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East Hills Subaru of Roslyn

Roslyn, NY

4.3
756 Reviews

1039 Northern Blvd

Roslyn, NY

11576

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Showing 756 reviews

March 05, 2014

they have done perfect job to me, the sales man was very helpful and excellent, i am very satisfied, i will recommend to my friends. More

by jialiu55120
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
andrew hannon
Mar 12, 2014 -

East Hills Subaru of Roslyn responded

Dear jialiu55120, Thank you so much for purchasing your Subaru from East Hills Subaru. We are excited to have you as part of our family. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Subaru 516-484-6633

February 10, 2014

When i first went to Subaru everything was great. we agreed on a deal which included them paying my last 2 months on a current lease. I told them i would be back in 2 weeks after i got my current car i More

by dlmoses1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Kwong
Mar 12, 2014 -

East Hills Subaru of Roslyn responded

Dear dlmoses1, I just got access to DealerRater and I'm now able to respond to reviews. I apologize for our delayed response to your concerns. I've forwarded your review to our general manager, David Jacoby. Either David or one of our two sales managers -- Alan Schneider or Dennis Bacquiran -- should have reached out to you within the past two days. Is this the case? Have things been addressed to your satisfaction? We are committed to an unsurpassed customer experience. I'm shocked that we did not live up to your expectations. We would appreciate an opportunity to rebuild your trust in us. Would you kindly respond back to me? Sincerely, Phil Wolhar Chief Marketing Officer East Hills Subaru 516-484-6633

Mar 12, 2014 -

dlmoses1 responded

Hi Phil, No one has contacted me since i called the dealership. No need to contact me. I have spoken to Alan before and have no desire to work with this dealership again.

February 01, 2014

After many frustrating years struggling with incompetent and/or dishonest Car Dealership Service Departments I stumbled across Mike Puccio at another Subaru Dealership on Long Island about 15 years ago. I e More

by whodges3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Puccio, Mike Puccio
Mar 12, 2014 -

East Hills Subaru of Roslyn responded

Dear whodges3, Wow! What a fantastic review! You are the exact customer Mike said would be looking for him. Well, as you know, he's here and we don't plan on losing him. We appreciate your trust in Mike and we look forward to a long relationship with you. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Subaru 516-484-6633

January 09, 2014

Sloppy work. Miss diagnose problem. Missing parts after service. Replaced O2 sensor after I told them it was prob an intake leak and sure enough it was. Went back for same problem and they then charged me More

by Reg26
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Leon
Mar 12, 2014 -

East Hills Subaru of Roslyn responded

Dear Reg26, I'm sorry for your experience with our service team and for you having to return a 3rd time to get your vehicle's needs addressed. I have spoken to our service director, Mike Puccio, and he acknowledges that our process was not where it should be when you brought your vehicle in for service. We are getting better. Mike is extremely organized and if you will give us an opportunity to "wow" you, I know you will be more than satisfied with us. I thank you in advance for giving us another opportunity to rebuild your trust in us. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Subaru 516-484-6633

May 13, 2014 -

Reg26 responded

Phil thanks for your response BUT the light came back on about two weeks after I left your place. so this time I bought to the mechanic where my company services all of our vehicles. He said the light came on because the intake manifold gaskets were bad!! I told him that you guys just replaced them so he told me to come over and he showed me. I got totally ripped off from you guys after spending over $700 at your dealership. I didn't go back to you guys and confront you because I would never bring my car back to you know matter what. I know Mike from Hicksville Subaru and I must say I loved that place and wish I had gone their first. They are top notch but not convenient for me at all

December 26, 2013

They grossly overcharged and left many issues unfixed! I immediately went to another dealership where my problems were easily solved. East Hills Subaru was a change for the worst! More

by SubaruFanatic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Mar 12, 2014 -

East Hills Subaru of Roslyn responded

Dear SubaruFanatic, I just got access to Dealer Rater to respond to your review. I wish I was granted access sooner. We cannot determine your name by the username you are using. We can't determine when you came in or what services you had performed. I apologize for the experience you had. My service director, Mike Puccio, is very interested in reaching out to you to understand better your concerns. Would you call him at 516-484-6633 or contact him via email at mpuccio@ehsubaru.com? Thank you in advance for your consideration. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Subaru 516-484-6633

October 29, 2013

James truly believes in Subaru's as he explained to us what makes the brand unique and worth owning. He taught us all about the Forester, It took a good deal of time to make up our minds, but James wa More

by valanna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Arismendy
Mar 12, 2014 -

East Hills Subaru of Roslyn responded

Dear valanna, I just got access to answer our reviews so please excuse our delayed response. We thank you for your trust in East Hills Subaru. We thank you for writing these thoughtful remarks about your salesperson, James Arismendy. Enjoy your new Subaru! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Subaru 516-484-6633

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