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Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,686 Reviews

3,686 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

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September 13, 2021

Very unprofessional, kept my car for 24hours to receive a quote. When calling to check on my car I was constantly hung up on by staff. Don’t buy a car here! More

by Lennoxdthompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Marciano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
Sep 28, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We want to provide a higher quality of service for our guests than what you have described, and I am so sorry for the trouble you have had trying to reach our team. We certainly want to make sure this is addressed properly, but we won't be able to find your contact information without a full name. Please reach out to our Customer Care Team at (877)-811-9330. They would be grateful to step in and assist you. Thank you.

September 13, 2021

Ricky in the service department was very knowable and professional in dealing with my claim More

by DVPLUMMER2004
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rob Aristy
Sep 14, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We're so glad we could assist you! Thank you for taking your business to Eastchester Chrysler Jeep Dodge Ram - and let us know if we can be of service down the road!

Sep 14, 2021 -

DVPLUMMER2004 responded

All good

September 11, 2021

The dealership opened promptly at 730am.I was being The dealership opened promptly at 730am. I was being taken care of a few minutes before that. The people are courteous, & friendly. I will contin More

by cocochip1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
Sep 13, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

It is terrific to hear that you were taken care of so promptly! Thank you for choosing Eastchester Chrysler Jeep Dodge Ram for your service needs, we are proud to have earned your continued business and your five-star review. Drive safely!

September 11, 2021

First of all there was no line, service right away. The gentleman was polite and show me the waiting area. Came back to let me know that I'm next. More

by williamwilbot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marciano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
Sep 13, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

It is great to hear the Eastchester Chrysler Jeep Dodge Ram team made sure your service experience went off without a hitch. Thank you for the wonderful feedback and we hope to see you again next time. Take care!

September 10, 2021

This is probably my 5th or 6th time here and everytime I get to the express lane I'm always greeted with a smile and warm welcome. This place has awesome customer service and I am never disappointed. I wo More

by tkanatet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy
Sep 10, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

This review is music to our ears! Thank you for being a repeat customer, we are delighted that our team always delivers top-notch service with a smile. See you next time at Eastchester Chrysler Jeep Dodge Ram!

September 09, 2021

Service and advisor were great. However, cashier “lost” my keys and waited over a half-hour to get the car back. The cashier had the keys behind her and neglected to look. All other workers looked all over More

by AACEVEDO.90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky, Rob Aristy
Sep 09, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

While we're glad that your service was completed to your satisfaction, we do apologize for the mixup with your keys. We can understand your frustration here and will be sure to work to prevent similar situations from occurring down the road. If you'd like to discuss this directly, please don't hesitate to get in touch. Thank you, Customer Care Team – (877)-811-9330

September 09, 2021

A rating, miss Maggie was very courteous and attentive to my Jeeps repair needs, very thankful to her for her professional manner in which she helped me. More

by luigi27795
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Hi Luigi - We're glad that you brought your Jeep to Eastchester Chrysler Jeep Dodge Ram for service and that our team offered you professional and attentive care. From Maggie and the team here, thank you for your business and safe travels on the road ahead!

Sep 09, 2021 -

luigi27795 responded

A-OK, thank you Maggie for your help!!!!!

September 09, 2021

My experience at the service center was great, never before have I received such great customer service at this location. Gentleman that took care of me was very knowledgeable about what my vehicle need More

by BettyBoob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure of his name.
Sep 10, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We're so happy that our commitment to great service stood out to you and will be sure to pass along your kind feedback to the Eastchester Chrysler Jeep Dodge Ram team. Thank you for being such a great customer. We look forward to your next visit. Take care!

September 08, 2021

The service was excellent and i didn’t have to wait long at all. Everyone I spoke to was pleasant to deal with and Melissa was so nice. More

by ibsuazo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Sep 08, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We're happy to hear the Eastchester Chrysler Jeep Dodge Ram service team took great care of you. Thank you for taking the time to leave Melissa with your five stars and we hope to see you again next time!

September 08, 2021

Very professional and loverble worker treat you with a lot of respect and gd service thank you so much and see you on my next oil change More

by nydiamartinez0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
Sep 08, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We appreciate you taking the time to leave us your feedback! Thank you for giving the Eastchester Chrysler Jeep Dodge Ram service team such a great shoutout. Safe travels and have a great day!

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