Easy Honda

I visited Easy Honda after seeing a certified pre-owned Pilot listed on HondaCertified’s website. I was ready to buy if everything checked out. As soon as I arrived, I was put off by a group of salesmen lo Pilot listed on HondaCertified’s website. I was ready to buy if everything checked out. As soon as I arrived, I was put off by a group of salesmen loitering by the entrance—it felt like I was about to be swarmed the moment I stepped out of my car. Still, I wanted to check out the Pilot, so I got out and spoke with a salesman named Jeremiah. I told him what I was there for, and he informed me I had parked on the new car side and that the used inventory was across the lot, separated by a U-Haul building. He offered to call and confirm the car was there. After a quick check, he told me it was in stock. Excited, I said we’d just walk over and asked him to meet us there. He agreed. But instead of heading that way, Jeremiah walked off in the opposite direction. Odd, but we proceeded to the other lot anyway. Another salesman eventually approached us, and when I gave him the stock number, surprise: the vehicle wasn't there. I can only assume Jeremiah misled us just to get us to the used lot. We looked at a few other options but left soon after—none matched what I came for. As we walked back through the new car lot, I saw Jeremiah spot us… then immediately duck around a corner. It seemed like he was avoiding us entirely. Huge waste of time. Zero stars. We ended up heading to Russell & Smith Honda, where I was treated with respect and actually bought a brand-new 2025 Pilot Black Edition. The experience there was like night and day. More

The fat midget service manager Jose Ruiz is the rudest most pompous piense of work!!! Never ever come here for any maintenance. The loaner I was put in got damaged the windshield bottom left corner not i most pompous piense of work!!! Never ever come here for any maintenance. The loaner I was put in got damaged the windshield bottom left corner not intentionally driving in Houston it’s bound to happen! I notified them what happened never denied paying for the damage, when I arrived to drop off the loaner that I cleaned myself. Because it was filthy when they gave it to me and I was not going to get charged for odors or dirty car he came out wouldn’t look at me in the eyes but talked down on me not to me sucked his teeth at me demanding for my insurance deductible he said “ I like to charge money deductibles for damages on the spot!! He can want what he wants he can do his job and call the insurance and get the information and they can contact me then I’ll pay for it.!!!! He has the worst attitude and no customer service whatsoever!!! The lady helping me looked spooked by him when he demanded to know the milage on the loaner car, I put as many miles as I needed on it to get to and from work I paid high dollar for this 2025 pilot for it to at the service department 3 weeks after purchasing it! I’d rather take my business to Katy honda or any other honda dealer where they treat people with respect and not like xxxx! More

I purchased a new HRV from here and decided since the salesperson was so quick and pleasant, I’d buy another car for my daughter’s first vehicle. I picked one online and they got it done. When I got the salesperson was so quick and pleasant, I’d buy another car for my daughter’s first vehicle. I picked one online and they got it done. When I got the car, it had a peculiar smell… but it is used. Then, I had a blow out on the way home. The salesperson said they would take care of the tire. Then asked what I ran over?! Then ghosted. THEN, it rained. The entire floor board is flooded and the SMELL! I reached out to the salesperson again, with no response. I received no discount or anything special for the second car, so definitely not incentivized- just “thought” it was good service. The first car, finance person was kind, and pleasant. Second, Amanda was short and rude, not firm and professional, just grossly rude. I went on because she was not the person taking “care” of me. There was NO notice of this problem and no acknowledgement. Shameful. I was so excited- my daughter was too. I thought this was great, it definitely wasn’t a deal but I’d rather deal with someone trustworthy- turns out I was wrong. This behavior is 100% shady used car sales. Shameful!!! I’ve vacuumed and vacuumed and cannot get all the water out. Horrible. Way to ruin a first car experience for my kiddo and mine for being able to provide it. The tears have been heart breaking and it is now a financial burden on a single mother. SHAMEFUL! I asked why there wasn’t a floor mat and was told the car doesn’t come with them. Now, I can imagine why the floor mat is gone. More

This dealership treat their customers as a first class customers. An excellent service and good quality. customers. An excellent service and good quality. More

If I could give this location 0 stars I would. I have been getting the run around for a whole month. I was told that I could get approved for a 2025 Honda civic. I didnt have my down payment handy I have been getting the run around for a whole month. I was told that I could get approved for a 2025 Honda civic. I didnt have my down payment handy upfront SO THEY TOLD ME THEY COULD HOLD THE CAR FOR ME until Friday. Dustin the finance manger told me he got me approved, for the band new car. I get to the dealership on that Friday, should’ve already known it was going to be an inssue when they said they messed up my social security number on the application, I give them the correction and the salesman was supposed to pull up the car for a test drive, I wait a whole hour JUST TOLD BE TOLD THAT THE CAR THE HELD FOR ME HAS BEEN SOLD. Mind you I’m still on the job but my manger was nice enough to let me leave to go “pick up this new car” because I was told all I had to do was bring in my down payment and sign the paper work! I sat there for an hour, thinking I was going to test drive and sign my paperwork. While sitting there I get an email that they pulled my credit AGAIN, ANOTHER HARD INQUIRY ON MY CREDIT, So I login and there’s not one, not two, not three, but 6 HARD PULLS ON MY CREDIT WITH MY SCORED BEING HIT WITH 20 whole points that I worked hard for. With that being said, since I was told I was approved for this 2025 Honda civic, i made plans accordingly to a Christmas trip I have upcoming. I was going to fly but I figured since I’d have a new car I could just drive so I needed up not paying for me ticket. The tickets are $1000 now! Even if I wanted to shop somewhere else I can’t because of my credit due to them! So I call Dustin, the finance manager, literally in tears and he already sounds like he doesn’t want to deal with me, WORST CUSTOMER SERVICE for an upset customer, the first thing he said was “I told you I THINK I got you approved I never told you I actually did ” but u had me come up here on my day of work, just to run my credit TWO more times. Extremely unprofessional and I am completely unhappy, my Christmas and credit is ruined and I’m not even in a car! More

