Ed Martin Buick GMC - Service Center

AMAZING Love the honest mechanics!!! The staff is and had always been amazing. I'm a woman and I never feel intimidated going alone. They're willing to share Love the honest mechanics!!! The staff is and had always been amazing. I'm a woman and I never feel intimidated going alone. They're willing to share knowledge and assist. I absolutely love it here. The atmosphere alone makes a major difference. They have an area for children. You feel like a part of the family. More

Quality, timely service provided by a friendly staff I highly recommend Ed Martin to all of my friends. Ed Martin's staff...from the sales team to the service team...are always warm, friendly and profes I highly recommend Ed Martin to all of my friends. Ed Martin's staff...from the sales team to the service team...are always warm, friendly and professional. More

Superb Customer Service! The employees of Ed Martin Buick GMC are top notch! They go above and beyond to make sure their customers are taken care of even after the sale is fin The employees of Ed Martin Buick GMC are top notch! They go above and beyond to make sure their customers are taken care of even after the sale is final. A special thank you to Jenny in the service department and Bryce Toll. You have gained a customer for life! More

Great Customer service I was very pleased with the personal attention I received especially from Diane who was very helpful/. Kathy Cameron has always taken my phone call a I was very pleased with the personal attention I received especially from Diane who was very helpful/. Kathy Cameron has always taken my phone call and allowed me to get in right away with minimal wait time. This is the reason I have purchased my last 8 vehicles from Ed Martin GMC. More

When I arrived Amy at the service desk greeted me by name; she had the paperwork ready for my visit. Amy took me out to check my car over to be sure everything was in good shape. I had a question about name; she had the paperwork ready for my visit. Amy took me out to check my car over to be sure everything was in good shape. I had a question about tire rotation which Amy answered. The waiting room is clean and you have a large choice of free coffee and snacks, including fresh fruits. My vehicle was ready when promised and the lady at the checkout desk was very friendly and answered a couple of questions I had about the paperwork. I am glad you have free WiFi also. Getting my car serviced at your facility is always very positive for me....Thanks to everyone who contributes to the experience! More

I purchased a pre-owned 2010 Ford Focus in May 2012. I was told that it passed a complete inspection. Two months later I had serious steering problems. Worked with the GM to correct my issues and am now s was told that it passed a complete inspection. Two months later I had serious steering problems. Worked with the GM to correct my issues and am now satisfied with how things were handled. More

I brought my 2001 GMC Yukon in to get a new tire put on and the oil changed. I also needed the car back that afternoon, which Ed Martin service said they could do. 4 hours after dropping off the Yukon I ge and the oil changed. I also needed the car back that afternoon, which Ed Martin service said they could do. 4 hours after dropping off the Yukon I get a call from a service tech who says I need four new tires (not 1) and there are other service issues - to the tune of $1,900. This was the 2nd time I had brought in the vehicle and was asked to pay double what I thought would be the charge. This time I told them to keep the spare on the vehicle and just change the oil. I took Ed Martin's list of services they wanted to make to another GM dealer whose head service tech told me all of the problems were non-existent and our tires had plenty of tread depth. Total bill - $179.00. Stay away from Ed Martin Buick GMC service as they have a reputation for gouging unknowing customers with inflated and unneeded service bills. More