Eastchester Chrysler Jeep Dodge Ram

Extremely unprofessional and a complete waste of time We went in to look at a Mitsubishi Outlander Sport and a used Mazda 3. We looked on car gurus and the price for each was $13500 and $10,000 respective We went in to look at a Mitsubishi Outlander Sport and a used Mazda 3. We looked on car gurus and the price for each was $13500 and $10,000 respectively. Normally there’s a ton more room to negotiate pricing when buying 2 used vehicles. Both cars were bought at auction for wholesale value for probably $8000 and $7000 so 15 total. I offered them $17000 for both and the salesman came back with pricing for both at $30000. Over $6000 in xxxxxxxx fees. So unprofessional don’t ever waste a second of your time going here. Salesman name was Hector Jimenez. More

BAD SERVICE AND NO ONE WOULD TRY TO HELP WITH RESOLUTION The service department is not so professional they do you wrong without care for their customers. I try several times to resolve with the office even The service department is not so professional they do you wrong without care for their customers. I try several times to resolve with the office even call the customer relations office and leave a message, no one returns calls. I would not recommend to anyone More

Bait and switch liars, false advertising If you want to find the sleeziest car dealership in New York, look no further. I came in twice from Brooklyn. The first time they advertised false pri If you want to find the sleeziest car dealership in New York, look no further. I came in twice from Brooklyn. The first time they advertised false price by $750. Second time they informed me it was sold three hours after I’ve inquired if it is still available; a complete bait and switch. Then I called them back up from another number and they claimed it was still available. This dealership optimizes why car salesman are known to be liars. More

DON'T GO HERE!!!! YOU'LL GET RESPONSES FROM GOOGLE REVIEWS BUT NOT A CALL BACK! RECORD ALL CONVERSATIONS ON YOUR PHONE LIKE I DID! Eastchester Jeep Dodge in the Bronx YOU'LL GET RESPONSES FROM GOOGLE REVIEWS BUT NOT A CALL BACK! RECORD ALL CONVERSATIONS ON YOUR PHONE LIKE I DID! Eastchester Jeep Dodge in the Bronx is the most shadiest dealership I have been to in 20 years. DON'T TRUST THE FINANCE GUY! He seems suave and smooth but make no mistake that he will try to add additional fees that are "normal in a contract". NO!!! The feedback from the GM that you will see on Google/Yelp/Dealerrater after this is posted is a front to make it seem as if they tend to their client's issues BUT THEY DON'T! If they were genuine, they would have cut me a check for the amount I overpaid instead of playing the game of "talk to my General Manager, he will be in tomorrow." Cut the xxxxxxxx and STOP ROBBING CUSTOMERS! I MADE A MISTAKE IN GETTING A CAR FROM THIS PLACE AND IT WILL NEVER HAPPEN AGAIN....I DON'T EVER WANT TO CATCH A GLIMPSE OF THIS PLACE, NOT EVEN FOR THE FREE SERVICES. I'D RATHER PAY FOR MAINTENANCE ELSEWHERE THAN TO GO THERE! SAVE A TRIP...DON'T GO. More

Sold us a Broken Vehicle Certified by Dodge That Caught Fire My wife and I purchase a certified used 2014 Dodge Journey from Eastchester Chrysler Jeep Dodge. After they had us wait until almost midnight. On our My wife and I purchase a certified used 2014 Dodge Journey from Eastchester Chrysler Jeep Dodge. After they had us wait until almost midnight. On our way home we noticed numerous issues with the vehicle included hard pulls to the right. After several attempts to bring it back to get it certified, we finally did. After two weeks we went to get the vehicle. On our way home, my wife, my two youngest sons, my only daughter, and myself was in the vehicle, on the highway, heading home when it caught on fire. We were stranded, no help from the dealer to provide a rental even though they forced us to buy a guarantee required by law, they say. After many attempts to get in contact with the dealer to replace or refund the money, Barry Schaen, the general manager refused any assistance and told us we must contact our insurance. This dealership practices unethical business practices and will be contacted by our lawyer soon if nothing is done monetarily ASAP. I will continue from this point on to submit reviews to publicly make known the unscrupulous ways of Barry Schaen and Eastcheaster Chrysler Jeep Dodge. More

the worts horrible service.never picku p the phone .you cant never speak to anyone.they are rude and lost .would never go back there for nothing horrible service.never picku p the phone .you cant never speak to anyone.they are rude and lost .would never go back there for nothing More

Yet another awesome buying experience I've been an Eastchester customer for 5 years and my last visit a couple of days ago was an even more incredible experience than my first one. Hector I've been an Eastchester customer for 5 years and my last visit a couple of days ago was an even more incredible experience than my first one. Hector went above and beyond to get me the best deal possible on my brand new Grand Cherokee. He made the whole transaction the smoothest and most pleasant I've ever experienced. Everyone, beginning with the receptionists and all the way to the repair/service personnel are true professionals and a pleasure to deal with. I cannot recommend Hector and all the other fine folks at Eastchester enough. You will be more than happy and pleased with their excellent products and service every time you pay them a visit. More

Awful experience! The customer service is terrible I honestly don't even feel like writing all that went wrong with this visit. I love my Grand Cherokee summit which I didn't purchase from this particu I honestly don't even feel like writing all that went wrong with this visit. I love my Grand Cherokee summit which I didn't purchase from this particular dealership but unfortunately it's my local dealership for service. If at all possible go elsewhere!! More

I am very disappointed with my experience with Eastchester C hrysler Jeep Dodge. I will never recommend this company to nobody. Please if you see this try to be careful deal with this company. Everything they t hrysler Jeep Dodge. I will never recommend this company to nobody. Please if you see this try to be careful deal with this company. Everything they told me wasn't what I got. Very disappointed. If you have lease and they try to contact before the lease finished don't take the call as anything they said by phone is not what will happen when you are in the office. Por favor sea muy cuidadoso con cualquier tipo the contrato con esta compania, pues lo que le dicen los agentes no es necesariamente lo que van a tener. Tuve una experiensia muy mala que hasta mi credito se va afectar y no por falta de pago pues siempre hago mis pagos a tiempo....... More

WORST DEALERSHIP IN NYC AVOID AT ALL COSTS!!!! Saw an ad online for a deeply discounted jeep. Went in to check it out. Came back to me with an even better price. Ok cool lets do it. Get to finance Saw an ad online for a deeply discounted jeep. Went in to check it out. Came back to me with an even better price. Ok cool lets do it. Get to finance office and this shmuck adds on an extended warranty, tire warranty and paint protection innorder to increase the price. Then tells me that they cannot finance the car without the warranties because the bank demands it in order to get approval. LIES!!!!! No bank will ever demand an extended warranty. So the price jumped up $6000 freaking dollars from warranties alone!!!! Then didn't include any of my warranty paperwork trying to be slick. But I figured out what company it's with and cancelled all warranties directly with the company so I still got it for the low price you xxxxxxxx. Then took over 3 weeks to get my floor mats and 2nd key fob. This was a brand new car, shouldn't take that long. Had to get corporate involved to get my 2nd key. Low class scheming low life's work here. AVOID!!!! More