I am extremely disappointed with my experience at Honda - themcneals0623
I am extremely disappointed with my experience at Honda of Tomball.
On July 3, I purchased a Honda Certified Pre-Owned Honda Odyssey, believing I was buying a vehicle that had been thoroughly inspected and backed by Honda’s certification standards. Initially, everything seemed fine until I drove off the lot and immediately heard a loud thud. I returned to the dealership, where I was told the dust shield had gotten behind the rotor. They repaired it and assured me that if I experienced any additional issues, they would be happy to take care of them.
A few days later, our salesperson, Dawson, reached out to ask how the vehicle was doing. I told him the van was making a noise when I released the emergency brake, the steering wheel was shaking, and I had other concerns. He told me to bring it in.
When I arrived for my appointment, Dawson wasn’t there despite our plans to meet. I explained everything to his coworkers and expected the dealership to honor the commitment they had made just days earlier. Instead, I was told the steering wheel vibration was caused by worn shocks and that the repair would cost approximately $1,500.
We’ve owned this “Certified” vehicle for only 17 days.
Not only were my concerns not resolved, but no one explained how the noise from the emergency brake could possibly be related to the shocks. The original issues that began the day I drove the vehicle home remain unresolved, and instead of standing behind a Certified Pre-Owned vehicle, I was presented with a large repair bill.
Honda Certified vehicles are supposed to provide buyers with confidence that the vehicle has been inspected and meets higher standards. That has not been my experience.
I hope Honda of Tomball will take this review seriously, re-evaluate my vehicle, and stand behind the quality and certification they advertise. As it stands today, I cannot recommend this dealership to anyone looking to purchase a Certified Pre-Owned vehicle, and unless this situation is made right, I will not be returning for future purchases.
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