East Madison Toyota
Madison, WI
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My husband and I generally consider the experience of buying a car ranked right up there with death and taxes. However, we have now purchased two vehicles form Abby and Nate and both times have found it buying a car ranked right up there with death and taxes. However, we have now purchased two vehicles form Abby and Nate and both times have found it easy. They are professional, patient and understanding of their clients' needs. Thanks Abby and Nate. See you next time! More
I was e-shopping for a new Rav4. Nate responded quickly to my inquiry. He gave me a price that included everything I was looking for. The entire purchase was done online. We saw the car for the 1st time to my inquiry. He gave me a price that included everything I was looking for. The entire purchase was done online. We saw the car for the 1st time when we picked it up. Mr. Lancaster came in to introduce himself and chat with us while Nate was giving us the tutorial on the car. Since our purchase, we have had all of our oil changes, tire rotations, etc. done at Jon Lancaster. (Even though we live 230 miles away) We are extremely pleased with our experience and will be shopping for cars with them in the future. More
Nate made my day when we made a new car deal in less then 5 minutes plus he did everything right. Looking forward to working with Nate again. I have referred many people to nate because of his honesty and 5 minutes plus he did everything right. Looking forward to working with Nate again. I have referred many people to nate because of his honesty and caring attitude. Finally a sales person who makes buying a vehicle easy as 123 Great Job Nate ! A+++ More
We have worked with Nate twice on leases and would not hesitate to recommend him or work with him again. We have no qualms about the Toyota brand or about Jon Lancaster as a dealership. Nate is very fri hesitate to recommend him or work with him again. We have no qualms about the Toyota brand or about Jon Lancaster as a dealership. Nate is very friendly, easy to work with and super knowledgeable. More
Lancaster Toyota is the ULTIMATE professional organization. I havn't met a bad employee yet. Well run & they DO stand behind their product!!! Their facilities are state of the art & during the re organization. I havn't met a bad employee yet. Well run & they DO stand behind their product!!! Their facilities are state of the art & during the recall they were open longer hours, strove to meet my schedule, and included loaner vehicles. They have earned my trust! Nate is an honest & caring sales associate. I highly reccomend them both. More
Nate Riesen was exceptional in every respect when I bought my Prius. He was very knowledgeable about the product, very helpful through the whole process from test drive through delivery of my vehicle, bought my Prius. He was very knowledgeable about the product, very helpful through the whole process from test drive through delivery of my vehicle, and even just a lot of fun to work with since he has a great sense of humor. Previously I had only owned Hondas and Isuzus (about which I have no complaints), but this was the best car buying experience I've ever had. More
Nate is attentive to our needs both during the sale and after. One Example - I needed to get an appointment made for our recall and was having troubles connecting with the one service dept. person that after. One Example - I needed to get an appointment made for our recall and was having troubles connecting with the one service dept. person that they had taking reservations (imagine that-one person taking appts. for how many rcalled vehicles?) so anyway - I sent Nate an email and he called me within minutes and got me set up for our recall. Nate's the man in our book! Todd and Michele More
She was excellent at explaining the 2009 Prius we bought new from her. The figures she came out with from the beginning, also, were consistent with what we had researched on the internet and thus, little ha new from her. The figures she came out with from the beginning, also, were consistent with what we had researched on the internet and thus, little haggling. Even little touches such as the little piece of candy she offered that helped me to remember her last name were helpful. Finally, I have had very good dealings with Jon Lancaster in the past, unlike my experiences with cross-city rival, Smart Motors, and so it was a great combination of dealer and salesperson. More
The salespeople were very knowledgable and great to work with. They always ansered any questions I emailed them after the sale. This is very important to me. Hope to deal with them in 3 years. I am coun with. They always ansered any questions I emailed them after the sale. This is very important to me. Hope to deal with them in 3 years. I am counting on them if I have any problems in the future. More
During our recent car buying process, we were reviewing regional dealerships looking to locate a specific vehicle, and identified some potential candidates after searching a number of dealer and independen regional dealerships looking to locate a specific vehicle, and identified some potential candidates after searching a number of dealer and independent websites. We contacted a few of them to follow up. John Lancaster was one of the dealerships we followed up with, and they were by far the most responsive. Our salesperson was quick to respond to requests for further information, help us coordinate an approximation of our trade value, and to address any concerns about coordinating a transaction to take place a couple hours away from our home. When we arrived at the dealership everything was prepared and ready to help us make the transaction as quick and smooth as possible. This included coordinating pre-approval for Toyota financing, having the trade appraisal lined up to happen while we test drove the new vehicle, and having much of the paperwork and pricing details lined up ahead of time. In addition to the smooth process for the traditional car purchasing experience, the salesperson went beyond what i would consider normal expectations and worked with us to set up some of the technology features before we left the dealership (things like the hands-free telephone service) instead of leaving us to figure it out ourselves later. Even following the transaction, the dealership and salesperson have been very responsive to follow-up requests. Having purchased the vehicle out of state we had to work through the title process in our home state. While working with the local government agency to handle the new title application, there were questions that I did not have the answer to. I called the salesperson and she was helpful in providing the necessary information immediately - saving us from having to go home, track down the information, and come back at a later date to finish the title application. I would definitely recommend this dealership, as well as the specific salesperson, to anyone with absolutely no reservations. More