I hate this place after today. Driving there from quite a distance and could not get an oil change. Driving there from quite a distance and could not get an oil change. More

DO NOT TRUST THE POSITIVE REVIEWS! They will lie and cheat to sell you a car. I went in for a 2012 Hyundai Sonata that was on their website. They went on and on about their rigorou They will lie and cheat to sell you a car. I went in for a 2012 Hyundai Sonata that was on their website. They went on and on about their rigorous inspection before admitting they couldn't show the car because the battery was dead and the hood latch was broken. Hoooowwwww, did you do the inspection just 11 days ago? I know when it was done because the Carfax said they did the routine maintenance on 5/3/24, so obviously they lied on that as well. Upon further inspection, the brakes were covered in rust and the driver door wouldn't close. They then tried to show me another car that was $3000 more. Obviously, the 2012 was a bait car to get you in. I asked to see another car, 2012 Honda Civic, that was on the site, the salesperson leaves for 15 min, then comes back to say that car was going to auction because it isn't a good car. Why are both cars on your site? Why are inoperable cars on your site AFTER your rigorous inspection? Why, because they are bait and switch cars. After being made promises that they would fix the issues with the 2012 Hyundai; cracked dashboard, missing antenna, inoperable driver door, rusted brakes, dead battery, and broken hood latch, they kept trying to push the price of the car up by padding add -ons and fees. Keep in mind they were negotiating on a car that hasn't been test drove because it is INOPERABLE. The sales price of the car was $6491, but the original final drive-out price was almost $11,000. They were charging almost 3k for reconditioning fee. What reconditioning? I couldn't even test drive it, and they said they weren't fixing anything because its a "cash car". What is the extra money for then? They wanted ME to pay for the car to be repaired enough to test drive and leave the lot. Where is that expected? Mom and Pop shops do better than that. They wanted me to put down half the price of the car, no test drive, before they would repair the latch and replace battery at my cost just to see if the car would be operational. Final test to see if I was right about their bait tactics. I had my son call and inquire about the 2 "bait" cars, which 5 hours later were still on their site. The sales lady said both cars were available and ready for test drives and asked when he would be in. I went off on them as they tried to explain that technically the cars are "available". I plan to put reviews on every site to get the word out and file complaints with the BBB. This is highly unethical and gives car dealerships a bad reputation. More

I bought a used truck from there last month. After a week and a half of driving it(about 200 miles), a light came on saying service electronic brake system/ABS. I was annoyed that this already After a week and a half of driving it(about 200 miles), a light came on saying service electronic brake system/ABS. I was annoyed that this already happened, but relieved that I bought the extended warranty. I live about an hour away from Easy Honda, so I brought the truck to the closest Ram dealership to me, where I was told that the truck needs a new HCU unit and while they had the truck up, the discovered the front ball joints are worn and need to be replaced. They also discovered a leaking seal in the front differential. According to the service advisor at the dealership, it looked to have this problem for a while as there was differential fluid all over and that Easy Honda should have seen this before selling the truck. Then I find out that the extended warranty does not start until 30 days after the purchase of the vehicle. So I called Easy Honda to see if they would help with this since they sold me the truck with all of these problems and the warranty is not in effect for another almost 3 weeks. After talking to the sales manager, their response was that the truck passed inspection and that I own the vehicle now and it is my problem. There is no way that after 200 miles all of these problems should happened if the vehicle was properly inspected. I wouldn't buy anything from them unless you are a mechanic and are able to inspect everything yourself and know what you are dealing with. I would give them negative stars if I could. This was their response: Response from the owner 6 hours ago We regret to hear about this. It is an unfortunate situation and we apologize for that. The vehicle did pass our inspection. Well I don’t know what kind of standards they have for inspection. They must eyeball the vehicle and pass them. My Ram service advisor said there’s no way any competent mechanic would miss these problems. I would run as fast as you can from this dealership as they don’t care about anything but selling you whatever to get your money and off their lot. That way they can tell you it’s not their problem anymore because you now own the vehicle. More

Khizar Wahid is an unprofessional finance manager. He rushes you to sign the deal in the last minute, never shares the complete documentation, always pushes to sign on his iPad to keep the final pric He rushes you to sign the deal in the last minute, never shares the complete documentation, always pushes to sign on his iPad to keep the final pricing hidden. The management is aware of his cheap tricks yet continue to support him despite several complaints and feedback posted on the internet. Never recommend dealership. More

Buyer beware please do not purchase vehicles from this car lot. They sell lemon cars with high warranties that do not cover the vehicle. They also will lie and deceive you on prices, which will go up when car lot. They sell lemon cars with high warranties that do not cover the vehicle. They also will lie and deceive you on prices, which will go up when arrive at the dealership More