Eastside Subaru

I return to Eastside Subaru for a reason, and that is the exceptional, down-to-earth people who are apart of this dealership. This is my 3rd Subaru from Eastside, 5th if you count the family members I sent h exceptional, down-to-earth people who are apart of this dealership. This is my 3rd Subaru from Eastside, 5th if you count the family members I sent here after my first experience. From the coolest service department ever (shout out to Anne!), to Jesse, Bree and the finance crew, it's never a burden or dread to go to the dealership, as often perceptions of such are given. I got into a new Legacy on the 29th since my lease was coming to an end on the current Subaru I had. I had SO many questions since I didnt have a clue what was next- to lease again, to purchase, buy out my lease.... Ian was most patient and so diligent in getting me the information needed to make a decision I was fully confortable with. I worked with him in a span if abt 3 to 4 weeks. He was always prompt with any answers or estimates for the different probable scenarios. He gets an award simply for keeping up with me and my ever changing mind. He had let me know a couple new Legacys were going to be delivered soon, and kept me updated every step of the way. Never once did I feel swayed or pressured or uneasy about the buying process with Ian. He was truthful, forward (no sugar coating or difficult to understand), and really made sure it all made sense to me before making any decisions. I'd recommend Ian to anyone, especially those who want a personable, kind, knowledgeable individual who is a natural for making the process seamless and in all honesty, really fun. He took the time to get all of my info and documents ready to go so that when I came in to finalize and pick up the car, it was a quick in-and-out. Never have had little to no stress in any dealings with cars. You feel like a part of the family anytime you come to Eastside. Although I live in the heart of Seattle, even at times in the past commuting from South West Seattle, I go to Eastide for all my maintenance/services, and obviously for my 3rd go-round of getting into a new Subaru. Been to other locations closer for services, but it quickly made me value my experiences at Eastside more and worth the distance anytime. Thanks Ian, I can't tell you enough how relieved and happy I am to have had that all handled so effortlessly. You guys are the best! More

Ian was great from start to finish. Super easy to work with and was upfront about everything. Would definitely recommend him to any family and friends. Super easy to work with and was upfront about everything. Would definitely recommend him to any family and friends. More

We bought a car that was supposed to arrive in 5 to 10 days, it took 3 weeks. We had an appointment to pick up the car and were paying cash and it took 2 1/2 hours. We got the slimy hard sell on extras. M days, it took 3 weeks. We had an appointment to pick up the car and were paying cash and it took 2 1/2 hours. We got the slimy hard sell on extras. Making us wait was poor customer service or a game to wear us down on the extras. It was a ridiculous process that left a completely sour taste in our mouths. More

Was able to walk in and walk out with a deal done within a better time than most dealerships I’ve dealt with. Nick was awesome. Some things that would be nicer is if the lot has slightly larger parking spac a better time than most dealerships I’ve dealt with. Nick was awesome. Some things that would be nicer is if the lot has slightly larger parking spaces and if they offered lids with their coffee or tea. Other than that awesome dealership. More

My husband and I worked with Ian in buying our new Subaru Outback and we were very pleased with the experience. Ian was very knowledgeable and honest in answering our many questions. We feel we got exactly w Outback and we were very pleased with the experience. Ian was very knowledgeable and honest in answering our many questions. We feel we got exactly what we wanted -- without any awkward pressure to include any packages or extras we didn't want. More

My experience was very good. We came to check our options but ended up with a new outback. No pressure was made. The process was long as usual with the buying process but smooth. We came to check our options but ended up with a new outback. No pressure was made. The process was long as usual with the buying process but smooth. Manager Lexie did not try to upsell us. Was very professional,friendly and made all experience pleasant. Brie from finance department also was very friendly,helped us with the best deal. More

My experience at this dealership was wonderful. As a woman shopping for a car, I experienced a fair share of talking down to, but not here! Artur, the salesperson I worked with, was honest without As a woman shopping for a car, I experienced a fair share of talking down to, but not here! Artur, the salesperson I worked with, was honest without being pushy or talking down to me. I told my husband I was happy to drive 25 miles out of our way to purchase our car here rather than the closer Subaru dealerships with more stereotypical salespeople. Artur- we're so grateful for your help! More

Excellent customer service from first contact through purchase. Ian was clear and honest and there was no attempt to upcharge or otherwise engage in bad sales behavior. The entire experience was a pleasu purchase. Ian was clear and honest and there was no attempt to upcharge or otherwise engage in bad sales behavior. The entire experience was a pleasure. More

Greg was amazing and very helpful! He really helped and made sure the whole buying experience was smooth! He really helped and made sure the whole buying experience was smooth! More