excuse for. It was about an hour after we arrived before we even test drove anything, and the first thing she brought up was a Chrysler 300- which wasn't anything like what we had requested which was SUV's. However she promised it was in our budget and Will loved it. We drove two other cars but Will ended up selecting the 300. She tells us the all in price, I write out a check and we start to get excited-until she walked back to the office with bad news. Turns out the price she gave us was for one of the cars we declined and the car we wanted was a few hundred more, and now a tiny bit over our budget. But that was the car he wanted so we splurged. At the time of purchase Dajah told us that another sales person had test drove it the day before so she was going to find out where he put the second key and when we came to pick up the plates later the spare would be there. Well we pick up the plate- no key. Called twice but she doesn't have a voicemail so I left a message with another sales rep, and eventually got that story that there was never another key. Overall we were just extremely disappointed with the service and excuses. Not to mention we now need to spend even more money on top of the over budget car to get a spare key.