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Ed Morse Chevrolet Buick GMC - Service Center

Muscatine, IA

4.6
554 Reviews
Call Service Center (563) 263-5432

554 Reviews of Ed Morse Chevrolet Buick GMC - Service Center

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March 23, 2024

MC Henderson is the best! He always takes care of us and does the right thing. More

by HAAGJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MC Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Ed Morse Chevrolet Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Ed Morse Chevy Buick GMC Team

March 23, 2024

The service advisor Pete did a fantastic job and is smoother than Michael McDonald's voice! More

by GEDKIN84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Smillie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Ed Morse Chevrolet Buick GMC responded

Thank you for the awesome feedback! You're right, Pete is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, The Ed Morse Chevy Buick GMC Team

March 23, 2024

I wished they had washed my vehicle as I requested, it was not a big problem but the action was requested. More

by PICKERING0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
MC Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Ed Morse Chevrolet Buick GMC responded

Thank you for sharing your feedback with us. At Ed Morse Chevrolet Buick GMC Muscatine, we strive to provide complete satisfaction for every experience and are sorry to hear that you feel your visit was less than exceptional. If you would like to discuss your experience further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, The Ed Morse Chevy Buick GMC Team

March 20, 2024

Service team was quick and thorough, the appointment time was very accommodating with my work schedule, grandson enjoyed the "kids table". More

by THONTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who assisted us
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Mar 22, 2024 -

Ed Morse Chevrolet Buick GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Ed Morse Chevrolet Buick GMC Muscatine, we value our customers and we look forward to seeing you down the road. Sincerely, The Ed Morse Chevy Buick GMC Team

March 20, 2024

Usually great service! I wish they would stop using Chevrolet's pricing on repairs! $85 to replace a license plate bulb and a brake bulb! Ridiculous! More

by jdohrman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Wiebel
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Ed Morse Chevrolet Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Ed Morse Chevy Buick GMC Team

March 19, 2024

Service team was great to work with me and very accommodating. Even got me a loaner vehicle while mine was being serviced. Would recommend this place to anyone. More

by JPFEIFFER2
Recommend Dealer
Yes
Employees Worked With
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Ed Morse Chevrolet Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Ed Morse Chevy Buick GMC Team

March 16, 2024

Ed Morse mechanics located the problem and took care of ordering parts to repair the issue. More

by PHILSHEILAMARKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2024 -

Ed Morse Chevrolet Buick GMC responded

Thank you so much for your excellent input, Phil! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Sincerely, The Ed Morse Chevy Buick GMC Team

March 16, 2024

I feel they did not check my brakes on my truck . My brake indicator in my truck Tells me my brake They need replaced. More

by ABEIDELMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth Weber
4.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Wiebel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Ed Morse Chevrolet Buick GMC responded

Our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. We would like the opportunity to speak with you to work on resolving this issue. Please contact us at your earliest convenience. Sincerely, The Ed Morse Chevy Buick GMC Team

March 14, 2024

Great service and they stand behind their work. Popcorn is good too! They have my business from now on. More

by SMILLIE378
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Edkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Smillie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2024 -

Ed Morse Chevrolet Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Ed Morse Chevy Buick GMC Team

March 14, 2024

$35 for DEF fluid and you dint even fill it up? Then to tell my wife that if my barrel of DEF is more than 60 days old it is no good you guys do not know what you are talking about. She requested y More

by martinfarmsinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pete Smillie
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2024 -

Ed Morse Chevrolet Buick GMC responded

Thank you for taking the time to provide our dealership with feedback about your experience, Martin. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, The Ed Morse Chevy Buick GMC Team

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