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Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,689 Reviews

3,689 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

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May 31, 2021

fast service .They understood why i was there.Answerd any question that i had . Didn't have to wait to get my car back. 1 More

by keykey213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Jun 01, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the positive review and five stars! We're glad to hear we could make your service visit a breeze, and we appreciate you trusting the Eastchester Chrysler Jeep Dodge Ram team with your business. Drive safe and see you next time!

May 29, 2021

Everyone here was very friendly during multiple trips to the service center. Unfortunately, my roof rack also seems to have been damaged during service. This is the only my place my car spent time away from More

by Wrangler2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricky was great
Jun 15, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We're sorry to hear about the damage you found on your roof rack and can only imagine how frustrated you must be feeling. I would like to look into this to better understand what happened and do what I can to make it right. Don't hesitate to give me a call when time permits - I am eager to assist. Thank you, Kat Kowalski - Customer Care Specialist - (877) 811-9330

Jun 26, 2021 -

Wrangler2021 responded

Hi Kat, I'll be available this weekend if you would like to reach out. Otherwise, I'll try to call early next week. Thanks for reaching out.

May 28, 2021

Good people working there. Keep up the good work . I'm on my way for my new upgrades soon , please have them ready. Looking forward to seeing ya More

by inmahan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave your great feedback! We are delighted to hear that our team was able to take exceptional care of you during your visit. We are looking forward to seeing you back at Eastchester Chrysler Jeep Dodge Ram! Take care!

May 28, 2021

Aside from them over charging me when I purchased the car, their service is excellent. Their fast and efficient. You don't have pictures of the Service Dept. Personnel. All I remember he was a VERY PO More

by Big Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
You don't have pictures of the Service Dept. Personal
Jun 08, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave us this review and feedback. We do strive for competitive pricing here, and I am a bit disappointed to hear that you feel that you were overcharged. I would be more than willing to speak with you directly about this and ensure that we clear up any confusion on the cost. Please don't hesitate to give me a call. Thank you, Kat Kowalski - Customer Care Specialist - (877) 811-9330

May 27, 2021

I was attended by Rosemary at service bought my car in for an oil change needed a full service I informed Rosemary I need to be at work at 1 o’clock the work was done for me within three hours and she eve More

by chynablu1019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosemary
May 27, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Rosemary and the Eastchester Chrysler Jeep Dodge Ram team. Drive safely, and we hope to see you again down the road!

May 27, 2021

Rosemary was very helpful and thorough with taking care of the issues relating to my car. Very professional and courteous. Eastchester Chrysler is my go-to dealership More

by mincin.daniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosemary Aviles
May 27, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. We will be sure to let Rosemary know you appreciated her help during your service visit. Let us know if we can assist you again! Take care and safe travels!

May 27, 2021

Everything was done in a timely manner and the communication was great. Appreciated the service very much everything was perfect and their patience was appreciated More

by LEAS2112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micheal from the service department
May 27, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for sharing this thoughtful feedback! We are happy to hear that you had such a positive experience with our team here at Eastchester Chrysler Jeep Dodge Ram. Safe travels and we hope to welcome you back for your future services!

May 27, 2021

Terrible my brakes since I got them at Eastchester have been squeaking everytime I’ve taken my car to tell them about the breaks they tell me nothing is wrong but clearly they are not good. I’m so frustrat More

by JOBX3148
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Aristy
Jun 11, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

I am sorry to hear about the issues you are experiencing with your vehicle, and it is disappointing that we haven't been able to address your concerns. We strive to provide efficient, top-notch care to each and every guest and it is disappointing that we missed the mark this time. I understand your frustration, but if you would be willing to give us another opportunity to assist you, we would greatly appreciate it. If there is anything I can do to address your concerns, please don't hesitate to give me a call. Thank you, Kat Kowalski - Customer Care Specialist - (877) 811-9330

May 26, 2021

They were very quick and helpful. The agent who first approached me at the gate was very friendly. The agent who helped with my oil change was able to get me in and out in less than 30 minutes. More

by Melip710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
May 26, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We love when we can help our customers quickly and with a smile. Thanks for trusting our team with your vehicle care and see you next time! - the Eastchester Chrysler Jeep Dodge Ram team

May 26, 2021

Worst service I have ever recieved. Installed a part for a safety recall and my car broke down 2 days later. My advisor never talked to me & shortly fired without anyone telling me. The manager is non exist More

by jabarcaa3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rafael,Rosemary
Jun 11, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We're sorry to hear about your ongoing vehicle issues and apologize for the trouble you've had getting in touch with our team. I can only imagine how frustrated you must be feeling. I will share this feedback internally and have someone from the service department get in touch with you to provide a status update as soon as time permits. In the meantime, I also invite you to give me a call at (877) 811-9330 to see whether there's anything I can do to assist. Thank you, Kat Kowalski - Customer Care Specialist

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