Ed Morse Cadillac of Delray Beach

Very helpfull, kind, prompt, courteous Rosa our Repair Specialist was extremely nice. She took the time to let us know of the progress of getting our car repaired and never got upset with Rosa our Repair Specialist was extremely nice. She took the time to let us know of the progress of getting our car repaired and never got upset with our numerous calls and questions. Thank you, for putting up with us. More

Surprising non responsive to problem I was told that my SRX was "due for fuel injection service" and so had it done. Some weeks later, on a trip, the car stopped functioning. It was towed I was told that my SRX was "due for fuel injection service" and so had it done. Some weeks later, on a trip, the car stopped functioning. It was towed into the local dealer where it broke down. They spent 8 days dealing with GM engineering when it was established that the car needed all new fuel injectors. That solved the problem. When I got back I emailed the General Manager and Service Manager- they never answered my email. I contacted Cadillac and was told that they were standing behind the dealer. The manual does not call for fuel injection service but calls for the use of top tier gas and an additive is you are not going to use top tier gas (which I do) The dealer who repaired the car said they had never seen anything like this before and did not preform fuel injection service on these cars. Looks like Ed Morse Cadillac has lost a customer and they apparently do not care. More

Outstanding service I bought a Cadilliac at Autonation West Palm - They were OK until there was a problem - I was on my own. I went to Ed Morse Cadillac in Delray Beach a I bought a Cadilliac at Autonation West Palm - They were OK until there was a problem - I was on my own. I went to Ed Morse Cadillac in Delray Beach and they were better than OK and were there to resolve my problem EVEN though I did not buy the car there. It started with JoEllen at the service desk through the service manager and they solved my service/warranty issue. We are getting our new Cadilliac at Ed Morse next week. More

Amazing service My Cadillac ATS had engine trouble while I was 250 miles from my home. My awesome experience began when I called ahead from the side of the road t My Cadillac ATS had engine trouble while I was 250 miles from my home. My awesome experience began when I called ahead from the side of the road to let them know my car was being towed in. The service adviser JoEllen Gruyters got things rolling before I even arrived. When we pulled in wit the tow truck I had a brand new loaner waiting for me. I was in and out of the dealership in a matter of minutes. Throughout the repair process JeEllen kept me updated almost daily via calls and text messages which included photos of the repair process. She took the time to explain the problem and corrective action taken in detail and I never felt like she was too busy for me. When I picked up my car it appears that it was completely detailed. What could have been a very upsetting experience was made painless by her professionalism. Thats where my praise ends because I started encountering problems with my vehicle on the way home., Check engine light and stalled several times. Since then my car has been at Village Cadillac in Homosassa, Fl 4 times. Each time they get a different code. On the last visit they cleaned numerous metal shavings off the cam sensor. Car has been idling rough since the original repair plus stalling intermittently. Yesterday in Ocala my check engine light came on again along with a message of reduced engine power. I went top the dealer today to pick up my loaner and they showed me the oil from my vehicle.. It has a metallic shine to it. They suspect a rebuild failure. Needless to say Village Cadillac will now fight for a brand new engine as my car only had 26k on it when the engine failed. That is what I requested from Ed Morse but was told GM doesn't work that way. Anyway I went from loving my ATS to hating it. I can not recommend this dealer for any major engine repair work because mine has been a nightmare. Mike Imparato Crystal River, Fl More

Purchase of a 2017 Cadillac XT5 We were contemplating the purchase of four different vehicles. All our cars over the past 15 years, or so, were Mercedes...and we were trading in a 2 We were contemplating the purchase of four different vehicles. All our cars over the past 15 years, or so, were Mercedes...and we were trading in a 2006 ML-350. After seeing the new Cadillac XT5 we became very interested in this vehicle. Our salesman, Scott Ellis, was very pleasant and patient with my wife and me in explaining all the features of the XT5...from the mechanical to the extensive electronics. We also took a test drive and liked the way the car handled. When we were ready to close the deal, I said there was one more factor...it had to fit in our garage. Again, Scott was very patient and we drove the XT5 to our house to check the fit...it fit! Scott then went over the electronics in detail, helped us set up the XT5 as our own, registered us with the My Cadillac App on our iPhones and the OnStar system and carefully explained services provided by Ed Morse Cadillac. Overall, we were very pleased with our salesman, Scott and our experience with this dealership. More

Five star rating for effort Angie La Morta is the reason that I drove home with a new car from Ed Morse. She made the transaction easy because she is professional. I had been to Angie La Morta is the reason that I drove home with a new car from Ed Morse. She made the transaction easy because she is professional. I had been to the competition and I walked out because of the pressure. I will get my next vehicle from Angie and recommend Ed Morse. More

Upset w dealership at first😊 The team at Ed Morse Cadillac restored my faith in this dealership! Thank you to Steve and Murray in service and Margaret at the corporate office! Loo The team at Ed Morse Cadillac restored my faith in this dealership! Thank you to Steve and Murray in service and Margaret at the corporate office! Looks like I will get my next vehicle from Ed Morse More

Brilliant I Highly Recommend Ed Morse Cadillac of Delray Beach! Grateful for the excellence in professionalism and attentiveness of the Five-Star team. A perfor I Highly Recommend Ed Morse Cadillac of Delray Beach! Grateful for the excellence in professionalism and attentiveness of the Five-Star team. A performance throughout which embodied the time honored and prestigious Cadillac tradition. Jill and Joe are warmly welcoming and in-tune when researching online. Michael's product knowledge and patience is spot on. Gil then provided accurate recommendations and personalized guidance with expertise. Finally, Frank was stellar. His leadership rose above and beyond expectations to make a childhood dream come true. I drove off Ecstatic! Thanks again, -Cristian More

Marty in service.....the best of the best. Plain & Simple If your going to get your Cadillac service done anywhere in south FL, Delray Cadillac is a good option. Nice place, clean facility and overall classy If your going to get your Cadillac service done anywhere in south FL, Delray Cadillac is a good option. Nice place, clean facility and overall classy dealership. I would know, I have worked at 3 dealerships in the past 5 years. The real MVP here is Marty Michaels in the service department. He will go to incredible extents to make sure you are taken care of, no matter what. If it wasnt for him I would not only be without a car, but most likely would have lost my job as well due to repetitive issues with my vehicle. My management team was getting tired of hearing the same excuse and I couldnt upgrade my vehicle due to other issues right now in my life and Marty saw my situation for what it was.....and I could tell he cared. Incredible service, hands down. Witnessing his level of customer service has made me realize how it really is supposed to be. I will always recomend my friends and family to Delray Cadillac and always recommend them to see Marty. If you need service, see this man. You will not regret it. More

Outstanding My name is Francisca Perez and we are extremely happy with the purchase of our car . Scott had our car ready once all the paperwork was ready. Gilbert My name is Francisca Perez and we are extremely happy with the purchase of our car . Scott had our car ready once all the paperwork was ready. Gilbert Cruz made us feel very comfortable he explained everything to us we came out of his office having gone thru an excellent experience. Thank you and we will be back .. More