Ed Morse Cadillac of Delray Beach

Amazing dealer, thank you to khalil able for all the help and great service!! purchased a ct5v and great service!! purchased a ct5v More

Khalil and Ryan were the best I’ve ever dealt with. They truly made every thing so easy and seamless and I can’t wait to bring more customers to them to make it even better They truly made every thing so easy and seamless and I can’t wait to bring more customers to them to make it even better More

Buyer Beware – My Experience With Ed Morse Cadillac Delray Beach I want to share my experience as a buyer beware warning for anyone considering purchasing from Ed Morse Cadillac Delray Beach, especial Delray Beach I want to share my experience as a buyer beware warning for anyone considering purchasing from Ed Morse Cadillac Delray Beach, especially if you are looking at a Certified Pre Owned Cadillac. I purchased a 2021 Cadillac CT5 Premium Luxury (CPO) for my 16 year old son. At the time of sale, the dealership gave me an Experian AutoCheck report showing no accidents or damage. I based my decision on that information, and because this was a CPO vehicle, I expected full transparency. The next day, I noticed something concerning: the AutoCheck report I received had been printed two months earlier and reflected about 4,000 fewer miles than the vehicle I purchased. That seemed unusual, so I ran my own CARFAX report. CARFAX revealed that the vehicle had front end damage reported on 12/15/2025. When I confronted the dealership, they then produced internal photos and documents showing a large front end dent and that the front bumper and grille had been replaced—information that was not disclosed prior to the sale and that directly contradicted the clean report I was given. To their credit, the dealership did offer to immediately take the car back. But the car was purchased for my son, who had already shown it off proudly to friends and family the night we bought it. I didn’t buy a vehicle just to return it the next day. Had I been told about the prior damage before purchasing, I could have: • Selected a different, undamaged Cadillac, or • Negotiated the price appropriately But that opportunity was taken away because the information provided at the time of sale was not complete or current. What concerns me most is not the lack of additional compensation. It is the lack of integrity during the sales process. I expected more from a premium brand and a Cadillac dealership. To make matters worse, after sharing the full documentation with Cadillac Corporate, they replied with a very short message stating they fully support the dealership. No acknowledgment of the discrepancy, no acknowledgment of the nondisclosure—just a quick dismissal. This was my third Cadillac, and after this experience, I am seriously reconsidering staying with the brand. I am sharing this so that other buyers can be fully informed and protect themselves. If you are considering buying from this dealership—please: • Run your own CARFAX • Double check the dates and mileage on any history report you are given • Do not rely solely on dealer provided documentation Be cautious. Ask questions. Protect yourself. More

Horrible customer service. Dropped my XT6 off for a factory recall at 7 am. Left and never heard from them on the status. Called 3 times with no response. Finally, at 4:30 Dropped my XT6 off for a factory recall at 7 am. Left and never heard from them on the status. Called 3 times with no response. Finally, at 4:30 pm drove over to see what was going on. Apparently, if you don't say you're going to wait, your car goes to the back of the line (they confirmed that), and they get to it when they can. They, of course, never told us that otherwise we would have waited. I don't think they even started as it was another 45 min to wait. I don't have confidence that they even did fix the issue. We had to make arrangements for other commitments we could no longer do. No communication, no service. Don't waste your time. They admit they're awful. More

Love my new Cadillac Vistiq … I have been a loyal Cadillac owner and usually make quick decisions… This time I was really unsure of which Cadillac I wanted Salesman Corey Baker and mgr Ryan Reed ( f Cadillac owner and usually make quick decisions… This time I was really unsure of which Cadillac I wanted Salesman Corey Baker and mgr Ryan Reed ( formerly from my hometown) did an awesome job guiding me !! I looked and shopped other dealers but Ed Morse did the best job and deserved the sale. Buying a car is not always about the best price … it’s about the people and their knowledge and process Highly recommended!!!! More

It was a very pleasant experience with Alan Berkowitz! He was Helpful, Knowledgeable, Patient!!, Fair and with a 'no pressure' attitude! All around-- top grade for Alan! Thank you!!! He was Helpful, Knowledgeable, Patient!!, Fair and with a 'no pressure' attitude! All around-- top grade for Alan! Thank you!!! More

Nice dealership, appropriate showroom. Good staff, I do not have much more to say to get to 15 words. Good staff, I do not have much more to say to get to 15 words. More

I had an outstanding experience with Paul Betteridge while acquiring my 2026 Cadillac Lyriq. Paul took us through each option of Cadillacs that we were considering and then helped us narrow it down to while acquiring my 2026 Cadillac Lyriq. Paul took us through each option of Cadillacs that we were considering and then helped us narrow it down to the Lyriq. His knowledge, experience, and patient made this a very satisfying process and I will certainly recommend him and this dealership among my associates. More

★★★★★ A Complete 180° – From Frustrated to Extremely Impressed at Ed Morse Cadillac Delray Beach Last year I left a negative review after a disappointing service experience and even had to escalate the Impressed at Ed Morse Cadillac Delray Beach Last year I left a negative review after a disappointing service experience and even had to escalate the issue to the manager, Armondo Davila, who stepped in and made things right. I wasn’t sure what to expect when I brought my 2024 Cadillac Lyriq back this week, but this visit was night-and-day different — easily one of the best dealership experiences I’ve ever had. I was fortunate to work with service advisor Chris Toskulauzidis this time, and I can honestly say he is an absolute stand-up professional. Chris was kind, attentive, and proactive from the moment I arrived. He listened carefully to every concern, kept me updated almost daily, and truly went above and beyond. He personally took my Lyriq on multiple test drives to track down the noises I was hearing and made sure everything was fixed correctly before returning the car. The master technician on Lyriqs, Brian, was equally outstanding. He diagnosed the issue perfectly, applied the latest service bulletin that Cadillac released, and completely resolved a problem that had been plaguing my car for months. Brian even took the time to explain everything to me in detail so I fully understood what was done. I was provided a comfortable loaner vehicle the entire time, and when I picked up my Lyriq it was running better than ever. To Chris Toskulauzidis, Manager Armondo Davila, and Master Technician Brian — thank you from the bottom of my heart. You three represent what true customer service should be. You turned a previously frustrated customer into a very happy one, and you’ve absolutely earned my future business and my highest recommendation. Ed Morse Cadillac Delray Beach — keep these gentlemen around. They are the reason people will drive out of their way to service here. Highly recommend this dealership! More

not recommended. promised a printed title in 2 weeks. waited for 5 weeks. can t export before. also other promises where not kept. just fairytales. promised a printed title in 2 weeks. waited for 5 weeks. can t export before. also other promises where not kept. just fairytales. More