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Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,681 Reviews
Call Service Center (877) 983-7766

3,681 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

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January 05, 2022

I had to call back after picking up my car because the transmission was leaking. Thank God I made it back home. I called and they are suppose to send a tow truck and I am still waiting. More

by murphy1013p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maryann
Report | Print
Jan 06, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

We're sorry for this inconvenience and that you're still facing issues with your vehicle. We strive to take care of our customers' problems in a timely and effective way, so it's disappointing that we dropped the ball. We'll share this feedback with our team in order to continuously improve. Please don't hesitate to get in touch once more. Thank you, Customer Care Team - (877)-811-9330

Jan 08, 2022 -

murphy1013p responded

My car was towed to Eastchester Chrysler Dodge Jeep on Thursday and I called on Friday to see what was happening with the car and i did not get a response. I am informing you that I will not be paying again for a repair that was suppose to have been done the first time. I don't have money like that. So that young man that should have done his job from the start is not a reliable person. I have not had a problem before when i brought my car in for repairs. I can't afford a to buy a another car so i need my car fixed and fixed right. It needs to be in a timely manner because I am just as important as the other person especially when I am paying a lit of money that i don't really have. Thank you for your cooperation in this matter. Have a Bless and Wonderful Day.

January 04, 2022

This dealership refuses to honor Jeep Warranty. Avoid this business at all cost or it will cost your far more one the back end. I never dealt with a business who is this shade in my life. You are bett More

by bm1800blk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maggie Matir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Benitez
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Jan 20, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

This is extremely concerning to read. We would never want our customers to be treated in the manner you've described here and will certainly touch base with the team to understand where we missed the mark during your visit. It might be best if we spoke directly so that we can make sure the issue regarding your warranty is properly addressed. Since we are unable to find a good contact number for you from this review, please give us a call at your convenience. Thank you, Customer Care Team - (877)-811-9330

January 04, 2022

This location is hands down the best!!! Very warm and friendly service all the time! More

by kirkbroomfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Day, Rob Aristy, Kayla Benitez
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Jan 05, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the great review, Kirk! Hearing that you are so confident in the Eastchester Chrysler Jeep Dodge Ram team to get the job done made us smile. Drive safely, and we hope to see you back again down the road!

January 04, 2022

Service was great from the moment I walked in. I ended up doing a whole photo shoot for the dealership the experience was awesome. More

by darronallen87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lemar Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share! We are so glad to hear that you had such a successful experience working with the Eastchester Chrysler Jeep Dodge Ram team. Safe travels, and we hope to see you back again in the future!

January 03, 2022

From beginning to end you are treated with respect, from the valet ar the front telling you good morning and asking about how is your day going to the young lady handing you back the keys to your car tellin More

by jvbigbear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
Report | Print
Jan 03, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a friendly and enjoyable service experience working with the Eastchester Chrysler Jeep Dodge Ram team. Drive safely, and we hope to see you back again down the road!

January 02, 2022

The welcome guy is always so respectful, happy, positive and informative. The service itself was quick. More

by kimricks2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
Report | Print
Jan 03, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

We love hearing that you received such a warm welcome that set the tone for your visit, Kim! We're proud to deliver efficient service, and we hope you'll continue to rely on Eastchester Chrysler Jeep Dodge Ram for all your future automotive needs!

January 02, 2022

The repair shop is outstanding. Don't know the young lady in the repair shop who helped me,she was outsranding! More

by GARYETTL
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
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Jan 03, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the great review, Gary! We appreciate your support and are happy to hear that you had such a successful service experience working with the Eastchester Chrysler Jeep Dodge Ram team. Drive safely, and we hope to see you back!

January 01, 2022

Was a good experience , I spent almost 3 grants but they didn't get any courtesy car More

by delfinerica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

All of us at Eastchester Chrysler Jeep Dodge Ram are grateful for your support and will be sure to keep your feedback in mind moving forward. We apologize that there wasn't a courtesy car available at the time of your appointment and hope to make this up to you next time. Please also feel free to reach out if there is anything else you'd like to discuss. Thank you, Customer Care Team - (877)-811-9330

January 01, 2022

Went in for a routine oil change. All they did was change the oil. They didn’t check my tire pressure, and didn’t top off any fluids. Currently still out of windshield washer. More

by Sha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
Report | Print
Jan 03, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

We're sorry to hear that we didn't meet your expectations, Sha. We want our guests to be satisfied by every aspect of their service visit, so we appreciate you sharing what would have improved this experience. We will share this input with our team, and we will make any necessary improvements moving forward. If there's anything we can assist you with at this moment, please don't hesitate to give us a call. Thank you, Customer Care Team - (877)-811-9330

December 31, 2021

Good service quick response to detect the problem. Work with me on pricing although I still though it was expensive More

by ruddy649
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy
Report | Print
Jan 03, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We are glad to hear that the team was able to get the job done. With regard to the rest of your review, we strive to keep our prices competitive and reflective of what we offer our guests, and it is concerning to hear that we left the wrong impression. We would be happy to speak with you to see what more we can do to help clear things up. If you are willing to discuss this further, please give me us call directly. Thank you, Customer Care Team - (877)-811-9330

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