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Ed Martin Nissan of Fishers

Fishers, IN

Overview
Employees
Reviews
Vehicles
4.9
1,023 Reviews
The Ed Martin Automotive group was founded in 1955 by Ed Martin Sr. Ed began life as the first born child of Clarence and Nellie Martin in the Indiana University Coleman hospital in Indianapolis, IN. His entrance into this world shows that his life was destined to be anything but typical. Ed graduated from Manual High School as a football star and continued his football career at Butler University in Indianapolis. Ed's parents were both attorneys; his mother was the first woman to pass the bar in Allen County, Indiana; his father was a Supreme Court Justice for the State of Indiana. In 1946, in Indianapolis, Ed, at the tender age of sixteen, purchased his first automobile with money he earned from delivering groceries and selling ice in his neighborhood. He sold his first car from his parent's front yard. His parents, being both professional and very proud people did not allow Ed to continue selling cars from their front yard. So, Ed approached the neighborhood "filling" station owner and negotiated a deal to sell his cars from the station. As sales grew, it became apparent he had to open his own used car lot, from which he continued selling and wholesaling used cars. In 1955, Ed Martin purchased his first new car dealership, an Oldsmobile dealership in Shelbyville, Indiana. In 1960, Ed Martin became the youngest Ford Automotive dealer in the entire United States. Over the following years, the Ed Martin Automotive Group has evolved into one of the top privately owned corporations in Indianapolis and top eighty corporations in Indiana.
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13397 Britton Park Rd

Fishers, IN

46038

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Showing 1,023 reviews

August 17, 2020

Logan and Scott were great!! There is a reason I have bought my past several cars from this dealership! They never disappoint and great customer service! More

by Amyduplaga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Dresher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Harmeyer
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Aug 17, 2020 -

Ed Martin Nissan of Fishers responded

Thank you so much for your wonderful review of Logan and our dealership team. We truly appreciate your continued business and look forward to working with you for many years to come. We are so happy you are part of the Ed Martin Nissan of Fishers family.

August 10, 2020

Best experience and treatment I have ever had! I have purchased many cars in my lifetime but never have I been treated so well as I was at Ed Martin Nissan of Fishers. Just a week prior I was invo More

by dglassel46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Harmeyer, Reese McCloud, Isaiah Harris
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Aug 10, 2020 -

Ed Martin Nissan of Fishers responded

Thank you so much for your wonderful review of our team and dealership, it truly has made our day! We truly appreciate your business and we look forward to working with you for many years to come. Welcome to the Ed Martin Nissan of Fishers family and enjoy your beautiful Sentra!

August 06, 2020

Very pleasant buying experience. Logan was very helpful and got me a great price. I would highly recommend him and Xavier to anyone looking for a new or used vehicle. More

by tjhendrix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Dresher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Xavier Cortez
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Aug 06, 2020 -

Ed Martin Nissan of Fishers responded

Thank you so much for your awesome review of Logan and Xavier! We truly appreciate your business and look forward to working with you for many years to come. Welcome to the Ed Martin Nissan of Fishers family!

July 25, 2020

Logan was very patient and knowledgeable with my purchase. Very low pressure and friendly. I Would highly recommend him. Great experience! I highly recommend this dealership. More

by Mwemhoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Dresher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Linedecker, Scott Harmeyer, Pat Ireland, Kevin Echegaray, Reese McCloud
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Jul 25, 2020 -

Ed Martin Nissan of Fishers responded

Thank you for your wonderful review of Logan and our dealership team! We truly appreciate your business and look forward to working with you for many years to come. Welcome to the Ed Martin Nissan of Fishers family!

July 21, 2020

Logan was very professional and made our car purchasing easy and painless. We flew in from out of state and they were able to pick us up from the airport. He is definitely the guy you want to work with! More

by Emilyaprieto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Dresher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Harmeyer, Kevin Echegaray
Report | Print
Jul 21, 2020 -

Ed Martin Nissan of Fishers responded

Thank you for your wonderful review of Logan and our dealership team! We truly appreciate your business and look forward to working with you for many years to come. Welcome to the Ed Martin Nissan of Fishers family!

July 19, 2020

Josh/Kevin/Xavier were terrific to work with. Got me the deal I needed. Thanks for your hard work!!! I came from 2 hrs away to purchase. More

by seralt06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lucas, Kevin Echegaray, Xavier Cortez
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Jul 19, 2020 -

Ed Martin Nissan of Fishers responded

Thank you for your wonderful review of our dealership team! We truly appreciate your business and look forward to working with you for many years to come. Welcome to the Ed Martin Nissan of Fishers family!

