East Hills Subaru of Roslyn

Excellent buying experience I have purchased and owned six Subaru vehicles in the past and dealing with East Hills Subaru was the most pleasant experience I've ever had buying a I have purchased and owned six Subaru vehicles in the past and dealing with East Hills Subaru was the most pleasant experience I've ever had buying a car. Stuart Warner and Arnie Price were great and wonderful to deal with. When Stu called me in response to my email inquiry, I could sense an enthusiasm and helpfulness about him that made me very comfortable. I looked forward to meeting him and the buying process was great. Then Arnie took over and was able to help me make some money saving changes that I would not have come up with had it not been for him. These are people that are professionals, honest and pleasant. Those qualities are not easy to find. More

My wonderful experience at East Hills Subaru! Thank you! I justed leased a 2014 Subaru XV Crosstrek from East Hills Subaru. I was quite impressed with the fantastic team of Michael Polans and Richard Ciramo. I justed leased a 2014 Subaru XV Crosstrek from East Hills Subaru. I was quite impressed with the fantastic team of Michael Polans and Richard Ciramo. Michael was friendly, helpful and eager to help! All of my questions about the vehicle were answered during a fun, informative test drive. The negotiations were a breeze and we drove away with our vehicle in record time! I was impressed with Michael's knowledge, honesty and dedication. On top of that, we spoke with Richard and some of the other staff.. All of them were excellent and eager to assist. This is the BEST experience I have had at a dealership, and I have leased several vehicles from various dealers. I live over 30 miles away, but chose East Hills for their great prices and excellent communication! I highly recommend East Hills Subaru. More

Amazing experience at East Hills Subaru From the time we entered the show room until I drove our new 2014 Subaru Impreza Sport Limited home, I received the most exceptional service that I ha From the time we entered the show room until I drove our new 2014 Subaru Impreza Sport Limited home, I received the most exceptional service that I have experienced at an auto dealership. Chris was friendly, low key, and knowledgeable and made my decision very easy. Dennis was very helpful and quite friendly on our phone conversations as well. Arnie went above and beyond with finding the BEST financing for us. He even gave me his cell and he contacted me on his day off to update me on options. The East Hills team made us immediately feel like we were their most important customers and gave us top service. Chris even called me the weekend after I took the car home to see how everything was going with the Impreza. I am totally impressed. You have raised the bar for any other dealership in the area that is for sure. We will definitely be regular customers! More

Crosstrek Adventure I first spoke with Richard Cirami and was excited to hear the make and model car I was seraching for was at that dealer. I then met with Norris Capobi I first spoke with Richard Cirami and was excited to hear the make and model car I was seraching for was at that dealer. I then met with Norris Capobianco who completed my transaction. Overall, I had a good experience. More

Check out East Hills before you buy!!! I did my homework and called a few dealers to get the best price, some did not even return my call. I was lucky enough to get Norris Capobianco a I did my homework and called a few dealers to get the best price, some did not even return my call. I was lucky enough to get Norris Capobianco at East Hills Subaru when I called. He priced out the car with the options I wanted and called me right back with what I thought was a very fair price. It's not a secret what dealers pay for the car with Edmunds and KBB anymore. So I went there and I saw the car and Norris went over all the features and went for a test drive. Even though I had a lot of question about the Crosstrek he was able to answer them all. They even give you free inspections for the life of the car and a whole lot more. Well seeing how friendly and helpful everyone was, Rich C the manager and Arnie the business manager I decided that this was the place I would buy the car. I'm so Happy with my new car and they made the whole process so easy, I would recommend them to anyone. More

I am glad I purchased a Subaru Forester at East Hills Suba I just purchased a new 2015 Subaru Forester at East Hills Subaru. The people there were wonderful, especially Michael P. and Richard. I knew what I wa I just purchased a new 2015 Subaru Forester at East Hills Subaru. The people there were wonderful, especially Michael P. and Richard. I knew what I wanted to purchase, and they went the extra mile to get me the car I wanted, and the deal I wanted. Michael was very patient when reviewing the car's features when I picked it up. He has graciously offered to help me if I need further explanation in the future. Many Thanks! More

