Ed Martin Toyota - Service Center

This was our 4th vehicle we purchased and we rented 2 vehicles. From the salespeople, finance people, service technicians and the staff that runs the rental department, the management has to take great p vehicles. From the salespeople, finance people, service technicians and the staff that runs the rental department, the management has to take great pride in their staff as they represent the best of the best. I would be remiss if I didn’t mention the staff that takes care of the hospitality department from the snacks and beverages to the cleanliness of the areas including therestrooms. From the quiet areas, to the tv’s located all around, to the work areas and just comfortable seating areas made the wait go by quickly. More

Ashlyn helped us through the process of renting a vehicle. She was very professional, explained the procedure thoroughly and was friendly throughout the process. She gave us our paperwork and showed vehicle. She was very professional, explained the procedure thoroughly and was friendly throughout the process. She gave us our paperwork and showed us the features of the vehicle we were not familiar with. A few days later we had to change the time line and she handled that with no difficulty. We would highly recommend renting a vehicle from this dealership and working with this very capable professional. More

Fred is very nice and professional. He provided acute estimates and explained what needs to be done. I recommend him for my friends. He provided acute estimates and explained what needs to be done. I recommend him for my friends. More

Very knowledgeable and professional. Fred explained exactly what's going on eith my car and recommended what needed to do. Great service. Fred explained exactly what's going on eith my car and recommended what needed to do. Great service. More

I'm upset and confused by my interaction with John Simpson and I can't recommend scheduling service with Ed Martin because of it. Admittedly, I was battling a migraine when I called to make an appoint Simpson and I can't recommend scheduling service with Ed Martin because of it. Admittedly, I was battling a migraine when I called to make an appointment for my 1-year service so I likely wasn't my chipper self but with that being said, I wasn't someone raising their voice. In any event, I found it to be painstaking to make my simple 1-year new car service appointment. I eventually had to ask to speak with someone else. I didn't like the way he spoke to me at all. He was difficult, made things more difficult than necessary, and seemed to talk down to me. They have some great service advisors, technicians, and an excellent front end (sales) but I will be taking my business elsewhere moving forward based on my experience with John Simpson. It was that bad. Not only was this kid rude to me (he told me he wanted to take me or take things down a notch. Usually, if you want to take things down a notch you want to humble someone in a not-so-nice way or it means to quiet things down. My voice wasn't raised and he was out of line with me in more ways than one. I didn't need him humbling me) but he was wrong. Making a mistake is fine, we are all human and that does not upset me one bit. But giving me a hard time, 'taking me down a notch' and then being wrong - saying I don't need to schedule the appointment I called to schedule is problematic. When I asked who the manager was he told me it was James. I knew the service manager was NOT James, a service advisor at Ed Martin, and relayed as much to John Simpson. John then said, well he is sometimes. Sometimes he is the stand-in manager or something to that effect. I asked if James was the stand-in manager today and John S. said no. What? What a ridiculous and awful experience?! It's unfortunate because Ed Martin is local, I'm on the market for a new vehicle and I've had so many other experiences there that truly exceeded my expectations. Overall, in my experience dealing with Ed Martin, they go above and beyond for their customers. This experience was just too bad - enough to not go back, unfortunately. More

I had an issue and Jerd went above to correct it and was very responsive to all my inquiries. very responsive to all my inquiries. More

James took care of me. Exceptional customer service and knowledge. I had a warranty claim on a tire and he took care of it. Bravo, thanks James Exceptional customer service and knowledge. I had a warranty claim on a tire and he took care of it. Bravo, thanks James More

Prompt, detailed, thorough response to recent inquiry. Professional and polite. Spot on offering with detailed video explanation. Professional and polite. Spot on offering with detailed video explanation. More

Nelson provided fast, friendly service when assisting me with replacing brakes and made sure to resolve a discrepancy in quotes. with replacing brakes and made sure to resolve a discrepancy in quotes. More

Mark and his team are always very accommodating to work with. They are far and above any other Toyota dealer in town. Matt A with. They are far and above any other Toyota dealer in town. Matt A More