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Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,690 Reviews

3,690 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

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September 02, 2020

Scarlett was great . She worked with me quickly and efficiently and was able to meet all my needs. I honestly would never service anywhere else based off my experience I had with her . More

by STANCHARLES90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scarlett
Sep 03, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

We're so proud to hear that Scarlett and Eastchester Chrysler Jeep Dodge Ram have earned your confidence, Stan! It's wonderful that she made your service visit so attentive and straightforward. Thank you for trusting us with your vehicle and your business!

September 01, 2020

Ricky (service department) was great, very knowledgeable and helpful, he is an asset to your establishment, I don't see his name in the service department More

by sfcbenites69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky
Sep 01, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for sharing so many kind words about Ricky! We are very happy to hear that he helped your recent visit to Eastchester Chrysler Jeep Dodge Ram go smoothly. We appreciate your feedback!

September 01, 2020

It took almost 4 hours to do a simple oil change and I pay my guy 25 an hour to do my errands So it costs me $100 just for him to wait so many hours They did however not charge me for the oil change be More

by davescast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reginal Blue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
Sep 16, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

I'm very sorry to hear that this appointment took longer than anticipated. I'm very glad that our team could offer a complimentary service to make up for the inconvenience, and I do appreciate your feedback. Please give me a call if there is anything further I can do to assist you. Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

September 01, 2020

They don’t return phone calls when I call him 7 times he needs to return people phone calls period and then still waiting on my call still More

by shaunblack223
Recommend Dealer
No
Employees Worked With
Rob Aristy
Sep 16, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

I am so sorry for our poor communication. I expect prompt service from my team and I will be sure to address your concerns with the right people. Additionally, I'd like to assist you, however, I won't be able to get in touch without your last name. Please consider giving me a call. Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

September 01, 2020

Diana and George were great to work with, they were both very helpful throughout the entire process. However Lamar Davis - who is a manager, I felt did not care about what I had to say. I went to him an More

by udc33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lemar Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana
Sep 03, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

This is a concerning review to read. While I am pleased to hear that Diana and George took good care of you, I'm disappointed that you felt undervalued. I assure you that we strive to treat our customers with the utmost respect and care, and I would be more than willing to speak with you directly about what happened. Please don't hesitate to give me a call. Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

September 01, 2020

very nice la la la la la la lla la la laral lanicela la la la la la muy bienfantastico next time im not take no More

by KIMBO
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
Sep 02, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the five stars! It was our pleasure to work with you here at Eastchester Chrysler Jeep Dodge Ram, and we look forward to your next visit!

August 31, 2020

Ricky from the service department was excellent to work with, He kept me informed throughout entire service and was a total professional! I was comfortable leaving my vehicle for service. Thank you More

by RAFAELZAMOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky
Sep 01, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the review! We are happy to hear that Ricky provided the exceptional service we pride ourselves on at Eastchester Chrysler Jeep Dodge Ram, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

August 29, 2020

Is always a pleasure to have the gentleman outside to greet you with great energy. I had my oil change in my Jeep. Fast service. Diana Delgado was courteous and professional I have one big problem with More

by nelsoncintron1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Delegado
Sep 01, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Nelson - We are very glad to hear that you received great service from Diana and our Service Team. We also appreciate your feedback about our facilities and will pass it along to the right people. Thank you for coming to Eastchester Chrysler Jeep Dodge Ram!

August 28, 2020

Had my oil change done as usual arrived and the gentleman that greets you outside is just wonderful and courteous made my morning !great visit More

by aacand3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana
Aug 28, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you so much for coming to Eastchester Chrysler Jeep Dodge Ram for your oil change! We love to hear that you were welcomed to our dealership with friendly service. Have a great weekend!

August 28, 2020

How to take my car in to have hitch installed on my brand new Jeep grand Cherokee service department manager Rob always willing to help as much as he can and Kila service rep communicated everything to me. More

by aquin1357@optonline.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Day is also a pleasure to see when I go there. , Rob Aristy, Kayla Benitez
Aug 28, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

We are so happy to hear that your service experience was so excellent! Thank you for taking the time to share and for shouting out Rob. We appreciate your business and hope to see you back at Eastchester Chrysler Jeep Dodge Ram next time!

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