Just Purchased a 2011 Forester Jimmy at East Hills was very knowledgeable and comforting at a time that had the potential to be stressful - buying a new car is never easy and dealer Jimmy at East Hills was very knowledgeable and comforting at a time that had the potential to be stressful - buying a new car is never easy and dealerships can sometimes make this worse. Jimmy gave me honest advice, though, told me what my options were, and was a professional gentleman the entire time. Exceptional service, will definitely be recommending to friends and family. Thank you! More

Friendly Staff, Love them! I did not expect East Hills Subaru to be the exception . I always had a negative view on dealers and how they are always trying to get as much money f I did not expect East Hills Subaru to be the exception . I always had a negative view on dealers and how they are always trying to get as much money from you as possible but I did not have that problem here. The last dealer I went to, I left a deposit on a vehicle, agreed on a price and when I went to pick up the car, they added a prep fee. They wouldn't give my deposit back until I threaten them with legal action. I honestly did not expect Sean to be any different than the last salesperson but I was wrong. He did not avoid the question or try to change the topic when I asked him about any fees. The showroom is not that great looking but the courtesy of the staff sure made up for that. I was told they are planning to renovate the building during the fall. Can't wait to see how it will turn out! I recommend this dealer to anyone looking for a dealer who will get down to the point and not play games. More

A STEP ABOVE THE REST As a consumer, I use the internet often and lets be honest, We all want the best deal. I called many dealers looking for the car I wanted and they all As a consumer, I use the internet often and lets be honest, We all want the best deal. I called many dealers looking for the car I wanted and they all promised me a vehicle if I went down to see them. I stopped by about 2 dealers and when I arrived they did not have the car but they insisted on working out a deal. I almost gave up until I got a call from Sean promising me that he will have the car for me when I get there. To my surprised the car was really there! As I said before, I called many dealers and already had a number in mind but after speaking with Sean, I felt very comfortable working with him. I paid more than I initially planned but it was well worth it.They took very good care of me and I know when I come back for my service or next vehicle they will continue to take care of me. Thank you East Hills Subaru for making it a fast and easy experience. Sincerely, A Satisfied East Hills Subaru Customer. More

