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Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,699 Reviews
Call Service Center (877) 983-7766

3,699 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

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January 07, 2022

Had a great experience at the dealership. They were prompt with their assessment and service. More

by dxortiz1
Customer Service
Recommend Dealer
Yes
Employees Worked With
Rob Aristy
Report | Print
Jan 07, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for supporting Eastchester Chrysler Jeep Dodge Ram! We are so glad that you had a positive experience with our service department. Hope to see you next time!

January 07, 2022

This establishment is horrible literally rude and doesnt realize the money their customers spend with Dodge. I will never again bring my dodge 2020 scatpack that i bought brand new there for no type of serv More

by allenbrandon94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Marciano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
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Jan 24, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

We would never want our guests to be treated with anything less than five-star service. We sincerely apologize for what happened during your visit and want to make sure it's properly addressed. Please call us at your convenience. Thank you, Customer Care Team - (877)-811-9330

January 07, 2022

I went in for an oil service with no appointment and they had me out in around an hour. Courteous staff. I will go back for future service. More

by djarski66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Aristy
Report | Print
Jan 09, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

It's excellent to hear you plan to return to Eastchester Chrysler Jeep Dodge Ram in the future for efficient and accommodating care! We're so glad you stopped by and allowed our team to take care of your service needs, and we'll be here whenever you need us next!

January 06, 2022

Fast excellent efficient good services professional fair good price excellent employee respect team work good work More

by Jjerez9915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna
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Jan 06, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Your glowing feedback means a lot to us! Thank you for trusting Eastchester Chrysler Jeep Dodge Ram with your business, we look forward to working with you again down the road.

January 06, 2022

Great customer service. They may my experience a good one fast service.I definitely will be coming back. More

by keykey213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

We are proud to have earned your continued business and your kind review! Thank you for choosing Eastchester Chrysler Jeep Dodge Ram and for sharing your experience. Drive safely until we see you next!

January 06, 2022

I feel all Dodge Service Centers are Rip Offs. Service centers tried charging me for recalls. I don't understand how my second oil change came to a total of $700. Were unnecessary services proposed. Is th More

by BMACKN1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Benitez
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Jan 10, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

We apologize for any confusion regarding your recent service. It is our goal to deliver a seamless and straightforward experience, and it is concerning to hear that we missed the mark. We would appreciate the chance to speak with you to see what more we can do to help clear things up. If you are willing to discuss this further, please give us a call directly. Thank you, Customer Care Team - (877)-811-9330

January 06, 2022

great place to go and get your vehicle service, very professional personnel, and knowledgeable on the maintenance of the vehicle More

by sfcbenites69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
rosemary
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Jan 07, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

We're glad to hear it! Thank you for the great review and for taking your service needs to Eastchester Chrysler Jeep Dodge Ram. Drive safely!

January 05, 2022

Fast and quick service. Very friendly. Hot coffee. Bathroom and waiting area was very clean. More

by Rafeena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna Delgado
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Jan 05, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the great review, Rafeena! We appreciate your business and are thrilled to hear that you had such a successful service experience working with the Eastchester Chrysler Jeep Dodge Ram team. Drive safely, and we hope to see you back!

January 05, 2022

I had to call back after picking up my car because the transmission was leaking. Thank God I made it back home. I called and they are suppose to send a tow truck and I am still waiting. More

by murphy1013p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maryann
Report | Print
Jan 06, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

We're sorry for this inconvenience and that you're still facing issues with your vehicle. We strive to take care of our customers' problems in a timely and effective way, so it's disappointing that we dropped the ball. We'll share this feedback with our team in order to continuously improve. Please don't hesitate to get in touch once more. Thank you, Customer Care Team - (877)-811-9330

Jan 08, 2022 -

murphy1013p responded

My car was towed to Eastchester Chrysler Dodge Jeep on Thursday and I called on Friday to see what was happening with the car and i did not get a response. I am informing you that I will not be paying again for a repair that was suppose to have been done the first time. I don't have money like that. So that young man that should have done his job from the start is not a reliable person. I have not had a problem before when i brought my car in for repairs. I can't afford a to buy a another car so i need my car fixed and fixed right. It needs to be in a timely manner because I am just as important as the other person especially when I am paying a lit of money that i don't really have. Thank you for your cooperation in this matter. Have a Bless and Wonderful Day.

January 04, 2022

This dealership refuses to honor Jeep Warranty. Avoid this business at all cost or it will cost your far more one the back end. I never dealt with a business who is this shade in my life. You are bett More

by bm1800blk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maggie Matir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Benitez
Report | Print
Jan 20, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

This is extremely concerning to read. We would never want our customers to be treated in the manner you've described here and will certainly touch base with the team to understand where we missed the mark during your visit. It might be best if we spoke directly so that we can make sure the issue regarding your warranty is properly addressed. Since we are unable to find a good contact number for you from this review, please give us a call at your convenience. Thank you, Customer Care Team - (877)-811-9330

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