East Hills Subaru of Roslyn

Cavalier towards the customer once the car leaves the lot My experience: I ordered the car in February. I had an appointment, waited for 2 hours, then asked to return the next day. The next day, I returned My experience: I ordered the car in February. I had an appointment, waited for 2 hours, then asked to return the next day. The next day, I returned and ordered the car. In early April, I was contacted that the car was in, and I madean appointment to pick it up. It was a beauty, except that the cargo door was not put in correctly. The service manager said he wasn't sure the door could be fixed. My salesman did not have any idea about what to do. The sales manager said he would have the Subaru rep take a look at it, but he made no guarantees. With the extra warranty insurance the car cost me over $40,000, and for that sum I got a a poorly assembled vehicle. I went home and got on the Subaru facebook site. There I was told to contact the owners of the dealership, and I was reminded that this dealership offers, at least on paper, a 3 day return policy. The next morning, armed with this info I went to the service dept. I did not need to say anything because overnight they discovered that they could fix the problem, as the service manager said, "in 5 minutes." OK, I was a little puzzled at their sudden change in what could be done, but, at least, there would be a resolution . They fixed the problem quickly, and I went home with my gorgeous, fully loaded Outback. I was very happy and planned on taking the car on a trip to South Florida in late May. However, in early May the car was recalled for a dangerous steering problem. Ok, things happen, I was contacted by the service secretary. When I told her my plans and said I needed the car by late May, she said she would call me later in the day and get me in right away. 2 days later, no return call. I called them and found out that they would not be able to return my car by the start of my trip. My husband brought in the car and was given a small broken down Hertz rent a car. When it was near our trip time, my husband called and spoke to the service manager and told him we would be gone for over 2 weeks. The manager told him to keep the rental because the parts were not in and that there were a lot of cars ahead of ours. So, we left for Florida in our smaller second car since the rent a car looked like it would not even make it to Jersey.. However, as we were driving I got a phone call from the service secretary at Subaru who said that my Outback had been ready a few days, and that I had not picked up the car nor returned the rental (!!!!!!!!! ???????) Reallly, this was day 3 of our trip. Why was I told that it would take weeks. I told her that I had never been contacted and that I was in Florida .I also informed her of what the service manager had told my husband .Her response was to tell me that I had better return the rental because the dealership was not going to pay for the rental anymore. I then said I if that happens I would go to small claims court. Her response was to get testy and loud, so loud that my husband ,who was driving, heard all she said, He told me to hang up. I asked her name many times, BUT she refused to give it to me and then began to argue. Finally, I asked for the manager and was put on hold and promptly disconnected. I called back a few times and was cut off, switched to a voice mail, and basically given the impression that I was being given the runaround.. I was finally able to get someone who listened to me and put me through to the service manager The service manager said he never spoke to my husband and that he sat behind the woman who called me. He said that he heard the conversatio and she was polite and gave me her name. This is untrue. She kept refusing to give me her name and her attitude was not pleasant. The manager, who was pleasant and reasonable, and I were able to figure out a plan that would get the rental back ASAP. Finally, East Hills promoted in literature and on my sales receipt that they would reward, with $250, anyone who recommends someone that buys a car. My brother, who has bought 2 Subarus in the last 2 years from East Hills, recommended me to them and to the salesman. I have contacted the salesman twice by email and left 3 messages on his voicemail about this matter. To date, I have recieved no response from him nor has my brother received the money.. On the second day of my trip, my Infiniti was in an accident and totalled. I had decided to purchase another Subaru, that is until I got a taste of their attitude towards the customer after the car left the lot. When I returned I went to Rallye Acura; the entire experience was wonderful. I purchased a fully loaded new 2017 RDX #2 in CRASH test safety, #1 is the MDX. The Subaru is well below the top 10 in safety crash test. My experience was excellent. I did not feel like I was being spoken down to, and everyone was prompt and professional. They worked with me to make the experience a good one and I have confidence in their service, . When it came time to pick up the car, it was in perfect condition. It was obvious that the salesman had examined the car before delivery. The Acura warranty insurance was $1200 and more comprehensive than the Subaru $ 4200 policy which now binds me to a dealership I no longer trust. For approximately $ 3000 more in price, I purchased a 2017, safer, luxury car with no hassle. These inconveniences perpetrated by East Hills may seem inconsequential taken separately; however, taken in their totality, they point to a cavalier attitude towards the consumer and a tendency to not stand by their word. Finally, not only has East Hills lost out on another sale to me, when I get home, my friend has asked me about my Subaru since she has to replace her car. I told her that my experience with East Hills was very unsatisfactory,and recommended that if she wanted to buy a Subaru, she should not go to East Hills, but , rather, check out North Island in Glen Cove. My next door neighbor did and was treated with honesty and courtesy. More