THE OLE' BAIT AND SWITCH! ***UPDATE*** I've been shopping for a 2015 BASE MODEL WRX and saw that EAST HILLS SUBARU had one listed in their inventory and it was marked "In Transit". I calle I've been shopping for a 2015 BASE MODEL WRX and saw that EAST HILLS SUBARU had one listed in their inventory and it was marked "In Transit". I called the dealership and spoke with salesman Michael Polans, who told me that they actually had that vehicle I was inquiring about on the lot. So I asked for lease numbers and Michael Polans gave me a quote, and I countered with a fair number. He took some time, called me back and said he could make my offer work but there was one thing (wait for it) he "screwed up"; the WRX we had been discussing was not a BASE MODEL (as listed on their website) but a LIMITED MODEL. Michael Polans assured me that because it was his "screw up" he would make the numbers work. Now, having purchased/leased 8 vehicles in my life, I absolutely should've known better; this deal was too good to be true. But I guess I just didn't believe, in this day and age, that a salesman would be so bold as to agree to terms - then acknowledge his mistake over the phone and stick to the agreed numbers knowing he was going to attempt the old "bait and switch" when I arrived on the lot. One smart decision I made was to not give him a down payment over the phone as I wanted to get eyes on the vehicle first. And by the way, you should never, ever, give a salesman a down payment over the phone to "hold the vehicle" without having seen it; take your chances, if someone buys it before you make it into the dealership, you'll find another car at another dealership. Have you ever seen that movie "Glengarry Glen Ross"? If not, look it up. That was the scene when I arrived the next day at the dealership, having left work early in the mid-afternoon, trekking from NJ, just so I could take delivery as promised. And fyi - Michael Polans knew I was traveling from NJ, leaving work early so we could close the deal, allowing me to drive away the same day. My intentions, no doubt, gave him confidence that he'd hook me regardless of price. So I arrive at our agreed time of 2pm and Michael Polans is busy with another couple, appears to be overwhelmed and asks a sales manager for help. I actually offer to come back since I don't live far, but Michael insists I stay as he doesn't want me to "lose the car" and he reschedules with the other couple. We go see the car, he offers me a test drive and I decline(I've driven it and have been a previous Subaru owner) but I do sit in the car with Michael Polans and he points out all the upgrades in the LIMITED MODEL I was not shopping for; leather, moon-roof, upgraded stereo, GPS. Why the hard sell now on a car I've already agreed to lease at specific numbers he said he'd make work? Because he knew what was coming; the bait and switch. We go inside to start paperwork and as soon as I sit down (wait for it) Michael Polans then suddenly repeats his mantra from the previous night's phone call; "I screwed up, I screwed up" he mutters. "Yes, I know, it's a LIMITED MODEL, you told me that last night and said you could stick to the numbers we agreed to" I replied. He tells me he was mistaken and (of course) he couldn't possibly agree to numbers that were targeted for a BASE model. Michael Polans tells me the lease payment for the LIMITED model is now $47.00 more a month than the number we agreed on! Yes, I absolutely should've anticipated this bait and switch. Why didn't Michael Polans know the numbers wouldn't work when we spoke on the phone?? Of course he knew, but he didn't want to let a potential sale walk away and thought his best chance was to get me in the car, I fall in love and accept the bait and switch. But I didn't. And Michael Polans didn't even attempt to present a competitive offer to make up for his "screw up". Why not be honest on the phone in the first place? After he acknowledged his "screw up" he should've been straight and said he couldn't make the deal on our agreed to BASE MODEL numbers - but give me a good fair quote for the LIMITED MODEL. I might've given it some consideration, Michael Polans might've had a chance at a sale being honest. But his acting was so poor - the bait and switch so transparent. So for any other potential buyers reading this, always remember to never fall in love with a car and always be willing to walk away; there are other dealers, other car salesmen, some of which are actually fair and trustworthy. Just not at this dealership. Disappointed Subaru Customer. -C. McLaughlin ***UPDATE*** JUNE 2nd, 2014 So after I posted the review above, Richard Cirami, General Sales Manager at East Hills Subaru called me and left a message wanting more clarity about my experience. I didn't initially return his call, thinking I'd just move on and shop around at other dealerships. But Richard was persistent, called me a second time and politely asked me to call him back to give him a chance to possibly make up for my initial experience. I called him - and we had a very frank and honest conversation. What struck me about Richard was his direct, down-to-earth nature and the fact that he didn't attempt to make any excuses for his salesman's error. He acknowledged the mistake, said he'd had a conversation with the salesman and agreed that he should've just been honest about his initial mistake instead of trying to keep me in a deal he couldn't deliver. Richard asked if I was still interested in the WRX LIMITED MODEL and if I'd allow him to make me a competitive offer. I was a little reluctant at first, having already decided to move on, but thought getting a quote couldn't hurt. Richard called me back about twenty minutes later with a really competitive offer that turned out to be a great deal. I met with Richard in person to confirm the numbers; he was friendly, conciliatory and sincere. Instead of just letting me walk away, Richard made a concerted effort to present an incredibly fair deal that would make me happy. I give Richard a lot of credit and certainly being able to post my experience on Dealer Rater got his attention and helped turn this negative experience into a positive. Today I took delivery of a 2015 WRX LIMITED - the car is AMAZING - and I'm thrilled Richard Cirami helped make it happen! Pleasantly surprised and happy Subaru customer. -C. McLaughlin More