Easterns Automotive Group of Sterling

The staff at the location was very nice and Tony the manager got the deal done and on time and when we arrived for the car the staff greeted us with smiles and the process was easy and fast with the dea manager got the deal done and on time and when we arrived for the car the staff greeted us with smiles and the process was easy and fast with the deal and trade in progress. I wasn’t to give a big thank you for Twanda for the fast signing process we love the car and the location will be referred them to everyone and will use them again for the future. Thanks everyone is the best More

Excellent service! Elie Berro’s professionalism, patience and outstanding customer service made buying my grandaughter’s Volkswagen easy stress-free and truly enjoyable Elie Berro’s professionalism, patience and outstanding customer service made buying my grandaughter’s Volkswagen easy stress-free and truly enjoyable! I highly recommend Easterns Automotive Group in Sterling VA. More

I had an excellent experience at Easterns Automotive of Sterling. Eddy went above and beyond to make the process fast, pleasant, and thorough, ensuring everything was handled smoothly from start to finish. Sterling. Eddy went above and beyond to make the process fast, pleasant, and thorough, ensuring everything was handled smoothly from start to finish. Tony, the manager, made sure the final steps of receiving the vehicle were seamless and took care of my requests right away. The team as a whole made this a very positive car-buying experience, and I would definitely recommend them. More

Very professional, efficient, and easy to work with. I never felt pressured or manipulated. The cars are ready and clean, and they will transfer the cars the same day at no charge between locations. I never felt pressured or manipulated. The cars are ready and clean, and they will transfer the cars the same day at no charge between locations. Their advertised prices are low, but they require customers to purchase lojack for $900 on every car in addition to an $800 dealer fee. These line items raised my hackles, but the total price with all fees was still competitive. More

Great customer service! They are professional and “not pushy”. They work on your terms. Paper work is easy and professional. They are professional and “not pushy”. They work on your terms. Paper work is easy and professional. More

My first time purchasing a vehicle that was to be financed, the experience moved along. The person helping us was friendly and made things easier that I expected. So I am now driving my new car and e financed, the experience moved along. The person helping us was friendly and made things easier that I expected. So I am now driving my new car and enjoying it. Thanks More

This dealership helped me out with every single one of my problems answered all my questions and I appreciate their service problems answered all my questions and I appreciate their service More

0 Star Review: Stay Away from Eastern Sterling Motors I reserved a vehicle online for 7 days, submitted all my information, and scheduled a pickup for Friday. Wanting to be proactive, I visited Motors I reserved a vehicle online for 7 days, submitted all my information, and scheduled a pickup for Friday. Wanting to be proactive, I visited the dealership on Tuesday after receiving confirmation that the car would be available. To my surprise, the vehicle wasn’t there. The manager—whose attitude was anything but professional—told me the car was at the GMC shop for a repair on one of the rear seat screens. Despite the inconvenience, I agreed to proceed with the paperwork. Moments later, the manager returned and said he couldn’t move forward unless he added more to the price—an unexpected and unjustified change. His demeanor was dismissive and unprofessional, making it clear that customer satisfaction was not a priority. Eastern Sterling Motors failed on multiple fronts: poor communication, lack of transparency, and a complete disregard for the customer experience. The customer service rep I initially dealt with was helpful—until I raised my concerns. After that, he stopped responding altogether. This dealership operates like a bad joke. If you’re considering buying a car here, do yourself a favor and look elsewhere. Eastern Motors needs serious management training, starting with replacing individuals who clearly aren’t fit for leadership. Bottom line: I do not recommend Eastern Sterling Motors. Stay far away. More

Easy and fast experience and I got everything done within the day. Thanks to the team here! the day. Thanks to the team here! More

Very responsive, willing to walk me through the paperwork, was great working towards a great deal paperwork, was great working towards a great deal More