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Easterns Automotive Group of Sterling
Sterling, VA
911 Reviews
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia. Every Easterns vehicle has passed a rigorous Multi-Point Quality Certification so you can buy with confidence. Search our vast inventory of over 1,000 cars and feel protected with a complimentary 7 Day Return Policy and 30 Day/ 1,000 Mile Warranty.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
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Showing 911 reviews
March 11, 2014
The dealership has a large inventory of a variety of The dealership has a large inventory of a variety of cars. We had never been to their showroom, so we made an appointment to see a specific car on a The dealership has a large inventory of a variety of cars. We had never been to their showroom, so we made an appointment to see a specific car on a Saturday afternoon. The dealership gave us a reminder/confirmation call at 9am, Saturday morning. We confirmed our appointment. As we were driving from Arlington/Washington, DC border to the appointment in Sterling, we called to double check the address for our GPS. The person answering the phone didn't give us the address right away but asked why we wanted the address, we explained that we had a 2pm appt. (it was 12:15pm) and we needed the address for the GPS. The salesperson asked our name and appt time and put us on hold. He came back on the line to ask if we were going to on time to the 2pm appt. We assured him yes, but we needed the address, in order to get there. He gave us the address. We arrived 40 minutes early. We were greeted. Asked for our driver’s license for verification and so we could test drive the car. We were asked to log onto their computer program to sign in for our appointment in the waiting area. As we were doing so, there was a couple waiting as well in the waiting area. After checking in, we were lead outside to the car by the salesman. The couple from the waiting area was walking ahead of us. They were lead to the car that we had made an appointment to see. As we approached the car (we were not 6 feet from the car) the sales people asked us to wait and let the other couple in front us look at the car and they were going to take it for a test drive first. We asked if they had an appointment to see the car. The salespeople (by now there are 3 of them), tried to explain that the couple had come several days ago, looked at the car, they now had financing and stopped by to see the car without an appointment. And if they choose not to take the car, then we could test drive it and decide if we wanted to purchase it. And the one salesperson mentioned too, he had someone coming at 6pm to see the car in question as well. I asked if the couple taking the car had an appointment. They said “no”. And we were left standing there on the sidewalk. I told the salesperson that it wasn’t right to allow a customer to make an appointment, and take a “drop in” over the schedule appointment holder. I was told it was first come, first served. Why have appointment/scheduling, if an organization is going to business that way? The sales people had no answer, and asked us if we wanted to wait to see if the couple decided to purchase the car. I was completely dumbfounded by the lack of customer service and professionalism by the staff at Direct Car Buying in Sterling. I have purchased cars from2 different CarMax Dealerships successfully in the past. I know how this business concept is suppose to work- The company- Direct Car Buying was a huge disappointment, a complete waste of time and gas. This experience showed me how little they about the customer and their lack of customer service. Ironically, they didn’t even have the professionalism to apologize for the lack of customer service and wasting our time on Saturday. More
by mwilli7156
Employees Worked With
David Babb
Helpful March 11, 2014
Excellent service. By the time i got there they presented the car to me with all the features then after a test drive we proceed in the sale presented the car to me with all the features then after a test drive we proceed in the sale More
by mehdinaourass
Employees Worked With
David Babb
February 23, 2014
Purchased a 2011 VW CC Sport and this was by far the best car buying experience I have ever had.Everyone was very friendly and knew exactly who i was and why I was there as soon as i came in. Facility was we car buying experience I have ever had.Everyone was very friendly and knew exactly who i was and why I was there as soon as i came in. Facility was well maintained and had a professional environment. The entire process took no longer than an hour and it was very hassle free. Not to mention they have an awesome selection of high end cars that you can look at while you wait. I would recommend this dealership to everyone! More
by zaehall
Employees Worked With
David Babb
February 21, 2014
Dealing with DirectCarBuying was the best car purchasing experience I have ever had. The people were very nice, responsive, detailed, and well prepared. The showroom was awesome and the price was great. experience I have ever had. The people were very nice, responsive, detailed, and well prepared. The showroom was awesome and the price was great. i drove 2.5 hours to get there, and it was well worth it. You should definitely give them a look before purchasing. More
by kevinbbone1
Employees Worked With
Dani, David Babb
February 21, 2014
