Ed Morse Cadillac of Delray Beach - Service Center

In these days of high prices and low service I was thrilled with the friendly, courteous and knowledgable service that I received at this dealership. ESPECIALLY FROM THE SERVICE ADVISOR I DEALT WITH, thrilled with the friendly, courteous and knowledgable service that I received at this dealership. ESPECIALLY FROM THE SERVICE ADVISOR I DEALT WITH, MR. MARTY MICHAELS. I would be very disappointed if he was not available the next time I have the need for service. Routine or otherwise. With service as provided by "Marty", this is the dealer I am most likely to go to for my next Cadillac in the not too distant future. More

After having problems with headlights, I was told come in and I got 2 new lights and they fixed a few of my other concerns. The service advisor Garry Frommelt,was extremely helpful and got the ball rolling. and I got 2 new lights and they fixed a few of my other concerns. The service advisor Garry Frommelt,was extremely helpful and got the ball rolling. He got me a rental car and I got me on my way. The next day he called and said everything was ready. He even went to get my car and drove it through the car wash and brought it to me. He definately went the extra mile! Thank you Garry for taking care of me. Joe DeJulius More

I came in for service for my 2011 SRX. I was greeted my Martin and he did the paperwork. He said I would wait approximately 1 hour. My car was done as promissed and Michael closed the visit and both gentle Martin and he did the paperwork. He said I would wait approximately 1 hour. My car was done as promissed and Michael closed the visit and both gentlemen were pleasant, professional and great to deal with. This is the second time I had service at this dealer and the first time was with Ken Fagen. Both visits were excellent since and I will keep coming back especially since I had bad experiences with another dealer, the dealer where I got the vehicle. More

Marty was very polite and friendly. He got my car needs taken care of quickly and efficiently. I will go to Marty at Ed Morse Cadillac for future service. taken care of quickly and efficiently. I will go to Marty at Ed Morse Cadillac for future service. More

MR MICHAELS HAS ALWAYS BEEN A QUALIFIED / KNOWLEDGEABLE INDIVIDUAL WHO IS GREAT 110% ALL THE WAY...GOES THE EXTRA MILE FOR ALL OF HIS CUSTOMERS INDIVIDUAL WHO IS GREAT 110% ALL THE WAY...GOES THE EXTRA MILE FOR ALL OF HIS CUSTOMERS More

This dealer has always been very friendly & dependable. My service representative, Gary Frommelt goes over & beyond to accomodate me. I feel very confident and trust his judgement regarding my dependable. My service representative, Gary Frommelt goes over & beyond to accomodate me. I feel very confident and trust his judgement regarding my vehicle.I recommended this dealer & Gary to my son who just purchased a cadillac. More

I have done business with Ed Morris Cadillac for more than 15 years. Mr Don Faith in sales is tremendous. But especially my service representative, Gary Frommelt is absolutely the best. I am 67 years old than 15 years. Mr Don Faith in sales is tremendous. But especially my service representative, Gary Frommelt is absolutely the best. I am 67 years old and have purchased many cars in my lifetime. The purchase of the auto is only the first step. Without proper and friendly service the overall experience can turn bad. In all of my auto owning years Mr Frommelt is the very best service rep I have ever done business with. He is absolutely the finest and is a wonderful representative for Ed Morris and Cadillac in general. Rex E Humbard Jr 4305 A Quail ridge Drive Boynton Beach FL 33436 561 740 7343 More

We currently own two Cadillacs, one in warranty and one out. We have owned several other Cadillacs in the past. Mr. Marty Michaels, Service Associate, is a superb representation of what Cadillac stands out. We have owned several other Cadillacs in the past. Mr. Marty Michaels, Service Associate, is a superb representation of what Cadillac stands for, the best. He always goes out of his way to make sure that we are completely taken care of, have everything we need and is a valuable asset to this dealership. That is not to say that other associates have not been accomodating and great, but for us, his level of service surpasses any other. More

Customer service at Ed Morse in Delray, FL is remarkable Customer service at Ed Morse in Delray, FL is remarkable in every respect: prompt, efficient, on the mark and reasonably priced. Details are brought Customer service at Ed Morse in Delray, FL is remarkable in every respect: prompt, efficient, on the mark and reasonably priced. Details are brought to our attention that we didn't even imagine needed servicing and often attended to without charge. Before any work is attempted, Service Manager Steve Gianuzzi and Master Service Advisor Martin meticulously explain the issue, possible alternatives and pricing. There is never at anytime the use of high pressured sales pitches. The quality of work is peerless. We have never had to return to the dealership for inadequate or incomplete servicing. Products used are of premier quality and their durability exceeds our expectations. Every service visit ends with a thorough cleaning and polishing that surpasses the efforts of most commercial car washing services Even under the most trying circumstances (intense Florida temperatures - 98 degrees or more-, high humidity and heavy workloads, Mr.Gianuzzi (everyone calls him Steve) and Martin are witty, jovial and friendly. This positive attitude is true of all the other Ed Morse employees whom we have met. Overall, each experience has been first class: from the peerless servicing of our car, to the meticulously maintained customer lounge and the delicious complementary refreshments available at all times. Pricing is always competitive and usually lower than other Palm Beach/Broward dealerships. From our point of view, Ed Morse Cadillac is the only service center we would unconditionally recommend for the servicing of any make or model More

Took in my 03 deville for AC problem. Replaced blower motor. Inspection indicated needed new power stering fluid and flush. They said it was in bad shape. Just two weeks earlier Tire Kingdom flushed a motor. Inspection indicated needed new power stering fluid and flush. They said it was in bad shape. Just two weeks earlier Tire Kingdom flushed and replaced the fluid. Also was quoted $159.00 to replace one tag lamp!!!!! They said it was quite cumberson to replace it. I replaced it myself in less that two minutes. Housing poped out with a putty kinfe. Lamp cost $2.49 at walmart. More