East Hills Subaru of Roslyn

6 for 9 Have you ever heard the expression "someone is trying to give me a number 6 instead of 9," well whether you have or haven't what East Hills Subaru did Have you ever heard the expression "someone is trying to give me a number 6 instead of 9," well whether you have or haven't what East Hills Subaru did to me was far worst. I met with Bob Goldman on July 2, 2016 and he bad mouthed Starr Subaru and told me to "go get burned by Starr" when I told him that East Hills was our first stop and we wanted to check with another dealer before settling. I didn't end up going to Starr, but I went home and then went back to East Hills the same day. I made a deal to buy a 2017 Subaru Outback in Carbide Grey, which included side-molding. I put down $500 that day and still to this day, July 21, 2016 have not received my refund. On July 9, 2016 we spoke to Bob after not hearing anything from East Hills all week about anything, including financing or when the car would be delivered. Bob told us to call back on Monday, July 11, and we will get the financing sorted out. In that conversation he also confirmed that side-molding was included in the deal because my husband wanted to be absolutely certain that was included. But on Monday, when we spoke to Bob he said that a "new manager" would not honor our deal and side-molding would not be included and we would have to pay an extra $650 for that. We told him to cancel the deal and he tried to scare us into staying with them by saying that he ran my credit when in fact he did not. On Tuesday, July 12, we went to East Hills to officially cancel the deal and because of their lazy Accounting and cunning sales people I am still waiting on my refund of my $500 deposit. BTW I got my car for the same price from Grand Prix Subaru and have been driving it since Wednesday, July 13. These people are scammers and should not be trusted, wolves in sheep's clothing, con artist trying give you a number 6 for a 9. If I could give these people negative stars for customer service they would get about a negative 3 starts. They almost never pick up the phone, never return your call when you leave messages. You have to constantly call until they pick up the phone. I'm still waiting on Dee in Accounting to email my refund receipt, which doesn't exist, because I just checked my card. Liars! I will be visiting them and the Better Business Bureau about my experience in short order. More

Great Customer Support Anthony Applewaite was a great salesman no pressure and very knowledgeable and made the purchasing process easy and painless. He answered all our ques Anthony Applewaite was a great salesman no pressure and very knowledgeable and made the purchasing process easy and painless. He answered all our questions and even gave us cab money when we picked up the car. More

My new wrx!!! Came to East Hills Subaru after waiting 30 mins at Star Subaru to even talk to a person. This place was completely different. I had someone ask me if Came to East Hills Subaru after waiting 30 mins at Star Subaru to even talk to a person. This place was completely different. I had someone ask me if I needed help the moment I walked in and was introduced to Jamie my salesperson who not only is super friendly but also got me a great deal on my 2017 Wrx. She's got me a good deal, great service and most of all no xx! Great experience. I would definitely recommend Jamie and East Hills Subaru. More

Seriously, "ask for Jaime" When I first came into this dealership I worked with a different salesman. He got the job done but wasn't anything special. However when I came to wor When I first came into this dealership I worked with a different salesman. He got the job done but wasn't anything special. However when I came to work with Jaime, she was wonderful. She juggled schmoozing with my overly talkative parents and getting me into my car. She was fun to work with and made a stressful day and enjoyable one. As a new driver, she went through my car very thoroughly. Jayson in finance was also great to work with. He kept my student budget in mind and found something that would work for me. More

Ask for jamie Jamie has made what could have been an impossible process incredibly seamless. She did a fabulous job guiding me through the entire process from start Jamie has made what could have been an impossible process incredibly seamless. She did a fabulous job guiding me through the entire process from start to finish and I now consider her a friend. Thanks so much jamie! More

Great experience Chris was our car salesman and his service and knowledge were excellent. I recommend him to anyone looking to buy a new or used car. Chris was our car salesman and his service and knowledge were excellent. I recommend him to anyone looking to buy a new or used car. More

Love my new WRX James worked with me from the beginning to get me in the car I wanted. He was extremely knowledgable, polite, and patient throughout the whole experie James worked with me from the beginning to get me in the car I wanted. He was extremely knowledgable, polite, and patient throughout the whole experience. More

smooth and enjoyable process Tony (Anthony) was the best car salesman I've ever worked with. Knowledgeable, not rushed, not pushy, and very professional. He clearly believes in Tony (Anthony) was the best car salesman I've ever worked with. Knowledgeable, not rushed, not pushy, and very professional. He clearly believes in the company and the product. He gave very honest advice when comparing cars (I went with the car requiring premium gas anyway). I will send friends and family to him, and if I ever need another car, I'll go straight to Tony. More