I first interacted online with a rep (Terry) who provided me with all the info I needed to decide to visit the dealership in person. I received a follow-up email from Juan Enciso, Internet Manager, who invited me to seek him out when I arrived at the dealer, which I did the next day. My husband and I were treated with friendliness and professionalism by everyone we encountered. Juan was very knowledgeable about the 2017 Honda Accord Touring Hybrid we were considering. We came to an agreement on a sales price and trade in value on our 2012 Toyota Camry Hybrid with very little issues. The dealer did everything possible to gain our business, offered options to make the purchase happen, and gave exceptional customer service. Juan is a top notch salesperson and made our experience a pleasure. We look forward to interacting with the entire staff and would definitely recommend East Coast Honda to our friends.