East Dallas Volkswagen - Service Center

Service people nice; Sales side not so great! I have a 2010 VW CC that I bought 2 years ago (2013) as a CPO with 29,000 miles on it. One would think there should not be any issues with the car si I have a 2010 VW CC that I bought 2 years ago (2013) as a CPO with 29,000 miles on it. One would think there should not be any issues with the car since it has low milage and it is CPO. Not the case. First let's start with the issue with the finance manager. Tim started the paperwork and put initial registration fees in for Texas when I wanted to just transfer plates over my old Passat. Then on the paperwork charged me SC fees too, thus overcharging me by 1300 dollars. "You will get a check in the mail," he said. Now I'm paying interest on an extra 1300 dollars, when he could have just redid the paperwork and made it right. As for the car, now, New Years weekend, it will be the shop for 4th time in 2 years. In the shop for the fourth time for mechanical issues, not regular maintenance. The first time, 3 months after having the vehicle, it went into the shop because I hose was not attached properly. The 2nd time the ignition coil failed. The 3rd time because, again, the ignition coils failed. Now the 4th time because mechatronics transmission has failed. When I took it to Rusty Wallis on the 3rd time, Jeff Wallis, did not acknowledge as serious problem with the multiple times it had to be in the shop or the finance manager's failure at correcting my paperwork when he needed to; he tried to get me to sign paperwork for a leased vehicle below the vehicle I was already in! I will never do business with them again. More

epc check light This the worst place to have your car looked at. People here act like robots. This the place i would not dare tell anyone to come. The worst at custom This the worst place to have your car looked at. People here act like robots. This the place i would not dare tell anyone to come. The worst at customer service. More

Always Excellent I am always impressed by the entire service department. Being a 3 VW Family it is so important to have someone to perform your services that you know I am always impressed by the entire service department. Being a 3 VW Family it is so important to have someone to perform your services that you know and trust. I can't recommend Rusty Wallis VW any stronger! Their expert knowledge and customer care are second to none! Thank you to the whole team for the many years of great service! Keep it up!! More

Super staff and service http://goturbo.us/aboutme/txrwv/images/banner/banner-700.png Hello Linda, Thank yo http://goturbo.us/aboutme/txrwv/images/banner/banner-700.png Hello Linda, Thank you so much for your recent business here at Rusty Wallis Volkswagen. I can’t thank you enough for the very kind words you had to say about us on your last VW survey. Unfortunately the only people that get to see that great comment is representatives from VW and us. There is nothing better than word of mouth and I would to love show other people out there what you had to say. I have gone ahead and copied your comment here: I have been a customer of Rusty Wallis VW since 2000. I have always received exceptional service. I am greeted by friendly staff and kept informed of the progress of the service on my vehicle. If I do not have discount coupons with me, they are applied anyway, without question. I would not change VW dealers for purchase of a new auto or service. Aaron, Evan and all the staff know the business and make you feel welcome and special. THANK YOU! More