East Hills Chrysler Jeep Dodge Ram SRT

Worst Dealership **DO NOT USE** I’m and writing this review because of the terrible experiences that I had not only with East Hills Jeep but also with a vehicle that I purchased . I I’m and writing this review because of the terrible experiences that I had not only with East Hills Jeep but also with a vehicle that I purchased . I purchased a Certified Pre Owned 2010 Jeep Grand Cherokee with 28,000 miles on it. It started with our salesman Gary Candullo showing us the vehicle and upon seeing the vehicle we did see some cosmetic issues and a bald tire but these issues were addressed. We received the car fax which at the time was clean and were reassured from Gary and the Sales Manager that this was a nice Jeep and no issues. Upon delivery on the ride home we noticed the vehicle had an alignment issue which then had to bring back in to have corrected. This issue was fixed then a shortly after we had an issue were the vehicle did not start due to a bad harness. At this point we had to go back again to the East Hills. The trend started happening that we have to keep returning to East Hills to address problems that kept arising. This became inconvenienced being that East Hills is over an hour away from where we live. After a harness replacement we continued to have an issue with the ignition but when it completely failed again we had to go back. This time around they stated that a module has failed and needed to be replaced with new keys as well. Then I was told that this was not warranty and had to pay $900 for an issue that should have been fixed the first time around. All these issues bring to the present. Where this time around my vehicle will not start for the third time and this time with my kids in the vehicle on a 90 degree day stuck. At this point I have had enough. I did some research on my vehicle and guess what!!! The vehicle I purchased did not have a clean car fax. Appears that after a year the vehicle was involved in a Car Accident!!! with Structural Damage!!! from the first owner and just got posted to the Car Fax. I drive my kids in this car and I figured I would discuss this issue with my dealer because I have concerns with the safety and integrity of this Jeep. I went to discuss how could this vehicle be Certified with this structural damage or how could this damage not be noticed with or with out a Carfax. I would like to believe a Quality check was done and I qualified Tech would be able to address this. I spoke with Judy Burr (General Manager) who was quite rude and unhelpful nor understanding of the situation and forget about trying to deal woth the service department the Service Manager Eric was also very rude and unwilling to help. He actually put words in mouth! I hope this review will reach the right people at East Hill or Jeep. I write this mainly to warn consumers so that they can avoid horrible customer service and poorly run dealership!!! More

East hills Everyone was fantastic. Greg worked hard to make sure we were happy. Great experience from the start. I would definitely recommend this dealership to Everyone was fantastic. Greg worked hard to make sure we were happy. Great experience from the start. I would definitely recommend this dealership to my friends. More

great experience ANN DEMAYO WAS GREAT!!! SHE GOT ME THE JEEP I WANTED AT A FAIR PRICE. VERY ORGANIZED HONEST AND HELPFUL FROM START TO FINISH!!! I WOULD DEFINITELY RE ANN DEMAYO WAS GREAT!!! SHE GOT ME THE JEEP I WANTED AT A FAIR PRICE. VERY ORGANIZED HONEST AND HELPFUL FROM START TO FINISH!!! I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP TO FAMILY AND FRIENDS More

Great Experience Adam was very helpful, personable, and didn't make me question myself if I was getting a good deal or not. Very satisfied with my deal and my new ca Adam was very helpful, personable, and didn't make me question myself if I was getting a good deal or not. Very satisfied with my deal and my new car! More

Michael & Steve Made it Happen! Other dealerships tried to sell me a Jeep I didn't want from their lot. Mike/Steve went out and got the one I wanted! They worked hard, diligently and Other dealerships tried to sell me a Jeep I didn't want from their lot. Mike/Steve went out and got the one I wanted! They worked hard, diligently and communicated the entire way. They got me the Jeep I wanted, at a fair price, and quickly! Hard to argue great service! More

Easy transaction I recently bought a pre owned jeep grand cherokee that I had spotted online. I came to the dealership after an email exchange with Jennifer Santiago. I recently bought a pre owned jeep grand cherokee that I had spotted online. I came to the dealership after an email exchange with Jennifer Santiago. She hooked me up with Stan Ewing. He found the car I was looking for. We took it for a spin. I liked the car and decided I wanted to buy it. I noticed upon closer inspection that the only flaw that would hold me back from buying the vehical was the condition of the tires. Stan had them changed out for me and the deal was done. Two days later I came to pick up the car and I have driven everyday since then without any issues. I am very happy with the purchase, and I feel that Stan did a good job delivering on his word. Greg Corozzo was also very helpful with pointing out certain things. Good guys. I would buy from them again. More

Marvin Frank - Best ever! Made my Jeep Wrangler purchase come true with a deal no one else could match... and believe me I asked a lot of dealers! Will Recommend him for sure! Made my Jeep Wrangler purchase come true with a deal no one else could match... and believe me I asked a lot of dealers! Will Recommend him for sure! More

Good Experience Just purchased a Jeep Grand Cherokee and was delighted by the experience. Buying a car is something I don't look forward to, but Ann provided a easy Just purchased a Jeep Grand Cherokee and was delighted by the experience. Buying a car is something I don't look forward to, but Ann provided a easy no pressure experience. She did a great job finding the car I wanted and expedited the process quickly. More

Stan is awesome! My husband and I just purchased our Jeep Grand Cherokee on Friday. We visited just about every jeep dealership on LI , but as soon as we met Stan we k My husband and I just purchased our Jeep Grand Cherokee on Friday. We visited just about every jeep dealership on LI , but as soon as we met Stan we knew we would be buying the car from him. He wasn't pushy, or your typical car salesman (sorry but I know you can get a bad stereotype,), he was just so cool and honest. We appreciated that so much more after not feeling any of that anywhere else. I already recommended him to a friend who is beyond jealous of my new wheels :) Stan, thank you, you made this such an awesome experience and we love the car!! Laurie & Chris More

Excellent Service I went to East Hills looking for a brand new Jeep. Upon entering the show room, I was greeted by Jackson, who was friendly, polite, patient, and infor I went to East Hills looking for a brand new Jeep. Upon entering the show room, I was greeted by Jackson, who was friendly, polite, patient, and informative. He was very knowledgeable about the Jeep vehicles I was interested in, and was able to quickly find two Jeeps for me to test drive. Jackson also answered all of my questions thoroughly and with great detail. Overall, my experience was excellent, and I would recommend this dealership to anyone looking for a new Jeep. More