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Easterns Automotive Group of Hyattsville
Hyattsville, MD
4,290 Reviews
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia. Every Easterns vehicle has passed a rigorous Multi-Point Quality Certification so you can buy with confidence. Search our vast inventory of over 1,000 cars and feel protected with a complimentary 7 Day Return Policy and 30 Day/ 1,000 Mile Warranty.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
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Showing 4,290 reviews
October 02, 2016
Poor customer service and bait and switch tactics My husband and I went to Easterns in Hyattsville, a bit of a hike for us from Baltimore, but we had our eye on one particular vehicle, and as a back-u My husband and I went to Easterns in Hyattsville, a bit of a hike for us from Baltimore, but we had our eye on one particular vehicle, and as a back-up option had seen a number of hybrid vehicles at that site that we liked as well. We rushed after work, both busy professionals, to be able to get the purchase completed in one night and not have to continue driving each other to work. We met Carl, who seemed like a nice enough salesperson, found the car we were interested in, and then the experience went downhill from there. We had to wait 45 minutes for an initial credit decision after completing the application, and we were offered an unusually high interest rate, considering that I have a mortgage, a good income, and have no missed or late payments. I had not eaten dinner because we rushed there after work, and had watched our sales person eat dinner in front of us while waiting for 45 minutes. I snapped and said I was walking away, and was asked what interest rate I was looking for - then magically after more than 30 more minutes of waiting, was able to get close to the interest rate I was looking for. The finance manager offered us something to drink after he had overheard me complain about how long we were waiting and that we had eaten no dinner. We finalized the deal, but not after being pressured by our salesperson to leave an on the spot review of our experience (I don’t really think he wanted to see how I was really feeling at that point – I told my husband twice that I wanted to walk out and he had convinced me to stay because of how long we had already invested there). A week after purchasing the car, a plastic liner under the hood that’s bolted into the front bumper of the car came unbolted and was hanging/dragging on the ground. I had to keep pushing the piece back up in place, and it finally ended up getting caught while I was driving and ripped. The staff at Easterns made me bring the car there to look at, and asked so many questions to insinuate that it occurred because of damage and would not be covered under the 30 day “Warranty” they had offered. They told us they would give the benefit of the doubt and replace the part (the right thing to do when you have first time customers and you’ve sold an expensive used vehicle), but we would have to drive to Hyattsville AGAIN in order to have it fixed. They waited until we came to pick up the car two days later to drop the bomb on us that they did not replace the part, but rather just bolted the broken plastic piece back into the inside of the bumper (which could have been done at the dealership close to us or done when we brought the car to be looked at the first time). I would never recommend or return to a place that pulls a bait and switch like that – if they had even just done that “fix” the first time we brought it in, I might not even be this angry. But to make us come back again after telling us it would be replaced (and not providing a loaner car for those two days) was disrespectful and rude. Never again! If I could give back the car and get my money back, I would. More
by Paul Foster
Employees Worked With
Carl Morris
Helpful October 01, 2016
Mr. sorrell carter was very good sale man Had a great experience. The service was good and I got the car I wanted at a wonderful price. Thanks Sorrell and Easterns. I will be back and recommen Had a great experience. The service was good and I got the car I wanted at a wonderful price. Thanks Sorrell and Easterns. I will be back and recommend family and friends More
by Edward
Employees Worked With
Sorrell Carter
October 01, 2016
Almost I really appreciate the effort that Sorrell gave to try to get me into a new vehicle. Everything was great in regards to his service, knowledge, and I really appreciate the effort that Sorrell gave to try to get me into a new vehicle. Everything was great in regards to his service, knowledge, and effort. We wasn't able to close deal because of the rate and monthly payments. More
by Joel
Employees Worked With
Sorrell Carter
September 30, 2016
Excellent Customer Support I received excellent customer service, from Carl and recommend him to other to purchase a vehicle . Very friendly and informative of my situation . Jo I received excellent customer service, from Carl and recommend him to other to purchase a vehicle . Very friendly and informative of my situation . Job well done More
by Ashleye2009
Employees Worked With
Carl Morris
September 30, 2016
Quick and easy process. The Easterns team quickly met our needs and immediately took care of us with no hassle. I will certainly recommend the Easterns team to anyone. The Easterns team quickly met our needs and immediately took care of us with no hassle. I will certainly recommend the Easterns team to anyone. More
by AFS
Employees Worked With
Rozell, Sorrell Carter
September 29, 2016
Awesome Experience Came in today just looking and left with a car In record time . Everyone was very friendly and very helpful. I'm happy with my new purchase will defin Came in today just looking and left with a car In record time . Everyone was very friendly and very helpful. I'm happy with my new purchase will definitely recommend Easterns to all my friends and family More
by GrimesTee
Employees Worked With
Sorrell Carter
September 24, 2016
First Class Service The service I received was Excellent! From the time I made my appointment to the keys in my hand. Eastern Motors in Hyattsville is the best. They made The service I received was Excellent! From the time I made my appointment to the keys in my hand. Eastern Motors in Hyattsville is the best. They made me feel at ease and the process was flawless. Lawrence is the best! And the manager that helped me too. Can't say enough how awesome the team is at Eastern Motors Hyattsville. Check them out you will not be disappointed. And make sure you see Lawrence. More
by Yana813
Employees Worked With
Rick Hosn, Lawrence Ford
September 24, 2016
Amazing! I had a great experience here! I was extremely nervous at first however the staff made me and my son feel really comfortable. I was recommended by my I had a great experience here! I was extremely nervous at first however the staff made me and my son feel really comfortable. I was recommended by my cousin & definitely plan on spreading the word. P.S. I'm not the easiest person to deal with. Sorrell should get a raise for his patience! LOL More
by WMoise
Employees Worked With
Sorrell Carter
September 20, 2016
Used car Employee was very informative and helpful with me obtaining a new vehicle. Cool atmosphere . Good people. Would definitely recommend someone to purcha Employee was very informative and helpful with me obtaining a new vehicle. Cool atmosphere . Good people. Would definitely recommend someone to purchase here. Thank you guys More
by TariqRnB
Employees Worked With
Sorrell Carter
September 20, 2016
Outstanding I was able to purchase a car right away. Micheal Robinson was able to work with me and helped me understand what cars were my options and he definitel I was able to purchase a car right away. Micheal Robinson was able to work with me and helped me understand what cars were my options and he definitely listened to everything I had to say. The service was great. More
by Mnr
Employees Worked With
