Eastchester Chrysler Jeep Dodge Ram
Bronx, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Excellent speaker, friendly and professional. Best representative I ever dealt with. Knowledgeable, willing to answer any questions, Accesible at all times. Sheer pleasure to deal with!!! representative I ever dealt with. Knowledgeable, willing to answer any questions, Accesible at all times. Sheer pleasure to deal with!!! More
Jimmy was very helpful. He took his time and he explained everything clearly. I would definitely recommend him to someone else and I will also do business with him in the future. Thanks Jimmy for a wonderful everything clearly. I would definitely recommend him to someone else and I will also do business with him in the future. Thanks Jimmy for a wonderful experience. More
FIRST, THIS DEALERSHIP IS NOT ACCREDITED BY THE BETTER BUSINESS BUREAU AND THEY HAVE AN F RATING! IF YOU ARE USING THIS SITE TO DECIDE ON A DEALER THEN GO TO THE BBB WEBSITE AND READ THOSE REVIEWS. I WIS BUSINESS BUREAU AND THEY HAVE AN F RATING! IF YOU ARE USING THIS SITE TO DECIDE ON A DEALER THEN GO TO THE BBB WEBSITE AND READ THOSE REVIEWS. I WISH I WOULD HAVE DONE THAT AND I WOULD DEFINITELY NOT HAVE PATRONIZED THIS DEALERSHIP. THE REVIEWS ON THIS SITE ARE SUSCEPT. I CANNOT SEE HOW THIS DEALERSHIP HAS A 4.7 RATING. IMPOSSIBLE!! ON THE FOUR OCCASIONS THAT I WAS THERE I WAS NOT THE ONLY UNHAPPY CUSTOMER THERE. I AM HAPPY TO SAY THAT I SPOKE TO THE WARRANTY COMPANY AND I DO NOT HAVE TO GO BACK TO THIS DEALERSHIP EVER AGAIN AND I RECOMMEND ANYONE ELSE TO DO THE SAME!! BUYERS BEWARE!!!! I have bought four cars from dealers so far and I will rate this as my worst experience. This dealership has no idea what good customer service is. They only care about getting the money and moving on. My first problem was that the vehicle that I was looking at only came with one key. I had never encountered this before. All of the other cars that I have bought from dealers came with two keys and when I pointed this out to my salesperson, Sheronica she gave me a look of confusion. I told her that if she could not get me another key for the vehicle then show me the vehicles with two keys or I would go somewhere else. She got up and went talk to one of the sales managers, who I later found out was Wes. She came back and said that the sales manager said that the key would be $350.00 and they would pay for half which is $175.00. As I wanted the car I agreed to this. As of today, May 27, 2013 I still have no key. I have had to take days off from my job to be given the run around. This is why I rated them VERY BAD on customer service. I have been back there three separate times and I still do not have my extra key. This morning when I went there I was once again told that the key was not there. I was then given the check and told to go to the dealership and get the key made myself. That's not the best part - The check is only for $182.00. So, that means that Wes is a LIAR and Sheronica is a LIAR because orignally Seronica told me that Wes told her the key would be $350.00. Another reason I give them a VERY BAD on customer service is because on one of my first trip there to get my key, Sheronica was approximately two hours late because she was not feeling well that day, which I totally understand because we have all had days that we were not feeling well. I went and spoke to Wes and he totally dismissed me and tod me that I would have to wait for her to get there and to go have a seat. So, where is the customer service. I sat there for over four hours that day and at the end of it still had no key. When Sheronica finally got there and went to get the key made she came back and said that the other dealership would have to order the key and I would have to come back again. Do you mean to tell me that Eastchester Chrysler could not have sent someone else that worked there to get the key made while Sheronica was not there. So, maybe I would not have waited four hours for nothing. What happened to making the customer happy. Eastchester has no idea of what good customer service is. I will not rate friendliness because I will admit that Sheronica was friendly, but she was friendly because all she wanted was a sale. And who would not be friendly in that situation. Being friendly is her main job. No one would buy a car or anything else from someone who rude and nasty. When I dealt with the sales managers Wes and Rafael it was if I was bothering them, so they were definitely not friendly. The price on the vehicle was comparable with other dealerships in the area that were selling the same car. I do not like that my warranty commits me to only go back there to have my car serviced because at this point I want nothing to with these people. I should have asked before I signed the papers. As a matter of fact I am going to call the company that administers the warranty to see if I can change this. As I said, as of today, May 27, 2013 the day I am writing this review approximately six weeks after purchasing the car I still have no second key. I will now have to contact the other dealership to get the key made. So, I will have to take more time off and take time out of my busy schedule because the people at Eastchester are incompetent. I would not recommend anyone buy a car at this dealership. They are just another dealership looking for people with bad credit to exploit as much as possible with high interest rates. Basically preying on the community around them. My credit was great so they could not exploit me. Shop around and go to BBB website because this dealership also has numerous complaints filed against them. I should have looked there before I went to Eastchester and commited to anything. Sorry that I did not. More
rick is a very professional gentleman, we really appreciated his help.He is very knowledgeable. All around great guy. I would recommend this dealership to family and friend. Great place to buy a ca appreciated his help.He is very knowledgeable. All around great guy. I would recommend this dealership to family and friend. Great place to buy a car , no pressure felt like we were among frinds. Great Great Great. More
Robert Larosa was very helpful and knowledgeable for the vehicle I was looking for. I would recommend the deal ship and Robert to my friends and family vehicle I was looking for. I would recommend the deal ship and Robert to my friends and family More
This is my second purchase in five months I purchased a dart for my son in Dec 2012 the transaction went so smooth and we were totally satisfied. I wanted to switch from a Jeep to a Dart for myself. I call dart for my son in Dec 2012 the transaction went so smooth and we were totally satisfied. I wanted to switch from a Jeep to a Dart for myself. I called Mr. LaRosa he set his schedule to meet with me and I walked out a very happy camper! In the past walking into a car dealership was like going to the dentist, until we met Mr. La Rosa. More
Dealership premises was clean and the staff was friendly. The service provided by Robert Larosa was excellent. He is knowledgeable and efficient. The price of my vehicle was unbeatable. I will definitely ref The service provided by Robert Larosa was excellent. He is knowledgeable and efficient. The price of my vehicle was unbeatable. I will definitely refer this dealership to friends and family. More
this is my third car purchase from jimmy and once again i left very satisfied. jimmy always goes above and beyond for me. i wouldn't go anywhere else to purchase a car left very satisfied. jimmy always goes above and beyond for me. i wouldn't go anywhere else to purchase a car More
The experience from start to finish was top notch and very friendly. Jimmy Somma & John F. Kennedy helped make this deal as smooth as possible. They worked in sync with each other and got us a great deal very friendly. Jimmy Somma & John F. Kennedy helped make this deal as smooth as possible. They worked in sync with each other and got us a great deal. It was such an easy process!! They were both honest and straightforward, they spoke in our language for us to better understand the process, they showed us samples and highlighted and pointed out all we needed to know. This quick process made this the best car buying experience ever. We Highly recommend these gentlemen as well as the dealership! More
A very pleasant experience purchasing my new dodge charger from Eastchester Chrysler working with Mr LaRosa an outstanding professional there was no question he couldn't answer, his expertise real charger from Eastchester Chrysler working with Mr LaRosa an outstanding professional there was no question he couldn't answer, his expertise really made my decision easy. I felt like I knew him for years, there is nothing better than being comfortable when making a purchase. I really felt at home walkin into this dealership he really makes you feel like Family and that's really important.....AAAAA++++++ More