Ed Morse Cadillac of Delray Beach

I had not purchased an American car in over 40 years until last September (2024) when I decided to buy and American made car for a few reasons. To support an American manufacturer and frankly, because t until last September (2024) when I decided to buy and American made car for a few reasons. To support an American manufacturer and frankly, because the leasing costs of BMW and Mercedes went through the roof. I decided on the iconic American brand of Cadillac and purchased a CT-5. Loved the car, love the price and the performance for bout 9 months. A couple of weeks ago it started bucking, almost stalling when idling. I brought it in for service last Thursday and, as usual, the promised loaner was not available at Ed Morse Cadillac Delray where I purchased it. They offered me a paid-for Toyota from Enterprise which I declined and opted for an Uber ride home. This morning I received an email from the service department that the entire engine has to be replaced. Why not, with 7,900 miles it's probably time, right? When I asked how long it is going to take before I get my car back, I was told, "Usually takes about six weeks, but let's wait and see." I said okay, I want to pickup a CADILLAC loaner. Oh no, we will TRY to get you an Enterprise car, we can't tie-up a Cadillac loaner for that long. Really????? I bought a new Cadillac and now with 7,900 miles, barely 10 months old, needs a new engine and I can't even get a Cadillac loaner. As if the situation is not frustrating enough, the arrogance and the attitude that the General Manager of the dealership and the service coordinator are doing me a favor is insufferable. Cadillac and Ed Morse should be ashamed of the product and customer service provided. The only reason I gave them one star is because ZERO is not a choice. More

Ask for Alan Berkowitz! He’s the best! Super knowledgeable and fun to work with. The managers Luis and Billy, and finance mgr. Roger made the process super smooth and treate He’s the best! Super knowledgeable and fun to work with. The managers Luis and Billy, and finance mgr. Roger made the process super smooth and treated us great. Love our second Lyriq. 10/10 More

Thank you guys for this Awesome day . Im very happy about this dream . Thank you so much . Im very happy about this dream . Thank you so much . More

Dealing with Chris was an absolute pleasure and so easy it was the easiest sale I have ever made I highly recommend anyone who is looking to purchase a vehicle it was the easiest sale I have ever made I highly recommend anyone who is looking to purchase a vehicle More

Chris was great! Finally got my mom car as a mama of 3 I needed a bigger car! Finally got my mom car as a mama of 3 I needed a bigger car! More

This transaction was extremely smooth and easy. It was not like that at a previous time and I was apprehensive to come back to Ed Morse, but Chris Trombley and his team made the experience nice and It was not like that at a previous time and I was apprehensive to come back to Ed Morse, but Chris Trombley and his team made the experience nice and streamline. More

Great Salesman! Quick turnaround processing paperwork! Good interest rates! Looking forward to the next purchase! Quick turnaround processing paperwork! Good interest rates! Looking forward to the next purchase! More

Chris Trombley and the entire team are real professionals. Wonderful experience ! WOULD RECOMMEND THEM TO FRIENDS AND FAMILY. professionals. Wonderful experience ! WOULD RECOMMEND THEM TO FRIENDS AND FAMILY. More

Honestly very impressed with this dealership , efficient , effective and easy to work with. Highly recommend - Chris is great !! , effective and easy to work with. Highly recommend - Chris is great !! More

I had a great experience working with Alan. He demonstrated professionalism and clarity. Don’t hesitate to contact Alan He demonstrated professionalism and clarity. Don’t hesitate to contact Alan More