Eastchester Chrysler Jeep Dodge Ram

This is a terrible car dealership. Their customer service is very poor. The price that was advertised online was much higher when I got to the dealership. I purchased a car that came with navigation. service is very poor. The price that was advertised online was much higher when I got to the dealership. I purchased a car that came with navigation. They didn't have the navigation CD so they mailed me one. It didn't work. I had to purchase one myself. They did give me a refund for the CD. They never registered my car even though I paid them extra money to take care of the title and registration. They claimed that my registration got lost in the mail. I had to go to the DMV myself. They told me that the car dealership never did it. Barry told me that he would mail it to me. He sent it to a completely different address. After repeatedly calling this dealership and dealing with rude receptionists who just hung up on me and acted very unprofessionally, I had to call Fedex myself, and arrange for my registration to be sent to the correct address. All the managers at this dealership are rude and unprofessional. Instead of apologizing and correcting the situation, they insisted that they mailed the registration to me and if I didn't get it, tough luck. Barry said that he has 1,000 customers per day, so I don't count. The owner, Brian Dennis, automatically attacked me and called me names, telling me that I'm "ridiculous, on medication, and how can I even drive a car?" These people have no respect for their customers. I would never recommend them to anyone because they just want your money, and then they don't follow through and do their job. I still have not received my registration, and am collecting tickets on the car because it is unregistered. Instead of correcting their mistake, they just yelled, hung up the phone and made lame excuses for why they didn't do what they were supposed to do. I am terrified to ever have to deal with these people again. I would never purchase a vehicle from them ever again. More

I began my transaction to puchase a new Grand Cherokee Limited online, and was referred to Eastchester Dodge by my buying service. Nick Martone took on my purchase upon my first visit and gave me a seamle Limited online, and was referred to Eastchester Dodge by my buying service. Nick Martone took on my purchase upon my first visit and gave me a seamless experience handling all the paperwork that, at least in NY state, is still very much paper-based. Nick and his team went out of their way to alert us to a discrepancy in the window sticker of the first vehicle identified and made an extra and successful effort to find the right vehicle out of another dealer's stock. This was especially difficult since we were nearing the end of the model year and they really made the effort. Nick was especially accommodating to my wife who is less of a "car guy" than I am. What a great experience and I highly recommend this dealership to buyers starting off from the Internet. It is worth mentioning the dealership itself is spacious and being able to stretch your arms without bumping in to someone else makes for a relaxing purchasing experience. More

Martha was so knowledgeable regarding the cars that were available and what matched the budget I was hoping to stay within. She was kind and tried to find me the perfect car guiding me through every step of available and what matched the budget I was hoping to stay within. She was kind and tried to find me the perfect car guiding me through every step of the process and explaining in detail everything that was presented to me. She was very kind and probably the best saleswoman I have ever met in my life. More

Great customer Service. Sunday Moore is very sweet great smile and worked her best possible deal for my new car. I'm very happy!! See you all soon when I'm ready for another car :-) smile and worked her best possible deal for my new car. I'm very happy!! See you all soon when I'm ready for another car :-) More

Martha and Javier were great. They were friendly and put me and my wife at ease. We really didn't know exactly what we wanted, but they guided us to the perfect car. They didn't try to sell us, they just me and my wife at ease. We really didn't know exactly what we wanted, but they guided us to the perfect car. They didn't try to sell us, they just talked to us, explained everything in detail, and then just gave us the time and space to make our own decision. I've been to other dealers, where they try to force a car on you; not here. My experience with Martha and Javier was refreshing. I definitely will come back again, whether it's for maintenance or even to buy another car. I will recommend everyone to Eastchester Chrysler Jeep Dodge!! More

Horrible dealership. Expect to wait at least 15 minutes on the phone to make an appointment. If you did not buy your car there, do not go there! Paul, the service advisor was the only nice and helpful empl on the phone to make an appointment. If you did not buy your car there, do not go there! Paul, the service advisor was the only nice and helpful employee there. Sandy was not helpful and was unwilling to hear my concerns about the problem I brought my car in for. The Service Manage, I believe his name was Mike. Not too sure since he didn't even introduce himself. Once he heard from the advisor that I didn't purchase my 2011 there he didn't care to help. He was rude, obnoxious and arrogant. Terrible dealer, lack of knowledge and common sense. They gave me my car back covered in mud which is ridiculous considering it's an urban environment and there hadn't been rain in days. I have no idea where they test drove the car. They didn't listen to my details about when the problem occurred and inconvenienced me by having my car the entire day and did not put much if any effort into resolving the problem. Avoid this dealer at all costs. More

I was a walk-in customer & Robert walked over asap greeted us & with listening to my needs he immediately walked me over to several vechicles that fit my list of wants ...I was there with my toddler & greeted us & with listening to my needs he immediately walked me over to several vechicles that fit my list of wants ...I was there with my toddler & he understood that & had patience..He also, worked up some numbers on more then one vechicle in a quick fashion to suit my limited time in showroom with child...Robert kindly brought me to the local lot so I can see the 2 vechicles of interest in my possible color choices...I found in leaving the showroom & calling Robert that sameday with my decision - he instantly got the ball rolling - & as i expressed it was too hard to return to showrm with my toddler he kindly replied with I will have the car come to you...& I was so thrilled!!! He seems very driven & understanding to the customers needs!!! Robert has a great approach & Im pleased with him as my salesperson would refer people to him as well as to the showroom!!!!! I just got the journey today & Im Happy sooo far!!! Overall it went smooth & thats why i say 5 !!!!!!!! It was a happy & easy transition as I am a first time Dodge customer!!! Michele Proscia More

Great customer service from the min I walked onto the dealership. Best part was there was no rushing or push to purchase anything just great hospitality from start to finish. I would definitely recommend dealership. Best part was there was no rushing or push to purchase anything just great hospitality from start to finish. I would definitely recommend Nick,sales, to anyone interested in purchasing a new car a for a competitive price. More

JIMMY WAS GREAT!!!!! GET READY FOR SOME BUSINESS!!!!! Thank you for taking good care of us!!!! We were treated with complete respect..... TONY AND LIZA!!! Thank you for taking good care of us!!!! We were treated with complete respect..... TONY AND LIZA!!! More

I had a great experience at the dealership. Everyone was great. From the time i walked in the door, i was treated with great respect. The professionalism of the sales staff was fantastic. Mr.Jimmy Somma was great. From the time i walked in the door, i was treated with great respect. The professionalism of the sales staff was fantastic. Mr.Jimmy Somma was awesome. He really took care of me. He is definetly a great asset to your dealership. Thank you, Eastchester Chrysler Jeep Dodge. More