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Ed Morse Cadillac Tampa
Tampa, FL
2,052 Reviews
Ed Morse has been selling and leasing for less while providing excellent customer service for over 70 years. A Tampa new & used car dealership. Auto repair services for your vehicle! Check our website for valuable coupons http://edmorsecadillactampaservice.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,052 reviews
August 03, 2020
DON'T BUY A CAR BEFORE TO READ IT I bought a 2018 Volkswagen Atlas at this dealership on July 18, 2020, the seller who assisted me was Mr. Ed Trujillo, the car had a message on the scr I bought a 2018 Volkswagen Atlas at this dealership on July 18, 2020, the seller who assisted me was Mr. Ed Trujillo, the car had a message on the screen: (Engine on due to system / power needs). Mr. Trujillo told me that the car had undergone a reconditioning (I paid : $ 961.55) and he said this was unimportant since it had undergone inspection and that I should not worry since Ed Morse Cadillac's technical service will fix it. Trusting his word, I agreed to do business with Mr. Trujillo, because in his office shows the years of service to this dealer who seemed to me to be a correct and reliable person and even coordinated the appointment with technical services for Friday July 24 2020 at 8:00 AM to solve the problem. They prepared the financing documents for the car, I was attended by Mr. Lam Nguyen, who at first courteously attended me, until when I did not want to agree with the extra charges that he wanted to include to this vehicle, one of them included a charge Nearly $ 1,000 from Gap Insurance, $ 670 from a system called LoJack (Tracking System) both of which I declined. He insisted several times .. but I did not accept them. The reasons for not accepting them are very simple: Gap Insurance at my bank cost me $ 370.00 and the LoJack system is for a vehicle that does not have a tracking system. The Volkswagen Atlas 2018 SE W / Tec. It has that system installed so it was not necessary to pay for a device that the car already includes. After spending around 2 hours I finally finished signing the documents trusting that everything was as we had agreed with Mr. Nguyen. On Sunday, July 19, 2020, at my house I reviewed the signed documents and was surprised that the LoJack system was in the documents as accessories. I spoke to Mr. Trujillo and I told him that I had declined to this device that I did not want, he told me that I am within my rights and that I stop by the dealer to re-sign the papers. On Monday, July 20, I went to the dealership at 4:10 PM. I spoke with Mr. Nguyen, I commented that I had told him that I did not want LoJack, he was upset and told me that this was a request from the Bank and for that reason He has not pulled out of the documents, was upset when I told him that if so, I don’t want the car and that I don't had no problem returning it. He was upset and said me "his credit is xxxxxxxx" so the bank is requiring this. That the Bank must be sure in case it does not pay to be able to trace it with the Police and thus recover it. I immediately called the Bank to inquire about the requirement that Mr. Nguyen was forcing me to buy. The bank replied that they do not require any LoJack device to accept the credit. Immediately he asked me to leave his office that he would no longer attend to me. The Manager took care of me and gave Mr. Nguyen the order to prepare the documents again, I told him that he did not want to speak to this Mr. anymore since he had not respected me, he told me that there were no more people to do this than go to sign the documents. Accept and sign the documents again thinking that all problems would end here. On July 24, 2020 I went to my appointment with Ed Morse Cadillac's Technical Department to solve the problem related to the message on the screen: (Engine on due to system / power needs) in addition to the car needing alignment. They provided me with a rental car (Toyota Corolla) until my car going to be ready. On July 27, they called me from the technical department to tell me that the car was ready and that the subject of the message should I take the car to Volkswagen to have it fixed. I told them: I was not going to take the car to the Volkswagen because I had not bought the car from the Volkswagen but from Ed Morse Cadillac and who should take them should be you. I called Mr. Trujillo to indicate that I wanted to return the car and he said that I cannot. I paid 961.55 for reconditioning for a car that only in the Carfax shows that they changed the oil, checked the alignment and recharged the battery. At date the car remains with the Volkswagen Dealer because they cannot solve the engine problem with this car. I am in a rental car provided by Volkswagen because Ed Morse Cadillac called me today (7/30/2020) to tell me that they would no longer pay for the rental car. Until today no one has contacted me to give me a solution to the problem, meanwhile, the car I bought is defective in the Volkswagen services. More