I was looking to replace my Land Rover Discovery but could not decide on what to get next when my husband ran across a listing for a Lincoln Navigator that caught his eye. I filled out an application fo could not decide on what to get next when my husband ran across a listing for a Lincoln Navigator that caught his eye. I filled out an application for it on DCB's website and got a callback to confirm my information so they could have all the paperwork ready when we came to see the car. Dave greeted us at the door and introduced us to Alan, who took care of us while Dave finished up the financing. The Nav was waiting in front of the lounge, which we had all to ourselves. We did a test drive, arranged insurance, signed the paperwork, and were all done! Price was exactly as advertised, no crazy dealer fees, just tax and a super low processing fee. No haggling, no pressure, no stress. My husband was so impressed with the experience that he wanted to buy another car from them right then! We will definitely be looking for our next vehicle here again! More
by kidbodhi
Employees Worked With
Alan Jones, David Babb
February 04, 2014
I had very awesome experience buying my car at DCB. Alan, Sean and Dave were very professional answering all my questions and carrying out the sales process. Initially I stopped by DCB just to see what it Sean and Dave were very professional answering all my questions and carrying out the sales process. Initially I stopped by DCB just to see what it was about. Originally I was not really in the market to buy a car, but you never know. I met Alan and got the low down on the company concept. Out on the floor was a Jag XF, I had to check it out and of course drive it. The car performed great and the price was right but I wasn’t really in the market. I thanked Alan for his time and said I’d be in touch. Two days passed and I received a follow up call from Alan. I asked if I could have the car for a few hours to have Jaguar check it out. Jaguar performed their 250 point inspection and certified the car a good buy. I returned to DCB ready to purchase the car. I thought the process was going to take an hour or two, however Dave and Sean had me back out the door in 20 minutes. To top it off, I now had two cars in the parking lot, the Benz I arrived in and the Jag I just purchased. Sean, being the nice guy that he is, agreed to follow me in the Jag back to my garage. The entire process was very stress free and everyone was very friendly. I highly recommend DCB. More
by dwallace01
Employees Worked With
Alan Jones, David Babb
January 22, 2014
I visited this dealership sunday afternoon for a car i checked on their website, the car was in a good price and as i am getting close to buy it suddenly the gentleman from the dealership came to me say checked on their website, the car was in a good price and as i am getting close to buy it suddenly the gentleman from the dealership came to me saying that there is a gas leakage in the building, the fire fighters will be here very soon and we have to leave which was awkward because there was no alarm announced at all. He escorted us then he went back to the building we waited outside but no fire fighters showed up. He said he will call me tomorrow morning he never did , so i called him he said he will call me back and he never did. Long story short, i checked the price next morning it was around $4000 more. I try not to judge but This is there business module More
by Scorp
Employees Worked With
David Babb
January 14, 2014
Came in having never heard of the dealership; so a bit skeptical. Staff was friendly and very easy to deal with. Alan was very helpful and non-pushy when we came in to look at the Audi A5. Great price eve skeptical. Staff was friendly and very easy to deal with. Alan was very helpful and non-pushy when we came in to look at the Audi A5. Great price even though it is a no haggle price dealership (definitely beat other dealerships by far thought). All in all, super happy with the process and staff as we did come in with our own financing but Sean was also on hand to handle our paperwork. Test drove and had no problems and ended up purchasing that day. Looking forward to future purchases with DCB and will definitely recommend to others! Thanks for a pleasant experience, Alan/Sean and the DCB team! More
by kim6jj
Employees Worked With
Alan Jones
January 10, 2014
My experience at Direct Car Buying was wonderful. Dave, Alan, and Sean were all really very helpful and did not try to push me into purchasing the vehicle I ultimately purchased which was a 2010 E-350 Me Alan, and Sean were all really very helpful and did not try to push me into purchasing the vehicle I ultimately purchased which was a 2010 E-350 Mercedes Benz. I love the car and they simply gave me some very good reasons as to why I should buy the car now rather than later. They were professional, friendly and efficient in all aspects of the entire process.... I have recommended them to several of my friends who are in the market for a great luxury used vehicle at a decent price. Thanks to all of them for a great experience and a wonderful car! Denise Wilson-Taylor Washington, DC More
by ndwt8651
Employees Worked With
Alan, David Babb
January 02, 2014
These guys are great! They got me the best deal for financing and on the price of the car. Their prices are about what you would expect to pay if you purchased from a private party (according to Edmun financing and on the price of the car. Their prices are about what you would expect to pay if you purchased from a private party (according to Edmunds). I even took advantage of their exchange policy when the first car didn't work out. They were just as patient and helpful with the second transaction. If you don't want to deal with pushy sales tactics and having to haggle to get the best price go to Direct Car Buying. Alan, Sean and Dave all worked with me and they were all awesome. I will never go anywhere else for a used car. I love my car! Colette LaForest More
by claforest
Employees Worked With
Alan, David Babb
