East Coast Toyota

The salesman was very nice, Jeffrey Lai. However, sales manager Mike Feldman was a different story. I agreed on a price, then he cornered me when I was looking at the car & said he'd sell it to me on that manager Mike Feldman was a different story. I agreed on a price, then he cornered me when I was looking at the car & said he'd sell it to me on that price on the condition I would give 100% excellent rating with Toyota. I said yeah sure..he asked, again would there be any reason I would not give a 100% excellent rating? I hesitated & said well the price wasn't what I originally wanted to pay but I would still give them the highest rating. He said because I'd hesitated like that, he wouldn't sell me the car & had to back out of the deal. obviously the guy doesn't know me but when I give my word, I abide by it. I'd never experience being treated like this, it was very distasteful to put it mildly. This guy acted like scum & I would never go back there in a million years. If you want a pleasant buying experience, do NOT go to East Coast Toyota. More

We were greeted at the door by Bernie Romano; he is very friendly and professional. We negotiated the price and very quickly got a good deal. The rest of the staff was also very friendly My wife was drivin friendly and professional. We negotiated the price and very quickly got a good deal. The rest of the staff was also very friendly My wife was driving the car within two hours. A few days later I received a call from Mark Catizano to make sure we were happy and everything was OK. I highly recommend this dealer. More

This was by far the best of all the car dealerships [Toyota, Honda, Ford, Kia, et al.] that I have visited in my recent new car purchase experience, and quite possibly the best dealership I have ever d [Toyota, Honda, Ford, Kia, et al.] that I have visited in my recent new car purchase experience, and quite possibly the best dealership I have ever dealt with. I spoke to a number of dealers [including several other Toyota dealers] and these fellows were peerless. From the excellent salesman Larry Steinberg, to the desk manager Mr. Feldman [I unfortunately don't recall his first name but I believe it may be Mike], to Frank Lizardi who finished up the paperwork and helped very creatively with some loan rate details, to Eddie who tutored me on the car before I drove off, they were a top-notch, personable and professional group. I purchased a new 4Runner [trading in an old Ford Explorer] and got a great price on the new car and the trade-in without undo haggling. I am recommending the dealership - and the beautiful 4Runner - to all my neighbors and friends. The car rides like a gem, has top of the line reliability ratings, and looks beautiful. The price was great and the interactions were a pleasure. I recommend this dealer (and the car) MOST HIGHLY! More

Pleasant experience. My husband and myself went with the kids to pick out a car as our Mazda was coming off-lease. We wanted to take advantage of the year end model deals and had two important items on our kids to pick out a car as our Mazda was coming off-lease. We wanted to take advantage of the year end model deals and had two important items on our list; 1. good gas mileage and 2. third row seats. Our salesperson Rolando was very courteous and understanding that we had the kids so we were on a time constraint. He cut to the chase and got us into test drive a RAV4 with a child friendly third row. We than tested out a used Highlander for around the same price. We decided to sleep on it and came back w/the kids with the intent of purchasing the zippy Rav4. He gave us a great price and when asked was very upfront regarding any fees. He even bought the kids an ice-cream while we were checking the accuracy of the paperwork. We did have to check the details of the contract for accuracy. Plain and simple this is a big ticket item with a lot of human intervention so mistakes can be made. In general it takes time to run through the process. In terms of our salesperson, Rolando, was excellent and our experience with dealership was as as expected. Overall high recommendations! :) More

I was visiting the area from eastern Mass when my 2008 RAV4 broke down in front of the hotel I was staying. I called East Coast Toyota and was connected to John Provenzano who immediately made arrangemen RAV4 broke down in front of the hotel I was staying. I called East Coast Toyota and was connected to John Provenzano who immediately made arrangements to have the car towed to your shop. Larry the tow truck driver called to confirm location and arrived within 15 minutes. Once at the shop John discussed the process and realizing I was a stranded traveler, John arranged to have my car expedited. The car was tested, fixed and I was sent on my way with a smile in short order. I am very impressed with East Coast Toyota and John Provenzano for the GREAT service. More

My experience at East Coast was great. Everyone is very friendly and helpful, they made me feel at home. The sales rep helped me get the best car for me and my family, big, comfortable and really nice!!! T friendly and helpful, they made me feel at home. The sales rep helped me get the best car for me and my family, big, comfortable and really nice!!! This is the second car I buy from East Coast, my experience the first time was good, the second time was even better!!! I recomend them to my all my friends. With me they have a customer for life!!!! More

Gary O. went out of his way to make the sale. This dealer beat all other prices without the high pressure. We see dealers playing all kinds of games. This place didn't and I'd buy another Toyota from them ag beat all other prices without the high pressure. We see dealers playing all kinds of games. This place didn't and I'd buy another Toyota from them again. I was treated respectfully, and the negotiations were fair. More

This is the second vehicle I have purchased with the expert assistance of East Coast Toyota Scion staff. I traded in my 2008 Prius (a great car!) for a 2010 Prius (even better than the 2008). Alex and expert assistance of East Coast Toyota Scion staff. I traded in my 2008 Prius (a great car!) for a 2010 Prius (even better than the 2008). Alex and Ronald were easy to work with, supportive in finding a financial solution that matched my needs, and generally just good guys. When my husband commented that he was hungry as he had not ate lunch, Alex offered to send out for food, this despite the cook out with hamburgers and hot dogs available for customers! The hard sell is just not the approach at this dealership rather an ethic and pride is evident in Alex's approach to sales. I know that I will be returning in another two years for my next trade in or trade up - I should say, because with each iteration, the Prius just gets better and better. The folks who prepped the new vehicle also did a great job. They were able to remove my Clean Air Pass (HOV Sticker) from the old car and put it on the new one, and also installed my Sirius radio from the old into the new. Thanks so much! And by the way, my husband had a hamburger and hot dog - a finicky eater, he said he enjoyed the food. More

Internet car shopping is the wAy we purchased our last 2 cars. Our last one was a nissan. This experience was much better. I worked with the mgr CLO she was efficient and very easy to talk to. We have alrea cars. Our last one was a nissan. This experience was much better. I worked with the mgr CLO she was efficient and very easy to talk to. We have already sent 2 relatives to her and they were just as happy as we were with her service. More

I asked for info online toyota website. Ali called me within 5 minutes. He gave me all the info I asked for and a better price than I had gotten from other dealers. I asked for a breakdown and he gave me within 5 minutes. He gave me all the info I asked for and a better price than I had gotten from other dealers. I asked for a breakdown and he gave me that. I got to the dealership and everything stayed the same! I left with my new car and it was the best car buying experience I've ever had! East Coast is the best! More