by F.Calderon
August 03, 2020
Andy, Thanks for working out a great deal on my 2014 one owner Corvette. You really stepped up to the plate for me. I also appreciate the fact that you explained the ins and out of the vehicle. I felt you k owner Corvette. You really stepped up to the plate for me. I also appreciate the fact that you explained the ins and out of the vehicle. I felt you knew what you were talking about. Im sure that goes for any car on the Ed Morse lot. By the way gorgeous cadillacs! I would recommend that anybody looking for good deal, go see Andy Marrero. I drove down from Atlanta thats how good of a deal I got! Thanks to you I also recieved a good trade in on the deal! I appreciate you for the excellent experience! Cheers! More
by jrod241962
Employees Worked With
Kevin Roberts, Andy Marrero
August 02, 2020
Anthony took great care of us today when we leased our Escalade. He was so caring & helpful. Katrina took great care of us and communicated great with us. Lam in the financial department was so helpful an Escalade. He was so caring & helpful. Katrina took great care of us and communicated great with us. Lam in the financial department was so helpful and kind as well. More
by VBrokalakis
August 01, 2020
Andy was exceptionally professional. He described the XT4 in detail pointed all the electronic components that makes this car exquisite. Excellent sales pitch. Love it in detail pointed all the electronic components that makes this car exquisite. Excellent sales pitch. Love it More
by Willie Bishop
Employees Worked With
Andy Marrero
August 01, 2020
Karen was awesome, explained everything and made the process pleasurable. Anthony was also very nice. Overall the dealer is a good place to shop for sure process pleasurable. Anthony was also very nice. Overall the dealer is a good place to shop for sure More
by Eliany1020
July 31, 2020
Mr. D'Angelo was a great person to work with. He explained everything, answered questions but never any high pressure to buy a car I didn't want. Very satisfied with my new car and Louis is still a explained everything, answered questions but never any high pressure to buy a car I didn't want. Very satisfied with my new car and Louis is still available if I have questions. More
by shatur
Employees Worked With
Louis D'Angelo
July 31, 2020
Honestly the best experience I’ve had a dealership. Andy treated me respectfully and looked out for my best interests. In a stressful time when my car was just totaled and needing great transportation , And treated me respectfully and looked out for my best interests. In a stressful time when my car was just totaled and needing great transportation , Andy came through on a vehicle I can see myself being with for a while. It’s funny because this car is way better than my last one. The finance department dude was elite. If i ever needed a big brother talking on my finances and credit, it was the day and he was very clear and prompt on everything. Thank you Guys for making this process smoother than a root canal. More
by Jonatancespedesmicro
Employees Worked With
Andy Marrero
July 27, 2020
He was so helpful, I was very nervous and he was reassuring. I will definitely tell my family and friends about you. Thank you for staying with us tiil we were all set. reassuring. I will definitely tell my family and friends about you. Thank you for staying with us tiil we were all set. More
by debbiedew5844
Employees Worked With
Kevin Roberts, Hristo Lachin
July 22, 2020
Karen was awesome!! She was very helpful and informative, we never felted pressured at anytime during the process!! We would highly recommend Karen and Ed Morris Cadillac!! we never felted pressured at anytime during the process!! We would highly recommend Karen and Ed Morris Cadillac!! More
by ldmalec
Employees Worked With
Karen Barrese, Kevin Roberts
July 22, 2020
Excellent experience. My salesman was Michael. He was professional, thoughtful and listened to what I was looking for. He went above and beyond to make sure my experience exceeded my expectations. He too professional, thoughtful and listened to what I was looking for. He went above and beyond to make sure my experience exceeded my expectations. He took the time to educate me on questions that I had and never made me feel pressured throughout. He was honest and very knowledgeable about the vehicles and what they had to offer. Lam was also excellent and very involved throughout the process. It was great being able to work with both of them directly instead of the usual back and forth you usually get at car dealerships. I also had a chance to meet the rest of team on the floor that day and felt that they were friendly, courteous and working as a team with Michael even though it was past closing time. PS for Mr Morse: You sell luxury cars, get rid of the dot matrix. Lol. More
by sanmiguelgretch
