East Hills Subaru of Roslyn

After many frustrating years struggling with incompetent and/or dishonest Car Dealership Service Departments I stumbled across Mike Puccio at another Subaru Dealership on Long Island about 15 years ago. I e and/or dishonest Car Dealership Service Departments I stumbled across Mike Puccio at another Subaru Dealership on Long Island about 15 years ago. I ended up buying two Subarus from them and having them service both until just recently because, and only because, Mike Puccio was my Service Advisor from Day One. Mike is honest, knowledgeable, reliable, responsive and responsible. I never had any reason to doubt that I could trust him to tell me the truth and recommend the best and most economical way to deal with any problems which might arise with either car. Unfortunately, when I called Mike's former dealership a few weeks ago to ask him a question I was told he didn't work there any more and the person with whom I spoke either would not or could not tell me where he had gone. Unwilling to lose contact with someone who had helped me out so often over the years, I started calling around to other Subaru dealerships on the Island and finally found Mike at East Hills Subaru,1039 Northern Blvd., Roslyn, NY (516-484-6633) where he is the new Service Manager. I was delighted to find him and soon had occasion to have one of my Subarus serviced. I took it to East Hills where Mike saw to it that I received the same excellent service I had been getting because of him for the last 15 years. If you're looking for honesty, competence, economy and peace of mind go to East Hills. Mike will do a great job for you. More

Sloppy work. Miss diagnose problem. Missing parts after service. Replaced O2 sensor after I told them it was prob an intake leak and sure enough it was. Went back for same problem and they then charged me service. Replaced O2 sensor after I told them it was prob an intake leak and sure enough it was. Went back for same problem and they then charged me for new gaskets for intake manifold. Took car home then noticed front hood ajar and cover for the top of motor was just left off so had to return for third time. Nobody pays attention More

They grossly overcharged and left many issues unfixed! I immediately went to another dealership where my problems were easily solved. East Hills Subaru was a change for the worst! immediately went to another dealership where my problems were easily solved. East Hills Subaru was a change for the worst! More

James truly believes in Subaru's as he explained to us what makes the brand unique and worth owning. He taught us all about the Forester, It took a good deal of time to make up our minds, but James wa us what makes the brand unique and worth owning. He taught us all about the Forester, It took a good deal of time to make up our minds, but James was patient and satisfied all of our concerns and questions.I would gladly pass along our recommendation to others. Thank you for a great experience. God bless. More