East Hills Chrysler Jeep Dodge Ram SRT - Service Center

Mike is always an absolute pleasure to work with in service. I highly recommend dealing with him when servicing your vehicle at East Hills! In this way, he has epitomized my experience at East Hills service. I highly recommend dealing with him when servicing your vehicle at East Hills! In this way, he has epitomized my experience at East Hills over the past several years. More

Dawn is excellent with the Customer Service end.Very knowledgible & helpfull. Great to deal with. AMOS, my sales guy was just great. Prompt fast friendly service. knowledgible & helpfull. Great to deal with. AMOS, my sales guy was just great. Prompt fast friendly service. More

Always good service from purchase of my jeep compass to the service department. Will come back to purchase another Compass in a year or so. the service department. Will come back to purchase another Compass in a year or so. More

Let start by saying this was my first time at east hills dealership. I must say it was a great feeling to feel so welcome,from the valet pointing me to the checkin desk. Great customer service , friendly fa dealership. I must say it was a great feeling to feel so welcome,from the valet pointing me to the checkin desk. Great customer service , friendly faces as if I was a long term customer. I look forward to our future . Thank you . Kept up the good job. More

Mike was great - friendly, upbeat, helpful. Met us as we drive up to the service bay, explained exactly what was going to be done and how long it would take. Offered a loaner car, offered to check some oth drive up to the service bay, explained exactly what was going to be done and how long it would take. Offered a loaner car, offered to check some other things about the car at no charge, let us know he would call us about 20 minutes before the car was ready so we could head over to the dealership and have the car waiting when we arrived - he in fact did call ahead of time. More

Brought my car in for service on a steering problem. They worked hard until they found and fixed the problem. The service department tried to help resolve the problem as best as they could. Only concern I ha worked hard until they found and fixed the problem. The service department tried to help resolve the problem as best as they could. Only concern I had was the deductable on the warranty for each repair. Thanks More

I stopped in because of a noise and had the misfortune of having the only person available to be Nate. I spent one and a half hours waiting to be told that a major part had to be replaced (this after a visis having the only person available to be Nate. I spent one and a half hours waiting to be told that a major part had to be replaced (this after a visist for service less the a month before under this same person for over $1,100). There was no loaner available and no help to be had. I spoke with my salesperson, Mike Kennedy who of course was helpful and professional and a solution was found. I returned the car the next day and the wonderful manager had Mike tke over and all worked out as it usually does...they delivered the car to me at my job with apologies and by 2 wonderful gentlemen happy to do this for me. I will return in the Fall now to terminate this lease and look into another. Please tell Neal, Michael and Mike that they are appreciated for their professionalism and respect to the customer. Thank you, Kathryn O'Connell More

I PURCHASED MY JEEP CHEROKEE AT EAST HILLS AND HAVE BEEN A RETRURNING CUSTOMER FOR MANY YEARS. I WENT THERE THIS WEEK TO GET AN OIL CHANGE. IT WAS A VERY PLEASANT EXPERIENCE. EVERYONE WAS VERY NICE AND H A RETRURNING CUSTOMER FOR MANY YEARS. I WENT THERE THIS WEEK TO GET AN OIL CHANGE. IT WAS A VERY PLEASANT EXPERIENCE. EVERYONE WAS VERY NICE AND HELPFUL. I NORMALLY HATE TO GET OIL CHANGES, BUT MY OVERALL EXPERIENCE WAS VERY POSITIVE AND I WILL NOT DREAD IT WHEN ITS TIME FOR MY NEXT SERVICE. More

During a recent visit for a 40,000 mile service and brake work my car was returned to me without being test driven. Within one minute of leaving the dealership the check engine light lit up. In addition, t work my car was returned to me without being test driven. Within one minute of leaving the dealership the check engine light lit up. In addition, the windshield wipers which needed changing and were allegedly checked were not changed. No one was at the dealership at 7:30 PM to address the problems. I now have to organize a return visit and I am not sure in the interim that the car can be driven. The people were pleaseant but inept. More