Ed Morse Cadillac of Delray Beach

In January of 2024, I leased an XT4 Cadillac at the Ed Morse dealership in Delray Beach, Florida. Several months ago my wife drove to a local shopping center. When she returned to the car, she was unable Morse dealership in Delray Beach, Florida. Several months ago my wife drove to a local shopping center. When she returned to the car, she was unable to start it. She called me to let me know what happened and I drove to the shopping center. I attempted to start the car without success. Of course, we contacted roadside service through Cadillac. Waiting for over an hour, roadside service finally arrived. The technician was able to jump start the car and my wife drove the car home. The next day she was able to drive the car to the dealership to have the car checked out. The car was left at the dealership and they provided an Uber service to take my wife home. The only decent thing they did. They ran their diagnostic tests and informed us everything was fine, including the battery. Even though they said the battery passed their tests, I believe they knew that this was the issue. Eventually it came to my attention that if they replaced the battery at that time, General Motors would not reimburse them for the cost. So they let us take the car home. A very short time after that, we were unable to start the car again. This time the car was in my driveway. Roadside service was notified. When the gentleman arrived, he was able to jump start the car and informed us that the battery was the problem. He provided documentation, which he emailed to me. Unfortunately, I did not save it, otherwise I would have included it in this post. This occurred on a Sunday. My wife drove the Cadillac and I followed her in my car to the dealership. When we arrived, we spoke to one of the employees letting him know what transpired. We completed the necessary forms and left the car. Good thing I followed her because they were not willing to provide a loaner. I assumed I would receive a call the next morning, but that didn’t happen. I called in the late morning and was informed that the car hadn’t even been looked at. I do understand that other customers had made appointments to have their car serviced. However, not to call me and let me know that they were aware of the situation is unacceptable. Later that day, I did receive a call and I was informed that the battery failed their tests and needed to be replaced, which they did. The point here is that they were willing to inconvenience a customer all for a few bucks. In the Ed Morse commercials, Teddy Morse always lets you know that you are always backed by Morse. I don’t think so. Let’s face it. Any dealership is there to make money anyway they can. They really don’t care about the customer. Their services are always overpriced and for the life of me I don’t understand why people continue to have their cars serviced at dealerships. The only time I would bring my car to the dealership if there’s an issue that is still under warranty. I would love for Teddy to see this post and have the opportunity to speak with him. That’ll happen. LOL! More

We are always pleased to visit Ed Morse Cadillac of Delray Beach. The opportunity to select a variety of current vehicles on the premises and work with the salesman, finance officer, managers and servi Delray Beach. The opportunity to select a variety of current vehicles on the premises and work with the salesman, finance officer, managers and service representatives is always a pleasure. Our salesman, Alan Berkowitz, has helped us select the vehicle and options that best match our needs and finances. We highly recommend this dealership to others who may be interested in a purchase or lease of a vehicle, More

Not only do we love our car, the purchasing experience couldn't have been better. The service was excellent and the people were so helpful and enjoyable to work with. Al and Jose and Roger (? finance) exp couldn't have been better. The service was excellent and the people were so helpful and enjoyable to work with. Al and Jose and Roger (? finance) explained everything simply and guided me through some big decisions. Al is a great trainer! He walked me through all the features inside and outside the car. I left there feeling good about my decisions and grateful for the experience. More

Alan is the best, this is our second car we buy from him and we will always come back because of him. He is knowledgeable and always getsbus the best deal available. Always the beet experience ! and we will always come back because of him. He is knowledgeable and always getsbus the best deal available. Always the beet experience ! More

I can’t say enough wonderful things about my experience purchasing a car at Ed Morse Cadillac of Delray Beach! This was easily the best dealership experience I’ve had in nearly a decade of leasing vehicles purchasing a car at Ed Morse Cadillac of Delray Beach! This was easily the best dealership experience I’ve had in nearly a decade of leasing vehicles. A huge shoutout to Alan Berkowitz who was truly exceptional. From the start, he was honest, straightforward, and laser focused on helping me get the perfect deal. Alan was quick, efficient, and never once dragged out the process, we were in and out in just about 2 to 3 hours, even with the kids in tow. He was incredibly patient, kind, knowledgeable and detailed in explaining every feature of the beautiful Cadillac I chose. the luxurious interior is just stunning, and I couldn’t be happier. The entire team at Ed Morse Cadillac made us feel so welcome and valued. We definitely think this was worth the drive, and we’re so excited to be part of the Cadillac family. If you’re looking for a top notch, no pressure, truly caring salesman, Alan B. is the one to see! More

Alen Berkawitz was a very professional sales representative. helping me lease a car Luis Tavarez was avery HELPFUL sales manager. representative. helping me lease a car Luis Tavarez was avery HELPFUL sales manager. More

Alan is incredible to work with! In the past going to car dealerships was a dreadful experience, but not with Alan. I was in/out FAST and got the perfect car for a great deal. I high In the past going to car dealerships was a dreadful experience, but not with Alan. I was in/out FAST and got the perfect car for a great deal. I highly recommend working with him if you are looking for great customer service and efficiency! Ed Morse is the best - highly recommend! More

GREAT BUYING EXPERIENCE! TALKED TO JAYROD OVER THE PHONE ABOUT LEASING A 26 LYRIC AND HE WAS VERY HELPFUL AND GAVE ME ALL THE INFO I NEEDED UNLIKE THE OTHER DEALER I CALLED! TALKED TO JAYROD OVER THE PHONE ABOUT LEASING A 26 LYRIC AND HE WAS VERY HELPFUL AND GAVE ME ALL THE INFO I NEEDED UNLIKE THE OTHER DEALER I CALLED! I DROVE ONE HOUR DOWN TO THE STORE AND MET BILLY HAWORTH THE GSM AND HE WAS VERY PROFESSIONAL! HE GAVE ME A GREAT PRICE RIGHT OFF THE BAT! WE MADE A DEAL AND I WAS OUT OF THERE IN LESS THAN 2 HOURS WHICH IS AWESOME! GABE IN THE FINACE DEPT WAS SPECTAULAR AS WELL! I CAN NOW SAY I AM A CUSTOMER FOR LFE! THANKS GUYS! More

Ryan (Finance Manager): Came through clutch—broke down the numbers, kept it transparent, and locked in a deal that actually made sense. Smooth, sharp, and on your side the whole time. Khalil (Car Sales the numbers, kept it transparent, and locked in a deal that actually made sense. Smooth, sharp, and on your side the whole time. Khalil (Car Salesman): Top-tier energy from start to finish—listened, delivered, and made the whole process feel effortless. If you want someone who gets it done and keeps it fun, Khalil’s your guy. More