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Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,703 Reviews

3,703 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

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November 25, 2020

I think I'm receiving this for a cancelled appointment... being it was a BRAND new vehicle, I was given an appointment 5 days after calling service... F-. I am sorry but my issue for a BRAND NEW vehicle and More

by dizzy426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
beats me, STOP sending me these surveys
Dec 10, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

I'm sorry to hear that you are frustrated. We strive to accommodate all our customers here, and I would be more than willing to speak with you directly about your concerns to see what we can do to make this right. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Kat Kowalski - Customer Care Specialist - (877) 811-9330

November 25, 2020

Your guys are the best 👌 Keep up the good work 👏 👍 Your guys are the best 👌 Keep up the good work 👏 👍 Customer service and the Sales team are professional and courtesy. Always willing to work w More

by castrogeorge999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
Nov 25, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for trusting Eastchester Chrysler Jeep Dodge Ram to get the job done. It's fantastic to hear that our sales and service teams continue to take care of you during your visits. We look forward to working with you next time!

November 24, 2020

Service department was excellent.I will definitely be returning...... Recommend this service department to anyone Kevin Marciano a total professional used truth in advertising courteous More

by panin181
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

We are delighted to earn your recommendation! Thank you so much for sharing this feedback about Kevin and trusting us with your vehicle. We look forward to your next visit with us at Eastchester Chrysler Jeep Dodge Ram.

November 24, 2020

I had a thorough check up on my vehicle for evaporation leak for my air conditioner since it was blowing warm air and none was found so a simple recharge of Freon was needed and I was done. More

by Sdunbar46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosemary , Rob Aristy, Kayla Benitez
Nov 24, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for trusting Eastchester Chrysler Jeep Dodge Ram to get the job done! Our team is committed to performing excellent service and I am glad to hear that always comes through to you. We look forward to seeing you in the future!

November 23, 2020

Diana was a great help when I bought my car in to get serviced. The service department was excellent. I was in and out within 45 mins. More

by jacebo0225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DIANA
Nov 23, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

We couldn't have asked for better feedback! It's wonderful to hear that Diana and the rest of our service team took such good care of you and your vehicle. Thank you for trusting Eastchester Chrysler Jeep Dodge Ram with your business!

November 23, 2020

I will say that Rafael in the service department was knowledgeable and very helpful.. He answered all and with patience. I will definitely be returning More

by DAWNANDERSON530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael in the service department
Nov 23, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the five-star review! It is fantastic to hear that Rafael delivered such a fantastic service experience. Safe travels, and we are looking forward to working with you again at Eastchester Chrysler Jeep Dodge Ram!

November 22, 2020

Customer rep gave me a hard time with my warranty, they just was trying to rip me off. I went to dealer down the block and got what I needed More

by Rahmecca1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kayla Benitez
Dec 07, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

We hold ourselves to the highest standard of customer care, and I'm sorry if we missed the mark this time. I would appreciate the chance to learn from our mistakes so we can provide a 5-star experience in the future. If you’re willing to share the details, would you give me a call at your earliest convenience? Thank you for your feedback, Kat Kowalski - Customer Care Specialist - (877) 811-9330

November 22, 2020

Service department was excellent. Fast realizable and extremely professional service. Great experience starting with the gentleman greeting you at service to the mechanic who explain why I had and oil le More

by DIAZISIDORO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
Nov 23, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for sharing such great feedback about our Service Department! We love to hear that from start to finish you were well taken care of. If any future issues should arise, the Eastchester Chrysler Jeep Dodge Ram team will be here to help.

November 21, 2020

Cris, Rafael, Mr. Day and all the employees are friendly and helpful. They are very informative and patient with the clients. They do their best to provide the service. More

by mermaid8864
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
Nov 23, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

We love to see kind feedback about our wonderful team so we truly appreciate your review! Thank you for coming to Eastchester Chrysler Jeep Dodge Ram for your auto service needs. We hope that you have a great week.

November 20, 2020

Great service Rafael was very helpful as well as patient answered all my questions... I will definitely refer family and friend to this dealership .. I will be return More

by DAWNANDERSON530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael
Nov 20, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for stopping by to share your feedback! It is fantastic to see that Rafael was such a pleasure to work with during your visit to Eastchester Chrysler Jeep Dodge Ram!

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