July 07, 2020

Absolutely the worst customer service I have ever received. I have been dealing with an ac issue since 2017 after purchasing a brand new 2015 nissan rouge from here. To date, the service advisors hav More

by M.Gordon
Recommend Dealer
No
Employees Worked With
Joe Whalen
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Jul 07, 2020 -

Ed Martin Nissan of Fishers responded

Thanks for taking the time to write this review. I always start by apologizing in this situation. Obviously I was unable to satisfy you with the steps we took to try and help. We saw your vehicle yesterday with an A/C concern. Your vehicle has 62,566 miles on it and unfortunately is past it’s 3 year/36,000 mile warranty. We didn’t charge you to look at the vehicle. You indicated to us that you had an open Consumer Affairs case with Nissan. In looking at the history on the vehicle, I found that we had performed an A/C service on your vehicle and introduced dye into the A/C System on 09/21/19 at 52,548 miles. We did not charge you at that time. We asked you to return in 7 days so we could re-inspect while the dye was visible. Unfortunately, we did not see the vehicle again until 12/02/2019. We could not determine a problem then, nor, is there any mention of an A/C issue on the repair order from 06/02/20 at 61,349. I did find a reported issue from 9/27/17 at 33,270 miles, I provided you a copy of both that Repair Order as well as printouts showing that the technician was unable to recreate or duplicate the problem at that time in 2017. As I explained yesterday, in order to determine the source of the leak, another evacuation and recharge needs to be performed. There is a cost associated with that. We tried to help on 09/21/19 by waiving that cost. We tried again to help yesterday by waiving the cost of inspection. We provided you with copies of every repair order from our store. We will be happy to continue to try and help. I don’t think the issue is no one writing down the problem, the history suggests otherwise. If you would like to try and work out a solution to the problem, as I said yesterday, I will be happy to advocate on your behalf with Nissan. The decision as far as Goodwill Assistance comes from Nissan, it is not ours to make. Thank You, Joe Whalen- jwhalen@edmartin.com

Jul 08, 2020 -

M.Gordon responded

1. Austin confirmed while I was on the phone there was nothing done to my vehicle yesterday. So charges were not waived as nothing was done. 2. It was proven that your service advisors did not properly notate my most recent visit in June. Austin admitted that too in front of you. Why would he suggest a new filter if my ac was not looked at during such visit? It was in fact looked at & he failed to notate. At that point, your response was "I don't care, take it up with nissan". 3. You did not apologize to me. You apologized to my wife after she went back to call you out on how you spoke to me. 4. You offered to waive the flush & diagnostic fee because of how you spoke to me but I had already left the shop. You did not do this to help, but rather to write your wrong because of your statement, tone & delivery. 5. I don't need you to advocate for me with nissan, I need nissan to advocate for me with you. Clearly you do not know the meaning of customer service & should not be speaking to customers. 6. You are a horrible manager, a horrible customer service rep & the fact that you are unable to see that, is troubling. It's no wonder why the service advisors do not do their job at their fullest potential. You're showing them exactly how to treat customers & do a poor job without having to face the consequences when they cut corners to just move on to the next vehicle. 7. You complained to my wife & had the audacity to tell her that Austin was almost in tears because he spoke to me. That's one phone call, imagine how I feel having to deal with this for over 3 years and on top of that, being yelled at by a "manager" who clearly said he doesn't care. Great customer service on your part, way to go! 8. I have gladly taken my vehicle else where & happy to pay their $80 fee to perform the same service you wanted to perform for $160. 9. It was never about the diagnostic fee, it has always been about the lack of effort to properly notate my account, the blatant disregard for treating people with respect & somehow blaming the customer because your technicians can not duplicate a problem that someone else was able to duplicate within 5 minutes of them having my vehicle. You failed me, your technicians failed me & in turn, Ed Martin failed a now, previous customer. 10. Joe Whalen, you should be ashamed of yourself & shame on Ed Martin for having someone like you manage a department that can costs someone thousands of dollars. Simple because you do not know how to show empathy, or listen to understand. Instead, you listen to respond & respond in an extremely rude & condescending manner. After all, I have spent thousands of dollars there & the last thing I or anyone else needs, is to encounter someone with your disgusting approach & lack of care when servicing their vehicle. You are solely the reason why Ed Martin will never make a dollar off of me again.

July 05, 2020

They were very professional with handling me. Logan was a real nice guy, had everything ready for me when I arrived. I enjoyed my entire experience. More

by trintyauto2
Recommend Dealer
Yes
Employees Worked With
Logan Dresher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2020 -

Ed Martin Nissan of Fishers responded

Thank you for your wonderful review of Logan and our dealership! We truly appreciate your business and look forward to working with you for many years to come. Welcome to the Ed Martin Nissan of Fishers family!

June 07, 2020

Logan was very professional and courteous. The process was simply and fast. The vehicle was as described and reasonably priced. Scott in finance finished off the process quickly and painlessly. More

by Bacdoc
Recommend Dealer
Yes
Employees Worked With
Logan Dresher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Harmeyer
Report | Print
Jun 07, 2020 -

Ed Martin Nissan of Fishers responded

Thank you for your wonderful review of Logan, Scott, and our dealership team! We truly appreciate your business and look forward to working with you for many years to come. Welcome to the Ed Martin Nissan of Fishers family!

June 04, 2020

What a tremendous experience! After buying cars for years at a neighboring dealership that had since gone through ownership change, in 2019 I began searching for a new car. While More

by Jeff C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lucas, Kevin Echegaray
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Jun 04, 2020 -

Ed Martin Nissan of Fishers responded

Dear Jeff; Thank you for your wonderful review of Kevin and our dealership team! We truly appreciate your business and look forward to working with you for many years to come. Welcome to the Ed Martin Nissan of Fishers family! We hope your son loves his new car!

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