East Hills Chrysler Jeep Dodge Ram SRT

I am a long time customer of East Hills Chrysler, Jeep, Ram, having purchased or leased multiple vehicles at the dealership over nearly 3 decades (despite the fact that I live 45 minutes or more from the d Ram, having purchased or leased multiple vehicles at the dealership over nearly 3 decades (despite the fact that I live 45 minutes or more from the dealership). I have always been a satisfied customer of their sales and service departments - until now. My current lease is a 2023 Wrangler 4xe with three months remaining on the lease. I leased the vehicle in October 2022 with the intention of helping to limit pollutants and save money on gasoline. During the period of my lease there have been 4 recalls… 3 this year. All of the recalls have been for risk of spontaneous fires - the first three related to battery separation on the lithium battery on the electric motor. Most recently, I became aware of a new recall resulting from risk of the wiring harness spontaneously combusting (even when the vehicle is off). In multiple recalls we have been advised not to park the Jeep near structures or other vehicles. In two of the recalls, we were advised not to charge the electric motor and to drive the vehicle on gas only (defeating the purpose of driving a non gasoline vehicle and adding expense to my monthly budget on top of the premium cost of leasing a hybrid electric vehicle. After the previous recalls I asked East Hills to take my lease back early as well as provide the contact information for the Stellantis zone representative as I do understand that this is a manufacturer issue primarily. I never received a response with the zone rep information. When I became aware of the most recent recall, I again reached out to the leadership at the dealership advising that I no longer feel safe driving the Wrangler and asking them to take the Jeep back and cover the remaining 3 lease payments. Again I requested the name and contact information for the Stellantis Zone representative so that I could follow up with them directly. I have not received any acknowledgment or response from the dealership to this request. Interestingly enough, I did receive a “personalized” email from Mike Kennedy, the floor manager at East Hills, highlighting the current Jeep specials and encouraging me to come into the dealership to discuss getting out of my current lease and into a new Jeep. These “personalized” emails come regularly (sometimes more than once weekly) but the leadership at the dealership won’t respond to a specific concern initiated by a long time customer. I am not interested in leasing or purchasing another product manufactured by Stellantis as their quality control and attention to detail is suspect. That said, East Hills has several other vehicle manufacturers in their portfolio. I would have considered leasing or purchasing from one of these other dealerships until my most recent experiences. I cannot in good faith do business with a corporation that does not value the safety of its customers (especially a long time repeat customer). I realize that product defects and recalls are plaguing multiple vehicle manufacturers. How the individual dealership responds to their customer’s needs and concerns dictates whether a customer is likely to continue doing business with that dealership. Barring East Hills or Stellantis reaching out to resolve these concerns, I will drive the Wrangler only as necessary until the lease ends and hope that my safety concerns are not realized. More

Popped in today in the Express Lane with my 2019 Dodge Challenger for my first time in need of an oil change. I think I am going to like this place better then the dealer that I go to on the South Shore. Challenger for my first time in need of an oil change. I think I am going to like this place better then the dealer that I go to on the South Shore. I was in and out in an hour and Jon didn't try selling me the kitchen sink. I got my oil changed, he mentioned the rear brakes pass inspection but will probably need to be done at the next oil change and said to keep an eye on rear tires for dry-rot (I changed the front tires on the fall.) More

I went to the dealer to renew the inspection and I meet Jorge Molina Friday 13 he talk about my lease coming to the end in two month we talk about getting a new car we discussed prices he really help me wi Jorge Molina Friday 13 he talk about my lease coming to the end in two month we talk about getting a new car we discussed prices he really help me with my decisión that day he was very professional very personal well knowledge I will definitely recommend Jorge and always the dealer to my friends and family. It was a smooth transition without any stress I left the dealer with a new car and very excited. Thank you Jorge for your amazing help. More

Best dealership hands down! After 3yrs & 5 dealerships REFUSED TO do the 3 air bag recalls on my 2008 Dodge Charger and totally disrespected me, EAST HILLS DODGE ACED IT! 5 dea After 3yrs & 5 dealerships REFUSED TO do the 3 air bag recalls on my 2008 Dodge Charger and totally disrespected me, EAST HILLS DODGE ACED IT! 5 dealers said....My car is too old for the dealership, we don't service your car, you didn't but it here, it's gonna take up to 3 weeks to do the recall repair and take it to another dealer! These other dealerships (Bayside Dodge, Garden City Dodge, Security Dodge, Westbury Dodge, cant remember the last one) were rude, inconsiderate and flat out nasty! EAST HILLS DODGE TOOK MY CAR RIGHT AWAY AND FIXED ALL 3 AIR BAG RECALLS IN UNDER 2 HOURS AS PROMISED!!!!! If I decide to buy a new Charger it will be from East Hills Dodge! The staff was respectful, friendly and most of all experienced. Thank you East Hills Dodge, thank you very, very, very much! More

Most reliable and dependable dealership I’ve dealt with, would do business with them again would do business with them again More

Excellent service from the service advisor Mr. Dean Vardakis who went out of his way to provide me with information regarding my service contract even though his dealer computer was down. Also gav Dean Vardakis who went out of his way to provide me with information regarding my service contract even though his dealer computer was down. Also gave me a new place (nature preserve) to walk while I am waiting for my service to be completed. Couldn't have a better experience. More

I Dont KNOW IF I EVER SAW A BUSINESS RAN WORSE THAN THIS SERVICE DEPT SERVICE DEPT More

Please see Dean at service! He is the best service person. Helped me with my jeep . He is awesome!! He is the best service person. Helped me with my jeep . He is awesome!! More

I visited East Hills Jeep on 11/2/2023 to have a defective idler pulley replaced on my 2014 Cherokee. The work needed was related to TSB 07-002-15 rev.a, to correct a very loud noise at the time of defective idler pulley replaced on my 2014 Cherokee. The work needed was related to TSB 07-002-15 rev.a, to correct a very loud noise at the time of engine cold starts. In addition to thanking Service Advisor Michael Casey for his assistance in scheduling my appointment, and for working with Elias Malzone in setting up a loaner car, I also want to thank Danny Son for coordinating all the repair work involved when Mike Casey was out of the office. On yet another day when Mr. Son was off, the ever attentive John Piansky kept me up to date on my repair status, and had me made aware regarding parts on order. Before I forget, please also thank Elias for walking me very quickly through the vehicle loaner process. He had me back on the road in a loaner in a flash. His only delay was is checking the tire pressures before allowing me to take the vehicle on the road. In closing this well deserved five star review, I also want to thank service desk employee Jade Joyner for her courtesy and attentiveness as well. You have an exceptional and very professional supporting staff at East Hills, and their exemplary efforts toward customer satisfaction requires my recognition and thanks. It is always a pleasure visiting old friends at East Hills. Thank you all. More